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Software Customer Service Jobs in Oregon (NOW HIRING)

Alphagraphics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Using automated software tools, follow up on estimates * Coordinate with production staff to ensure ... Previous customer service or retail experience preferred. * Strong communication and organizational ...

AlphaGraphics

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Using automated software tools, follow up on estimates * Coordinate with production staff to ensure ... Previous customer service or retail experience preferred. * Strong communication and organizational ...

Hufford Services Group

Grading Support

Corvallis, OR

Job Summary This job is a combination of support services for customers, engineering staff, and ... Software engineer support * Regression testing of new software * Customer training * System startup

Classet

Customer Service Representative

Tigard, OR

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ace Handyman Services Portland is looking for a positive and professional Customer Service ... Input and maintain job information in customer management software * Team with field employees to ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ace Handyman Services Portland is looking for a positive and professional Customer Service ... Input and maintain job information in customer management software * Team with field employees to ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ace Handyman Services Portland is looking for a positive and professional Customer Service ... Input and maintain job information in customer management software * Team with field employees to ...

Classet

Customer Service Representative

Tigard, OR · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ace Handyman Services Portland is looking for a positive and professional Customer Service ... Input and maintain job information in customer management software * Team with field employees to ...

Made In Oregon

Customer Service Rep

Portland, OR · On-site

$20/hr

Basic computer proficiency including familiarity with customer management software. * Ability to ... service processes and product availability. Skills: The required skills such as effective ...

Mr. Rooter

Customer Service Representative

Salem, OR · On-site

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage and Monitor Technicians via GPS software * Assist and provide support for Service ... Respond to customer requests, resolving issues and promoting the brand * Be professional and ...

firemountain

Customer Service Representative

Grants Pass, OR · On-site

$16 - $21.75/hr

Utilizing customer service software to input products, research questions, and resolve issues about our extensive product list * Interacting with customers and supervisors while utilizing several ...

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All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Oregon

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Oregon?

For Software Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Oregon look for?

The top searched job categories for Software Customer Service jobs in Oregon are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Alphagraphics - Portland

Portland, OR

$17 - $23/hr

Full-time

Re-posted 12 days ago

Job description

Job Title: Front Counter Person – Print Shop

Location: Porlland, Oregon

Company: AlphaGraphics Portland

About Us:

AlphaGraphics Portland is a locally owned and operated print shop that takes pride in delivering high-quality printing services to our clients. We offer a range of products, from business cards and flyers to large-format banners and custom print projects. Our team is dedicated to providing excellent customer service and ensuring every job is completed on time and to perfection.

Job Description:

We are seeking a friendly, motivated, and customer-oriented Front Counter Person to join our team! This is a customer-facing position where you’ll be the first point of contact for clients walking in, calling or emailing for print services. The ideal candidate should enjoy working in a fast-paced environment, be detail-oriented, and have strong communication skills.

Key Responsibilities:

  • Greet customers in a friendly and professional manner.

  • Provide information on our printing services and assist with product selection.

  • Process orders, including quoting, invoicing, and processing payments.

  • Handle customer inquiries and troubleshoot issues with print orders.

  • Using automated software tools, follow up on estimates

  • Coordinate with production staff to ensure jobs are completed on time and to customer specifications.

  • Maintain a clean and organized front counter area.

  • Answer phones and respond to email inquiries.

  • Assist with inventory management and ordering supplies as needed.

Qualifications:

  • Previous customer service or retail experience preferred.

  • Strong communication and organizational skills.

  • Ability to handle multiple tasks efficiently and with attention to detail.

  • Basic math skills for processing payments and creating quotes.

  • Comfortable using office software (e.g., Microsoft Office, email, etc.).

  • Experience in the printing industry is a plus but not required.

  • A positive, can-do attitude and a team player mentality.

  • Ability to problem solve and be solutions oriented

    • Highly detailed with strong organizational and time management skills
    • Understanding of basic computer software
    • The ability to learn new software quickly
    • Professional customer service demeanor
    • Highly responsive to customer needs
    • Ability to create and maintain customer relationships
    • Ability to coordinate multiple schedules
    • 2-3 years facing customer service experience required
    • High School diploma or GED required, college education in Marketing, Communications or Business preferred

Benefits:

  • Competitive hourly wage + potential for performance-based bonuses.

  • Opportunity for growth and advancement within the company.

  • Friendly and supportive work environment.

How to Apply:

Interested candidates are invited to send their resume and a brief cover letter to us243@alphagraphics.com or drop by our shop at 200 SW Market Street, Portland OR. We look forward to meeting you!

Apply