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Software Customer Service Jobs in Texas (NOW HIRING)

Spec

Customer Service

Dallas, TX

$60K - $70K/yr

Working knowledge of computers and software. * The ability to multitask in a fast-paced environment. * Strong organization and communication skills. * Past history in a building materials-related ...

Collin Street Bakery

Customer Service

Corsicana, TX · On-site

$14.25 - $19.25/hr

Customer Service Leadership Position Summary The Seasonal Customer Service Agent provides ... software systems. - Strong attention to detail and accuracy. - Ability to multitask and work ...

New

Partners Personnel Management

Customer Service

El Paso, TX · On-site

$14.50 - $19.75/hr

The Customer Service Representative for the warehouse is responsible for ensuring smooth ... management (CRM) software. * Strong communication skills, both written and verbal. * Excellent ...

W JOE SHAW LTD

Customer Service

La Porte, TX

$15 - $20.50/hr

Proficient in Microsoft Office including Excel and other job related software/e-technology/cloud based solutions. * Knowledge of principles and processes for providing customer and personal services.

Collin Street Bakery

Customer Service

Corsicana, TX · On-site

$14.25 - $19.25/hr

Basic computer skills and ability to learn multiple software systems. Strong attention to detail ... Customer service quality, Call/chat/email response times, Order-entry accuracy, Productivity ...

New

Calzada Limited

Customer Service

New Caney, TX · On-site

$13.50 - $18.50/hr

... software, such as Microsoft Office products with an aptitude to learn in-house database system ... customers. - Effective time mismanagement and prioritization skills within a multi-tasking ...

Calzada Limited

Customer Service

New Caney, TX · On-site

$13.50 - $18.50/hr

... software, such as Microsoft Office products with an aptitude to learn in-house database system ... customers. - Effective time mismanagement and prioritization skills within a multi-tasking ...

Calzada Limited

Customer Service

New Caney, TX · On-site

$13.50 - $18.50/hr

... software, such as Microsoft Office products with an aptitude to learn in-house database system ... customers. - Effective time mismanagement and prioritization skills within a multi-tasking ...

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Software Customer Service information

What is software customer service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are the key skills and qualifications needed to thrive as a software customer service representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.

What are some common challenges faced by software customer service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are popular job titles related to Software Customer Service jobs in Texas?

For Software Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Software Customer Service jobs in Texas look for?

The top searched job categories for Software Customer Service jobs in Texas are:

Software Customer Service jobs near you
Infographic showing various Software Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service

Didde Office Supply and Printing

Brownsville, TX • On-site

$35.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description


If you are passionate and enthusiastic about customer service and want to continue your career with a well-established reputable company with great benefits, this is the role for you.
Job summary:
The position includes order entry and parts related warranties, fielding high customer call volume, logging all quotations, and assisting with order status requests and various administrative duties related to the position.
The Customer Service Representative must also have a strong desire to learn the business, effectively multi-task, have excellent written and verbal communication skills. Can engage people at all levels of an organization, and driven to meet deadlines.
Responsibilities:
  • Telephone contact in a high call volume environment to service existing accounts.
  • Professional telephone manner to establish and maintain effective relationships to gain trust and respect.
  • Ability to problem solve and use time effectively in order to multitask and prioritize work.
  • Work well with others in a team setting.
  • Meet production goals, which are shown through policies.
  • Six to eight weeks of comprehensive training is provided
  • Process incoming calls from customers
  • Dispatch orders.
  • Process service billing.
  • Create daily work orders.
  • Maintain records and files.
  • Assist other departments as needed.

Skills and Abilities:
  • Good organisation skills.
  • Ability to multi-task.
  • Excellent attention to detail.
  • Excellent communication kills.
  • Highly motivated.
  • Ability to build good, professional relationships.
  • Proactive, can do attitude.
  • Reliable and trustworthy.

Computer Skills: To perform this job successfully, an individual should have knowledge of the Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, PowerPoint, etc.), and order processing systems (such as AS400 / Alpha Database software) or the aptitude to learn.
Requirements
  • High school diploma or equivalent
  • Previous customer service and sales experience
  • Previous insurance background is a plus, but not required
  • Excellent phone skills.
  • Good communication, organizational, math and computer skills.
  • Experience with Microsoft Office.
  • Leadership skills, technical experience and knowledge a plus
  • Ability to multitask.

Benefits
Benefits: 401k, 401k match, medical, dental, and vision, paid time off.
Didde Office Supply is one of the digital manufacturing platforms offering on-demand manufacturing and supply in the United States. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 450,000 square feet of manufacturing capacity, Didde Office Supply seamlessly blends in-house capabilities across plastic and metal additive technologies.

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