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Software Customer Service Jobs in Georgia (NOW HIRING)

Pestban

Customer Service Representative

Woodstock, GA · On-site

$16 - $18/hr

Use software system to research, route and process calls successfully. * Respond to customer inquiries, answer questions, organize and schedule service appointments. * Resolve service problems by ...

Openwork

Customer Service Supervisor

Kennesaw, GA · On-site

$25/hr

Familiarity with customer service software (FreshDesk experience is a strong plus). * Experience with operating system/ERP software (Oracle experience preferred). * Hands-on experience or familiarity ...

Verida Inc

Customer Service Representative

Villa Rica, GA · On-site

$15 - $19/hr

Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm * Work requires ...

Verida Inc

Customer Service Representative

Villa Rica, GA · On-site

$15 - $19/hr

Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm * Work requires ...

Aaron Plumbing

Customer Service Representative

Suwanee, GA · On-site +1

$17 - $20/hr

Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you ... WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This part-time position typically works ...

Aaron Plumbing

Customer Service Representative

Suwanee, GA · On-site +1

$17 - $20/hr

Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you ... WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This part-time position typically works ...

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Showing results 21-40

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Georgia

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Georgia?

For Software Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Georgia look for?

The top searched job categories for Software Customer Service jobs in Georgia are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Pestban

Woodstock, GA • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Job Description:
Looking for a place to GROW?
At Peachtree Pest Control, we pride ourselves in offering the most effective and efficient pest control management solutions to residents and business owners of the Atlanta, Augusta, Fayetteville, Woodstock, Suwanee, Marietta, Hiram, South Carolina, and North Carolina areas at affordable prices. With over 47 years of experience in the industry, our team confidently delivers custom-tailored solutions that far exceed the industry norm. Regardless of the job size, or if you're getting residential or commercial help, we proudly put our name behind every job we do.
We are passionate about service. We are experts in our industry. We build lifelong careers. We seek out service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to assist your development by offering continued opportunities in a safety-first environment. We are dedicated to growth, and if you are too, let's take this journey together!#oneteamonegoal
What You'll Get... We want to help our employees build a great career and a great future. At Anticimex Inc, you'll have access to these great benefits!
Health and Well-being:
  • Blue Cross Blue Shield medical plan options
  • Delta dental and vision insurance options
  • Medical, Dental and Vision insurance effective 1st of the month following 30 days of employment
  • Prescription drug program
  • Flexible Spending Accounts (FSA) for medical and childcare expenses
  • Health Savings Plans (HSA) available with qualified plans
  • New York Life supplemental insurance options available (effective 1st of the month following 60 days of employment)
  • New York life employee assistance programs

Financial Security:
  • Competitive hourly compensation
  • 401(k) Savings Plans
  • Life insurance and short-term disability 100% company paid (with options to buy up)
  • Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:
  • Full time, year-round employment
  • Paid training
  • Paid time off
  • A peer-to-peer employee recognition program
  • Opportunities for advancement

Monday - Friday 8 am - 5 pm
Compensation
$16-$18/hr
Position Overview: Our Service Representatives are responsible for providing exceptional service to our customers over the phone.
Customer Service Representative Job Responsibilities:
  • Manage a large volume of customer communications through incoming calls, emails and online.
  • Answer approximately 75 - 100 in-bound phone calls per day.
  • Use software system to research, route and process calls successfully.
  • Respond to customer inquiries, answer questions, organize and schedule service appointments.
  • Resolve service problems by clarifying the customer's complaint; determine the cause of the problem, select, and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.
  • Ensure all calls results are recorded, noted and the actions that were taken.
  • Ability to sell start up services and explain service programs to current and potential customers.
  • Renew current customers accounts.
  • Maintain customer accounts by checking and recording account information in software.
  • Set up, adjust, and terminate services in software.
  • Organize and schedule new construction installations and closings.
  • Receive customer payments.
  • Upload and catalog documents, contracts, and service orders into customer accounts.
  • Communicate with field services personnel, managers, and other department team members daily.
  • Maintain open communication for a positive and effective work culture.

General Qualifications
  • Excellent phone interaction skills and active listening.
  • Exceptional organizational skills, superb accuracy, and attention to detail.
  • Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
  • Ability to collaborate with other departments to ensure customer satisfaction.
  • Excellent keyboard and data entry skills.
  • Strong problem-solving skills.
  • Ability to learn customer service software.
  • Positive out-going team player!

Experience and Requirements
  • Must be at least 18 years old.
  • Must have High School diploma or equivalent.
  • Must be able to type a minimum of 35 wpm.
  • Proficient with Microsoft office Word, Outlook, and Excel.

Who We Are... Anticimex is a global pest control organization with a mission of being the global leader in modern pest management. Our company culture embraces communication and teamwork, dependability, innovation, growth, technology, and integrity.
Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:
  • Application submission
  • Short phone interview
  • Interview in person
  • Offer call
  • Criminal background check & drug screening
  • Official start date confirmed
  • Welcome!

EOE/M/F/Vet/Disabled
Anticimex Inc is a Drug-Free Workplace
Job Type: Full-time
Salary: $16.00- $18.00 per hour
Benefits:
  • 401(k)
  • 401(k) 100% matching up to 4%
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

License/Certification:
  • Driver's License (Required)

Work Location: Onsite
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

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