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Software Customer Service Jobs in Oregon (NOW HIRING)

Puget Collision

Customer Service Rep

Eugene, OR · On-site

$16.25 - $22/hr

Customer Service Representative The CSR is the primary contact for all initial customer reception ... software. * Ability to visually inspect vehicle damage and identify vehicles in various stages of ...

Puget Collision

Customer Service Rep

Eugene, OR · On-site

Customer Service Representative The CSR is the primary contact for all initial customer reception ... software. * Ability to visually inspect vehicle damage and identify vehicles in various stages of ...

Swagelok

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

We are seeking a highly skilled and motivated Customer Service Representative, preferably with ... SOFTWARE REQUIREMENTS * Proficiency in using Microsoft Office suite (Word, Excel, PowerPoint ...

1st Security

Customer Service Representative

Manzanita, OR · On-site

$16 - $21.75/hr

Responsible for first line branch customer service by greeting clients (in person or by telephone ... software. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are ...

1st Security

Customer Service Representative

Tillamook, OR · On-site

$15.50 - $21.25/hr

POSITION SUMMARY Responsible for first line branch customer service by greeting clients (in person ... software. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are ...

Made In Oregon

Customer Service Rep - PT

Portland, OR · On-site

$20/hr

Basic computer proficiency including familiarity with customer management software. * Ability to ... service processes and product availability. Skills: The required skills such as effective ...

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Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Oregon?

For Software Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Oregon look for?

The top searched job categories for Software Customer Service jobs in Oregon are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Mcminnville, OR • On-site

Village Pet Care LLC
Pet Care • 201 - 500 employees
Learn more about Village Pet Care LLCexternal

$17/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted yesterday

Job description

Description

Are you passionate about pets and love connecting with people who feel the same? 


At Reynolds Dog Resort McMinnville, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. 


What You'll Do:

  • Say Hello! Cheerfully greet pets and their humans when they arrive at our resort. 
  • Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach. 
  • Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly. 
  • Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
  • Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed. 
  • Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
  • Running Dogs: Escort our furry friends to play areas/kennels/etc. 
  • Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
  • Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients. 

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

If you're the right candidate, we'd love for you to join our team! Benefits for all team members at Reynolds Dog Resort McMinnville include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k! Pay starts at $17.00/hr. 


Requirements

Our perfect customer service professional will embody these qualities:

  • Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
  • Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
  • Customer Service Background: Previous experience in a customer service role preferred, but not required-but a drive to meet and exceed client expectations is paramount
  • Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed. 
  • Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
  • Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
  • Dog Lover: Passion for working with animals a must!



Apply