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Software Customer Service Jobs in Texas (NOW HIRING)

The A List Staffing

Customer Service

Austin, TX · On-site

$20/hr

... customer service software, CRM systems, and Microsoft Office applications. - Basic computer literacy and familiarity with online communication platforms. - Strong attention to detail and ...

Automation Personnel Services

CSR

Pasadena, TX · On-site

$16 - $20/hr

... software Customer Service / Logistics Clerk Qualifications and Requirements • 4 plus years of extensive customer service/logistics skills • Proficiency with SAP Warehouse Management Systems • ...

HomePro

Customer Service Representative

Carrollton, TX · On-site

$19 - $21/hr

Keep track of customer interactions, transactions, inquiries, and complaints using our nifty customer service software. Customer Feedback: Gather valuable feedback and suggestions from customers ...

HomePro

Customer Service Representative

Carrollton, TX · On-site

$15.50 - $21/hr

Keep track of customer interactions, transactions, inquiries, and complaints using our nifty customer service software. Customer Feedback: Gather valuable feedback and suggestions from customers ...

HomePro

Customer Service Representative

Carrollton, TX · On-site

$19 - $21/hr

Keep track of customer interactions, transactions, inquiries, and complaints using our nifty customer service software. Customer Feedback: Gather valuable feedback and suggestions from customers ...

HomePro

Customer Service Representative

Carrollton, TX · On-site

$15.50 - $21/hr

Keep track of customer interactions, transactions, inquiries, and complaints using our nifty customer service software. Customer Feedback: Gather valuable feedback and suggestions from customers ...

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Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Texas?

For Software Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Texas look for?

The top searched job categories for Software Customer Service jobs in Texas are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

The A List Staffing

Austin, TX • On-site

$20/hr

Other

Posted 16 days ago

Job description

Job Position: Customer Service
Location: Austin, TX 78727
Pay Rate: $20.00/hr
Description: Our client is a respected provider of pipeline technology solutions serving the oil and gas industry. They are seeking a customer-focused professional who thrives in a fast-paced environment and enjoys supporting both customers and internal teams.
Position Summary
The Customer Service & Order Coordinator serves as a key connection between customers, sales, operations, engineering, and supply chain teams. This role is responsible for order entry, quote generation, purchase order processing, and ongoing customer support while ensuring a seamless customer experience from start to finish.
Responsibilities
- Process customer orders, purchase orders, quotes, and proforma invoices.
- Respond to customer inquiries via phone, email, and ticketing systems.
- Coordinate with Supply Chain to confirm inventory availability and lead times.
- Collaborate with Operations to ensure timely order fulfillment and delivery.
- Support the sales team with order management and customer requests.
- Assist customers with repair status updates and RMA-related inquiries.
- Maintain accurate customer, billing, and order information.
- Work with Engineering to create and update product information as needed.
- Route incoming calls and requests to the appropriate team members.
Qualifications
- Previous experience in customer service, order entry, inside sales support, or a related role required.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with customer service software, CRM systems, and Microsoft Office applications.
- Basic computer literacy and familiarity with online communication platforms.
- Strong attention to detail and organizational skills.
- Friendly, professional, and empathetic approach to customer service.
What We're Looking For
- Customer service comes first.
- Team-oriented mindset with no room for big egos.
- Ability to switch gears quickly while keeping priorities on track.
- Strong follow-through and accountability.
- Clear, concise communication with customers and coworkers.
- Flexible, adaptable, and able to manage multiple tasks without letting details fall through the cracks.
Schedule
This role should be considered an in-office position. A hybrid schedule may be considered after successful completion of training; however, this should not be expected before approximately four months of employment. Regular in-office attendance is essential during the training and onboarding period.

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