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Software Customer Service Jobs in Georgia (NOW HIRING)

Ace Handyman Services Savannah

Customer Service Rep

Savannah, GA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Utilizing our dispatching & schedule management software * Returning customers calls as needed and ... Strong customer service skills * Excellent office management skills * Solid typing skills; ten-key ...

Verida, Inc.

Customer Service Representative

Villa Rica, GA · On-site

$13 - $17.50/hr

Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. * Work requires ...

Aaron Plumbing

Customer Service Representative

Suwanee, GA · On-site

$17 - $20/hr

Experience with ServiceTitan software is also highly preferred! Are you attentive to detail? Do you ... WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) This part-time position typically works ...

Verida Inc

Customer Service Representative

Villa Rica, GA · On-site

$15 - $19/hr

Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm * Work requires ...

Verida Inc

Customer Service Representative

Villa Rica, GA · On-site

$15 - $19/hr

Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm * Work requires ...

Ova Technologies

Customer service representative

Alpharetta, GA · On-site

$15.50 - $21.25/hr

Chat Software: Experience with live chat platforms and messaging tools * Social Media: Familiarity with social media customer service platforms * CRM Systems: Experience with Salesforce, Zendesk, or ...

Ace Handyman Services

Customer Service Rep

Savannah, GA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Utilizing our dispatching & schedule management software * Returning customers calls as needed and ... Strong customer service skills * Excellent office management skills * Solid typing skills; ten-key ...

Southeastrans

Customer Service Representative

Villa Rica, GA · On-site

$13 - $17.50/hr

Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm * Work requires ...

Roofserv

Customer Service Representative

Buford, GA · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... software Professional phone manner Comfort discussing invoices and outstanding balances with ... and services Experience with scheduling software or CRM systems Previous accounts receivable ...

TekShapers

Customer Service Representative

Augusta, GA · On-site

$15 - $20.50/hr

Role: Customer Service Representative Location: Augusta, GA Type: Contract Minimum Requirements ... Moderate-to-high competence in hardware/software troubleshooting. Tekshapers is an equal ...

PostNet - GA130

Customer Service Representative

Atlanta, GA · On-site

$14/hr

  • Retirement

Flexible schedule Customer Service Representative Location: 1700 Northside Dr. NW., Ste A7, Atlanta ... Retail/POS software experience preferred Physical Requirements * Ability to stand for extended ...

Ace Handyman Services

Customer Service Rep

Savannah, GA · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Utilizing our dispatching & schedule management software * Returning customers calls as needed and ... Strong customer service skills * Excellent office management skills * Solid typing skills; ten-key ...

Pearl Recruiter

Customer Service Associate

Atlanta, GA · On-site

$14 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Customer Service Associate I'm looking for a Customer Service Associate to join a client-focused ... office software A calm, professional demeanor and a natural problem-solver mindset Benefits ...

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Showing results 41-60

All JobsSoftware Customer Service JobsSoftware Customer Service Jobs in Georgia

Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Georgia?

For Software Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Georgia look for?

The top searched job categories for Software Customer Service jobs in Georgia are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Service Rep

Ace Handyman Services Savannah

Savannah, GA • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

EDIT BEFORE POSTING
Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.  NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. 
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. 
If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer:

  • Competitive pay $16 per hour
  • Health insurance
  • Vacation

  • Company credit card
  • Flexible scheduling
  • Advancement and growth opportunities
  • Regular pay reviews
  • Plus more!
Job Responsibilities
As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Your specific duties in this role will include:

  • Respond to job leads in a timely manner 
  • Coordinating the schedule and material ordering for multiple craftsmen and projects
  • Utilizing our dispatching & schedule management software
  • Returning customers calls as needed and following up with past customers
  • Performing paperwork and filing duties
  • Assist in solving operational logistics to ensure a smooth customer journey
 Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet. 
Specific qualifications for the role include: 

  • High school diploma or GED
  • 3-5 years of administrative assistant/scheduling experience
  • Comfortable with sales
  • Adaptive to technology
  • Strong customer service skills
  • Excellent office management skills
  • Solid typing skills; ten-key skills, a plus
  • Great multitasking and prioritization skills
  • Exceptional communication skills
  • Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus 
  • QuickBooks Online or other accounting knowledge, a plus 
  • Customer-facing experience, a plus
  • ServiceTitan experience is a major plus
Build fun and rewarding career with an industry leader!

Apply now!