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Software Customer Service Jobs in Georgia (NOW HIRING)

Domino's Pizza

Customer Service Rep (4126)

Snellville, GA · On-site

$14.50 - $19.75/hr

Experience with customer service software (CRM) preferred * Previous customer service experience preferred * High school diploma or equivalent * Ability to work flexible hours, including weekends and ...

Domino's Franchise

Customer Service Rep (4126)

Snellville, GA · On-site

$14.50 - $19.75/hr

Experience with customer service software (CRM) preferred * Previous customer service experience preferred * High school diploma or equivalent * Ability to work flexible hours, including weekends and ...

Domino's

Customer Service Rep (4126)

Snellville, GA · On-site

$14.50 - $19.75/hr

Experience with customer service software (CRM) preferred * Previous customer service experience preferred * High school diploma or equivalent * Ability to work flexible hours, including weekends and ...

315 Health

Customer Service

Macon, GA · On-site

$16 - $18/hr

Proficiency in using electronic medical records systems and other healthcare software. Benefits Collaborative work environment Making a difference in patients' lives every day Health Care Plan ...

Amwaste

Customer Service Manager

West Point, GA · On-site

... service software and Microsoft Office Suite. - Ability to analyze data and make informed decisions. - Strong problem-solving skills and a customer-focused mindset. Skills: - Leadership and team ...

315 Health

Customer Service

Macon, GA · On-site

$16 - $18/hr

Proficiency in using electronic medical records systems and other healthcare software. Benefits Collaborative work environment Making a difference in patients' lives every day Health Care Plan ...

Socket.dev

Customer Service Manager

West Point, GA · On-site

$60 - $80/hr

Proficient in customer service software and Microsoft Office Suite. * Ability to analyze data and make informed decisions. * Strong problem-solving skills and a customer-focused mindset. Skills

New

Legacy Veterinary hospital

Be Seen First

Customer Service Representative CSR

College Park, GA · On-site

$35K - $42K/yr

We are seeking an experienced, high-energy Customer Service Representative (CSR) to be the ... Proficiency with Veterinary Practice Management Software (e.g., ezyVet, Cornerstone, or Pulse) and ...

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Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Georgia?

For Software Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Georgia look for?

The top searched job categories for Software Customer Service jobs in Georgia are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Curtis V. Cooper Primary Health Care, Inc.

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Re-posted 8 days ago

Job description

 
Full-time Customer Service Representative

About Us

At CURTIS V. COOPER PRIMARY HEALTH CARE, we pride ourselves on delivering exceptional customer experiences. Our commitment to customer satisfaction has made us a leader in our industry, and we're looking for a dedicated Customer Service Representative to join our growing team.

Job Overview

We are seeking a skilled and enthusiastic Full-time Customer Service Representative to be the face of our company in customer interactions. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. This role is crucial in maintaining our high standards of customer service and contributing to our company's continued success.

Key Responsibilities

  • Serve as the primary point of contact for customer inquiries, concerns, and requests via phone, email, chat, and social media platforms
  • Respond to customer queries in a timely, professional, and courteous manner, ensuring high levels of customer satisfaction
  • Handle customer complaints and escalations, working diligently to resolve issues and turn negative experiences into positive ones
  • Process orders, refunds, and exchanges accurately and efficiently
  • Maintain detailed records of all customer interactions in our CRM system
  • Collaborate with other departments to resolve complex customer issues and improve overall service quality
  • Stay up-to-date with company products, services, policies, and promotions to provide accurate information to customers
  • Identify and escalate priority issues to relevant departments or management when necessary
  • Participate in regular team meetings and training sessions to enhance skills and knowledge
  • Contribute ideas and feedback for improving customer service processes and policies
  • Meet or exceed established performance metrics, including customer satisfaction scores, response times, and resolution rates
  • Upsell and cross-sell products or services when appropriate, contributing to company revenue growth

Qualifications

  • 1-3 years of experience in customer service, preferably in a similar industry
  • Excellent verbal and written communication skills in English (additional languages are a plus)
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Patient and empathetic approach to customer interactions
  • Resilience and ability to remain calm under pressure
  • High school diploma or equivalent; bachelor's degree preferred
  • Flexibility to work various shifts, including weekends and holidays, as needed

Required Skills

  • Exceptional interpersonal and communication skills, both verbal and written
  • Active listening skills to understand and address customer needs effectively
  • Ability to explain complex information in a clear, concise manner

Apply