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Software Customer Service Jobs in Georgia (NOW HIRING)

Domino's Pizza

Customer Service Rep (4126)

Snellville, GA · On-site

$14.50 - $19.75/hr

Experience with customer service software (CRM) preferred * Previous customer service experience preferred * High school diploma or equivalent * Ability to work flexible hours, including weekends and ...

Domino's Pizza

Customer Service Rep (4126)

Snellville, GA · On-site

$14.50 - $19.75/hr

Experience with customer service software (CRM) preferred * Previous customer service experience preferred * High school diploma or equivalent * Ability to work flexible hours, including weekends and ...

Domino's

Customer Service Rep (4126)

Snellville, GA · On-site

$14.50 - $19.75/hr

Experience with customer service software (CRM) preferred * Previous customer service experience preferred * High school diploma or equivalent * Ability to work flexible hours, including weekends and ...

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Software Customer Service information

What is Software Customer Service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are some common challenges faced by Software Customer Service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What jobs make $3,000 a month without a degree?

Software customer service roles can pay around $3,000 per month, especially for experienced agents or those working in specialized support environments. These jobs often require strong communication skills, technical knowledge, and familiarity with customer management tools but typically do not require a college degree.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are the key skills and qualifications needed to thrive as a Software Customer Service Representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.
What are popular job titles related to Software Customer Service jobs in Georgia? For Software Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Software Customer Service jobs in Georgia look for? The top searched job categories for Software Customer Service jobs in Georgia are:
Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Georgia as of June 2026, with employment types broken down into 91% Full Time, 4% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Digital Solutions Specialist - Manufacturing Software (Customer-Facing)

Digital Solutions Specialist - Manufacturing Software (Customer-Facing)

Stiles Machinery

Macon, GA • On-site

Full-time

Posted 11 days ago

Job description

POSITION SUMMARY

Schuler Consulting Group, a division of Stiles Machinery, has an opportunity for a customer-facing Digital Solutions Specialist to support and grow adoption of digital manufacturing solutions, including HOMAG Digital Factory software, within production environments. The ideal candidate brings a blend of technical aptitude, problem-solving ability, and strong communication skills, along with an interest in applying software solutions to real-world manufacturing challenges. This role is well-suited for someone who is proactive, adaptable, and comfortable working in a fast-paced, customer-facing environment.

What You’ll Do 

  • Work directly with customers to understand production workflows, challenges, and opportunities for improvement
  • Support the adoption and implementation of digital manufacturing software and SaaS solutions
  • Partner with sales teams to identify and develop opportunities for software and consulting services
  • Present and explain solutions in a clear, practical, and user-friendly way
  • Assist in building proposals, solution recommendations, and ROI justifications
  • Collaborate across sales, service, and consulting teams to deliver cohesive customer solutions
  • Support demos, trade shows, and customer presentations
  • Stay current on digital manufacturing trends, tools, and emerging technologies

What We’re Looking For 

  • Bachelor’s degree in Engineering, Business, or related field — or equivalent experience
  • Background or exposure to software, SaaS, ERP, MES, or digital tools supporting business or manufacturing environments
  • Experience in a customer-facing, solutions, or support role (internships or early career experience welcome)
  • Strong communication skills with the ability to translate technical concepts into practical applications
  • Comfortable working across systems, tools, and evolving technologies
  • Self-starter mindset with the ability to adapt, learn quickly, and operate in a fast-moving environment
  • Collaborative and team-oriented

Nice to Have 

  • Exposure to manufacturing or industrial environments
  • Experience with digital manufacturing tools or production systems
  • Familiarity with process improvement or workflow optimization

Work Environment 

  • Office-based with collaboration across sales, service, and customer-facing teams
  • Approximately 40–50% travel

Additional Notes 

This is a hands-on, individual contributor role focused on execution and customer interaction, with strong opportunity for growth in digital solutions and manufacturing technology.

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 60 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs. 

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Montgomeryville, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

 

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