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Software Customer Service Jobs in Oregon (NOW HIRING)

Caliber

Customer Service Representative

Beaverton, OR · On-site

$17 - $23/hr

Service Center Beaverton Job Summary Caliber Collision has an immediate job opening for a Customer ... Ability to navigate multiple software systems, i.e., Microsoft Office Suite * Work through ...

MFCP INC

Customer Service Representative

Portland, OR

$17 - $23/hr

Customer Service Representatives (CSR) are responsible for receiving requests for quotations ... new software programs. Experience with Epicor Prophet 21 a plus. * Must be a good listener with ...

MITER Brands

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Computer literacy and the ability to quickly learn new software systems. * Strong organizational ...

MITER Brands

Customer Service Representative

Portland, OR

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Computer literacy and the ability to quickly learn new software systems. * Strong organizational ...

BuyWander

Customer Service Associate

Portland, OR · On-site

$15.50 - $21.25/hr

Customer Service Associate (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment ... Comfortable using computers and various software programs. * Problem-solving skills to handle ...

MITER Brands

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Location: Portland ... Computer literacy and the ability to quickly learn new software systems. * Strong organizational ...

Puget Collision

Customer Service Rep

Eugene, OR · On-site

$16.25 - $22/hr

Customer Service Representative The CSR is the primary contact for all initial customer reception ... software. * Ability to visually inspect vehicle damage and identify vehicles in various stages of ...

Puget Collision

Customer Service Rep

Portland, OR · On-site

$18.50 - $25/hr

Customer Service Representative The CSR is the primary contact for all initial customer reception ... software. * Ability to visually inspect vehicle damage and identify vehicles in various stages of ...

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Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Oregon

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Oregon?

For Software Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Oregon look for?

The top searched job categories for Software Customer Service jobs in Oregon are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

Evergreen Plumbing & Mechanical

Salem, OR • On-site

$18 - $22/hr

Other

Re-posted 7 days ago

Job description

Job Summary

The Call Center Representative plays a critical role in ensuring exceptional customer service by managing inbound and outbound calls, scheduling service appointments, addressing customer inquiries, and resolving issues effectively. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

📞 Customer Interaction and Service
This role centers around delivering an excellent customer experience from the first call to post-service follow-up. Responsibilities include:

  • Answering incoming calls promptly and professionally

  • Scheduling and coordinating plumbing and mechanical service appointments using the company's scheduling software

  • Providing accurate information about services, timelines, and availability

  • Resolving customer inquiries and complaints with a focus on first-call resolution

  • Following up with customers after service to ensure satisfaction and address any concerns

  • Reaching out to customers enrolled in membership plans to schedule services and maintenance checks

💬 Communication and Documentation
Keeping things organized and clear is key. This includes:

  • Maintaining accurate customer records and documenting all interactions in the CRM system

  • Escalating complex issues to the appropriate department or supervisor when needed

  • Confirming upcoming appointments and sending reminders to help reduce no-shows

📊 Sales and Upselling

  • Identifying opportunities to upsell additional services or maintenance plans in a helpful, customer-first way

⏰ Call Management and Performance

  • Adhering to call scripts and customer service standards to maintain a consistent and positive experience

  • Meeting or exceeding performance metrics like call handling time, customer satisfaction scores, and appointment conversion rates

Qualifications

To succeed in this role, you should have:

  • A high school diploma or equivalent (required)

  • Prior experience in customer service, call center, or administrative support (preferred)

  • Strong phone etiquette and active listening skills

  • The ability to multitask, stay organized, and handle pressure in a busy environment

  • Basic computer skills, including experience with scheduling systems and CRM platforms

  • A positive, team-focused attitude and a genuine desire to help others

Benefits

We offer more than just a job - we offer a team and a future:

  • Competitive hourly pay: $18-$22/hour, based on experience

  • Full benefits for full-time employees

  • A welcoming and supportive work environment

  • Opportunities to grow with a fast-growing, family-owned company

ARE YOU READY TO JOIN OUR TEAM?

Apply