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Software Customer Service Jobs in Oregon (NOW HIRING)

Peninsula Truck Lines

Customer Service Specialist

Portland, OR · On-site

$18 - $23.75/hr

Proficiency with customer service software, databases, and tools. * Excellent problem-solving skills and attention to detail. * Ability to multitask, prioritize, and manage time effectively. * Strong ...

Jacuzzi Group

Customer Service Specialist

Portland, OR · On-site

$25/hr

Jacuzzi Bath Remodel is currently hiring a Customer Service Specialist Customer Service Specialist ... Experience using multiple software applications at once to complete a task * Able to effectively ...

Jacuzzi Group

Customer Service Specialist

Portland, OR · On-site

$25/hr

Jacuzzi Bath Remodel is currently hiring a Customer Service Specialist Customer Service Specialist ... Experience using multiple software applications at once to complete a task * Able to effectively ...

Toyo Tanso USA

Customer Service Representative

Troutdale, OR · On-site

$16.75 - $23/hr

Customer Service Representative Toyo Tanso Co., Ltd., established in 1974, was the first company to ... Microsoft Office software experience preferred including Outlook, Word, Excel and PowerPoint.

Jacuzzi Group

Customer Service Specialist

Portland, OR · On-site

$25/hr

Jacuzzi Bath Remodel is currently hiring a Customer Service Specialist Customer Service Specialist ... Experience using multiple software applications at once to complete a task * Able to effectively ...

Jacuzzi Group

Customer Service Specialist

Portland, OR · On-site

$25/hr

Jacuzzi Bath Remodel is currently hiring a Customer Service Specialist Customer Service Specialist ... Experience using multiple software applications at once to complete a task * Able to effectively ...

MFCP INC

Customer Service Representative

Portland, OR

$17 - $23/hr

Customer Service Representatives (CSR) are responsible for receiving requests for quotations ... new software programs. Experience with Epicor Prophet 21 a plus. * Must be a good listener with ...

DPDHL

Customer Service Representative

Hillsboro, OR · On-site

$24.80/hr

Customer Service Representative in a warehouse environment, responsible for processing of customers ... Experience with View software is preferred. * Ability to quickly adapt and learn to navigate ...

DHL

Customer Service Representative

Hillsboro, OR · On-site

$24.80/hr

Customer Service Representative in a warehouse environment, responsible for processing of customers ... Experience with View software is preferred. * Ability to quickly adapt and learn to navigate ...

DPDHL

Customer Service Representative

Hillsboro, OR

$24.80/hr

Customer Service Representative in a warehouse environment, responsible for processing of customers ... Experience with View software is preferred. * Ability to quickly adapt and learn to navigate ...

BuyWander

Customer Service Associate

Portland, OR · On-site

$15.50 - $21.25/hr

Customer Service Associate (Full Time) Department: Order Fulfillment Reports To: Order Fulfillment ... Comfortable using computers and various software programs. * Problem-solving skills to handle ...

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Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Oregon

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Oregon?

For Software Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Oregon look for?

The top searched job categories for Software Customer Service jobs in Oregon are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Specialist

Portland, OR • On-site

Peninsula Truck Lines
Trucking • 201 - 500 employees
Learn more about Peninsula Truck Linesexternal

$18 - $23.75/hr

Other

Posted 22 days ago

Job description

Job Summary:
The Customer Service Specialist is responsible for providing exceptional service to clients by addressing their inquiries, resolving issues, and ensuring smooth coordination of transportation services. This role requires strong communication skills, a customer-focused attitude, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
  • Respond to customer inquiries via phone, email, and in-person promptly and professionally.
  • Provide detailed information about services, rates, and scheduling.
  • Investigate and resolve customer complaints or issues related to shipments, billing, and services.
  • Coordinate with other departments to find effective solutions and follow up to ensure customer satisfaction.
  • Maintain detailed records of customer interactions, transactions, and feedback.
  • Identify areas for improvement in customer service processes and suggest enhancements.
  • Participate in training sessions and team meetings to stay updated on company policies and procedures.
  • Build and maintain positive relationships with key clients.
  • Proactively reach out to customers to provide updates, gather feedback, and ensure their needs are met.
  • Assist with administrative tasks such as scheduling, filing, and data entry.
  • Support the sales and operations teams with customer-related activities.
  • Other duties as assigned.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
  • Proven experience in a customer service role, preferably in the transportation or logistics industry.
  • Strong verbal and written communication skills.
  • Proficiency with customer service software, databases, and tools.
  • Excellent problem-solving skills and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong interpersonal skills and a customer-focused attitude.
  • OS&D experience preferred but not required.
Physical Requirements:
  • Ability to sit for extended periods while working at a computer.
  • Occasional lifting of items between 5-15 lbs.
Work Environment:
  • Office environment with daily visits to warehouse or operations areas.
  • Fast-paced and dynamic work setting requiring adaptability and flexibility.

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