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Software Customer Service Jobs in Georgia (NOW HIRING)

Openwork

Customer Service Supervisor

Kennesaw, GA · On-site

$25/hr

Familiarity with customer service software (FreshDesk experience is a strong plus). * Experience with operating system/ERP software (Oracle experience preferred). * Hands-on experience or familiarity ...

Service Experts

Customer Service Representative I

Duluth, GA · On-site

$14.75 - $20/hr

The Customer Service Specialist handles customer service requests, appointment booking, customer ... Accurately dispositions calls in call monitoring software * Adheres to CPI compliance regulations ...

Smoothstar Tech

Intuit Customer Service

Atlanta, GA · On-site +1

$15.50 - $21/hr

Must have extensive experience with Windows OS, web browsing, email, and various software applications.. * Provide quality customer service while demonstrating the ability to effectively troubleshoot ...

SmoothStar Tech

Intuit Customer Service

Atlanta, GA · On-site

$15.50 - $21/hr

Must have extensive experience with Windows OS, web browsing, email, and various software applications. Provide quality customer service while demonstrating the ability to effectively troubleshoot ...

MCI Careers

Customer Service Representative

Pembroke, GA · On-site

$14.50 - $19.75/hr

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and ...

The drain surgeon

Customer Service Representative

Augusta, GA · On-site

$15 - $20.50/hr

Proficiency with basic computer systems and scheduling software * Ability to multitask and stay ... customer-first attitude with strong problem-solving skills * Experience in a home services or ...

MCI Careers

Customer Service Representative

Hinesville, GA · On-site

$14.75 - $20/hr

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and ...

MCI Careers

Customer Service Representative

Hinesville, GA · On-site

$14.75 - $20/hr

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and ...

MCI Careers

Customer Service Representative

Midway, GA · On-site

$14.75 - $20/hr

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and ...

MCI Careers

Customer Service Representative

Hinesville, GA · On-site

$14.75 - $20/hr

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and ...

MCI Careers

Customer Service Representative

Midway, GA · On-site

$14.75 - $20/hr

MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and ...

Alphabe Insight Inc

Customer Service Assistant

Atlanta, GA · On-site

$16.50 - $22.75/hr

Proficiency with customer service software and Microsoft Office applications. * Ability to work effectively both independently and as part of a team. * High level of attention to detail and ...

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Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Georgia?

For Software Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Georgia look for?

The top searched job categories for Software Customer Service jobs in Georgia are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Aaron Plumbing INC

Suwanee, GA • On-site

$17 - $20/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development

Aaron Services: Plumbing, Heating, Cooling in Suwanee, GA is looking to hire a part-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read on!
This admin position earns a starting competitive wage of $17 to $20 per hour. Room for advancement is available.
--> Training for the position must be completed in our Suwanee, GA location. Once the in office training is complete, the position will be fully work from home. If this sounds like the right admin opportunity for you, apply today!
 QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

  • Attention to detail
  • Strong computer skills
  • Excellent written and verbal communication skills
  • Experience as a plumbing or HVAC customer service rep is highly preferred.
  • Experience with ServiceTitan software is also highly preferred! 
    Are you attentive to detail? Do you enjoy meeting new people and interacting over the phone? Are you extremely organized and capable of balancing a complicated schedule? If yes, you might just be perfect for this opportunity to work from home!
WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

This part-time position typically works Monday, Wednesday, Thursday 3:00 PM to 6:00 PM and Friday from 8:30 AM to 6:00 PM. 
Additional work from home hours are available to those who are interested. 
ABOUT AARON SERVICES

We are a family-owned and operated company that has been providing superior plumbing and HVAC services to the residents and business owners of Georgia since 1985. Our mission is to supply each customer with a positive experience through practicing honesty and top-quality workmanship. We hold A ratings with both the Better Business Bureau and Angie's list. Additionally, we have consistently received a variety of other awards for exceptional performance and customer satisfaction.
We owe our unwavering success to our team of highly professional employees. To thank them for all they do, we offer competitive pay, great benefits, and an uplifting work environment. A positive and supportive culture is something we consistently advocate for. If you're looking to join a place where you feel right at home, look no further!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)

As a Customer Service Representative (CSR), you are the cheerful voice of our company. When clients call, you answer the phone and greet them with a friendly attitude. Depending on their specific needs, you answer their questions, connect them with the information they're looking for, or forward their message to the appropriate person. If they're calling about a service need, you help them get it scheduled. Then, you communicate the details of the job to our service team, keeping accurate documentation and using software like ServiceTitan to help all our teams work together effectively.
In addition to working with customers and scheduling appointments, you keep our office organized. You handle miscellaneous admin tasks that contribute to our overall efficiency. Your satisfaction comes from supporting a great team and connecting customers to the services they need!
ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this admin job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 30024

Flexible work from home options available.