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Software Customer Service Jobs in Oregon (NOW HIRING)

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Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Using automated software tools, follow up on estimates * Coordinate with production staff to ensure ... Previous customer service or retail experience preferred. * Strong communication and organizational ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services Portland is looking for a positive and professional Customer Service ... Input and maintain job information in customer management software * Team with field employees to ...

Classet

Customer Service Representative

Tigard, OR

$20/hr

Ace Handyman Services Portland is looking for a positive and professional Customer Service ... Input and maintain job information in customer management software * Team with field employees to ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

Ace Handyman Services Portland is looking for a positive and professional Customer Service ... Input and maintain job information in customer management software * Team with field employees to ...

Omic USA Inc.

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

The Customer Service Representative performs an essential role by providing sample receiving ... LIMS) software and SAP system- verifies generated system information against clients' sample ...

Hufford Services Group

Grading Support

Corvallis, OR · On-site

Job Summary This job is a combination of support services for customers, engineering staff, and ... Software engineer support * Regression testing of new software * Customer training * System startup

Mr. Rooter

Customer Service Representative

Salem, OR · On-site

$19/hr

Manage and Monitor Technicians via GPS software * Assist and provide support for Service ... Respond to customer requests, resolving issues and promoting the brand * Be professional and ...

LHH US

Customer Service Representative

Portland, OR

$18 - $23/hr

Proficiency with Microsoft Office Suite and customer service software * Positive attitude and strong problem-solving skills Why Connect with LHH? * Immediate temporary opportunities available * Work ...

LHH US

Customer Service Representative

Portland, OR

$18 - $23/hr

Proficiency with Microsoft Office Suite and customer service software * Positive attitude and strong problem-solving skills Why Connect with LHH? * Immediate temporary opportunities available * Work ...

BuyWander

Customer Service Associate

Portland, OR · On-site

$15.50 - $21.25/hr

Customer Service Associate (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment ... Comfortable using computers and various software programs. * Problem-solving skills to handle ...

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All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Oregon

Software Customer Service information

How can I make 2000 a week working from home?

A Software Customer Service role can potentially pay $2000 or more per week if you have extensive experience, strong communication skills, and work full-time or take on multiple clients or shifts. Increasing earnings may involve developing specialized technical knowledge, using remote communication tools, and maintaining high productivity. Earning this level of income often requires consistent effort and possibly additional certifications or skills in software support and customer management.

What is Software Customer Service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are some common challenges faced by Software Customer Service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What jobs pay 4000 a week without a degree?

In software customer service roles, high earnings of $4,000 or more per week are uncommon without specialized skills or experience. Typically, such income levels are associated with sales positions, freelance consulting, or roles requiring advanced technical expertise, certifications, or a strong client base. Most customer service jobs pay hourly wages that do not reach this weekly amount without additional commissions or bonuses.

Is helpdesk a good entry level IT job?

Helpdesk roles in software customer service are considered good entry-level IT jobs because they require basic technical knowledge, communication skills, and problem-solving abilities. These positions often provide foundational experience with troubleshooting, ticketing systems, and customer interaction, which can lead to advanced IT roles with further training or certifications. However, the job can be demanding and may require working in fast-paced environments or during non-standard hours.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What is the highest paying customer service job?

In customer service roles, managerial positions such as Customer Service Manager or Director tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles that combine technical skills, such as Technical Support Manager or Customer Success Director, can also command higher pay, especially in tech industries or companies with complex products.

What are the key skills and qualifications needed to thrive as a Software Customer Service Representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.
What are popular job titles related to Software Customer Service jobs in Oregon? For Software Customer Service jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Software Customer Service jobs in Oregon look for? The top searched job categories for Software Customer Service jobs in Oregon are:
Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Oregon as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Tier 4 Software Customer Assurance Engineer (HP PWP)

Tier 4 Software Customer Assurance Engineer (HP PWP)

HP Development Company, L.P.

Corvallis, OR • On-site

$93K - $143K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 16 days ago

Job description

Tier 4 Software Customer Assurance Engineer (HP PWP)
Description -
Job Summary
The Tier 4 Software Customer Assurance Engineer is a senior technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, with deep expertise spanning press compute platforms, networking/connectivity, and print electronics/press subsystems. This role resolves complex, cross-domain problems quickly to restore customer production, drives root cause and prevention, and partners closely with internal engineering (R&D) and service teams(IPCS) to reduce recurrence. Tier 4 work includes managing elevated tasks, performing remote diagnostics and (when required) customer site support, and leading mitigation of top issues through trend analysis and continuous improvement.
Responsibilities
Key Responsibilities
1) Tier 4 Escalation Ownership & Resolution
  • Own and drive resolution of Tier 4 elevated tasks/incidents, collaborating with Tier 1-3 support, Field Service, and partners to restore press operations.
  • Provide remote diagnostics and troubleshooting using logs, press state reports, and system data; request/clarify missing data and direct next steps.
  • For critical/press-down situations, provide timely technical leadership, clear status updates, and structured escalation as required by process.

2) Compute/network & OS / Software Environment Expertise
  • Troubleshoot and resolve issues involving press compute stacks (server hardware, OS images/bundles, virtualization/containers where applicable, storage, performance, diagnostics).
  • Diagnose and resolve connectivity, remote access, firewall/VPN, routing/DNS and other network-related issues impacting press operations, serviceability, and tooling.
  • Create clear, customer-ready technical guidance for network prerequisites and collaborate with service/account teams to unblock access.

4) Print Electronics & Press Subsystem Troubleshooting
  • Lead complex investigations spanning print electronics, press control subsystems, and integration points (e.g., electrical/control cabinet behaviors, sensors, boards, interlocks, vision/adjacent electronics interfaces).
  • Partner with hardware/WS and R&D teams for deep root cause and corrective action when defects require engineering fixes.

5) Problem Management, Trend Analysis & Prevention
  • Identify systemic issues through trend analysis, define "top problems," and drive mitigations that reduce repeat cases and improve fleet reliability.
  • Produce crisp RCAs, document learnings, and improve knowledge assets/playbooks to accelerate future resolutions.

6) Customer Centricity & Stakeholder Management
  • Engage professionally with customers and internal stakeholders with a "production-first" mindset: fast containment, clear communication, and durable prevention.
  • Translate technical complexity into actionable choices and risks for non-technical audiences.

Education & Experience Recommended
  • Four-year or Graduate Degree in Electrical Engineering/Computer Science, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, with at least 5 years of experience in Support organizations
  • Strong hands-on troubleshooting background across compute platforms + networking + hardware/electronics-adjacent systems in production environments.
  • Ability to perform structured debug: hypothesis → evidence gathering → isolation → mitigation → prevention.
  • Experience working escalations and coordinating across multiple teams under time pressure.
  • Excellent written/verbal communication; ability to produce customer-ready summaries and internal technical notes.

Preferred Qualifications
  • Experience with industrial equipment, printing systems, or complex electromechanical platforms.
  • Familiarity with Tiered support models and escalation/task workflows (ServiceNow-style task elevation and closure discipline).
  • Exposure to reliability engineering, problem management, and operational excellence methods (Pareto, 5-Why, fault tree, etc.).

Core Competencies
  • Customer Centricity: prioritizes restoring production; communicates clearly and respectfully.
  • Systems Thinking: connects compute/network/electronics/press behaviors end-to-end.
  • Execution Under Pressure: decisive containment + disciplined follow-through.
  • Collaboration: effective across Service, Engineering, and Partner organizations.

The pay range for this role is $93,400 to $143,800 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
* Health insurance
* Dental insurance
* Vision insurance
* Long term/short term disability insurance
* Employee assistance program
* Flexible spending account
* Life insurance
* Generous time off policies, including;
* 4-12 weeks fully paid parental leave based on tenure
* 11 paid holidays
* Additional flexible paid vacation and sick leave (US benefits overview
[https://hpbenefits.ce.alight.com/])
The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.
Job -
Engineering
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"

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