ZipRecruiter

Log In

1

Software Customer Service Jobs in Georgia (NOW HIRING)

Pestban

Customer Service Representative

Woodstock, GA · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use software system to research, route and process calls successfully. * Respond to customer inquiries, answer questions, organize and schedule service appointments. * Resolve service problems by ...

Colony Roofers

Customer Service Representative

Atlanta, GA · On-site

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... software, and AI tools Organized with strong attention to detail Ability to multitask and ... Customer service experience Call center, scheduling, administrative, or office support experience ...

Masterapp Labs

Customer Service Specialist

Conyers, GA · On-site

$15 - $19.75/hr

Job Title: Customer Service Specialist Location: Conyers, GA (Onsite) Position Type: Contract ... Proficiency with computer applications and standard business software. * Strong verbal and written ...

Hapag-Lloyd AG

Coordinator Customer Service

Atlanta, GA · On-site

$17.25 - $22.50/hr

As the Coordinator of Customer Service, you will facilitate the movement of cargo and keep ... Uses other software appropriate to work demands and effectively applies other components of MS ...

Roofserv

Customer Service Representative

Buford, GA · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

Job Overview We are seeking a professional, customer-focused Customer Service Representative to ... Proficiency with computer systems and basic software * Professional phone manner * Comfort ...

previous pagenext page

Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Georgia

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Georgia?

For Software Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Georgia look for?

The top searched job categories for Software Customer Service jobs in Georgia are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Representative

TWO MEN AND A TRUCK®

Alpharetta, GA • On-site

$40K - $45K/yr

Full-time

Re-posted 9 days ago

Two Men and a Truck rating

4.8

Company rating: 4.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

21st of 29 rated removal and storage companies

Job description

Customer Service Representative

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

· Base pay $40,000- $45,000 per year

· Opportunities to earn bonuses

· Career advancement opportunities.

· Monday- Saturday with 1 day off during the week. 8am- 4:30pm

What You’ll Do

· Provide outstanding customer service on all calls and online inquiries.

· Recommend moving services and products based on cost, availability, and customer specifications.

· Input information into internal move software to provide accurate moving estimates and schedule moves.

· Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.

· Prepare move-related paperwork and documents.

· All other duties as assigned.

What We’re Looking For

· High school diploma or GED; Associate degree in a related field preferred.

· At least 1 year of sales and/or customer service experience.

· Excellent customer service skills: effective listening and communication.

· Ability to multi-task and enter customer data into move software while on the phone.

· Confidence to initiate customer contact and comfortable asking for the sale.

· Willing to submit to pre-employment background check and drug screen.

· Creative problem-solving skills.

· Exceptional organization and time management skills.

· Strong team player who works productively with a wide range of people and personalities.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Alpharetta, GA. The employer at this location is Atlanta Movers LLC.

What Two Men and a Truck employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply