Software Assistant Jobs in Rhode Island (NOW HIRING)

Posting Information
Position Information
Posting Number
CS00636
Position Title
Higher Education Administrative Assistant II
Division
Student Success Division
Department Name
Office of Health Services
Position Type
Staff - Classified
General Statement of Duties
Within a college/university system, to perform higher level administrative support functions in an academic department or departments; to assist in answering requests and providing information related to programs and services within an educational environment utilizing college enterprise software systems with common business applications, and a wide variety of computer applications including word processing, spreadsheets and other contemporary office software; and to do related work as required.
Supervision Received
Works under the general supervision of an academic department chair, Dean, faculty or other designated academic professional; work instructions are typically provided at the beginning of assignments and is subject to episodic review by a supervisor for conformance with such policies, procedures and methods.
Supervision Exercised
Generally none, but may be involved in the orientation of clerical staff and new Higher Education Administrative Assistants.
Position Overview
The Higher Education Administrative Assistant II serves as the primary administrative support professional for the Office of Health Services within the Student Success Division. This position plays a vital role in creating a welcoming, efficient, and student-centered office by coordinating daily operations, managing confidential records, supporting departmental initiatives, and serving as a key point of contact for students, faculty, staff, and external partners.
Working closely with the Director of Student Health and Wellness, the Administrative Assistant II provides high-level administrative, operational, and fiscal support to ensure the effective delivery of health and wellness services. The position is responsible for coordinating schedules and meetings, maintaining departmental records and reports, processing purchasing and budget-related transactions, assisting with data collection and compliance reporting, and supporting health promotion programs, outreach events, and student wellness initiatives.
Success in this role requires exceptional organizational skills, sound judgment, attention to detail, and the ability to manage multiple priorities while handling sensitive and confidential information with professionalism and discretion. The ideal candidate is customer-service oriented, technologically proficient, and committed to fostering an inclusive, supportive environment that promotes student well-being, access to services, and student success.
Illustrative Examples of Work Performed

• Within a college/university system, to perform higher level administrative support functions in an academic department or departments.
• To assist in answering requests and providing information related to programs and services within an educational environment utilizing college enterprise software systems with common business applications, and a wide variety of computer applications including word processing, spreadsheets and other contemporary office software.
• To serve as a lead administrative worker in in an academic department or departments.
• To provide administrative support for finance and budgetary functions.
• To produce and present detailed reports on departmental key performance indicators.
• To develop and maintain policies and procedures for the academic department(s).
• To coordinate with faculty within the academic department to arrange for any special services required by students, such as referrals for tutoring, disability services, Writing Center, English as a Second Language programs, or Career Development.
• To prepare informational and statistical academic reports incorporating information from the data management system to track grade point averages, grades, academic probation, etc.
• To create and manipulate queries within the college's enterprise software system to produce reports and documents such as class rosters, academic transcripts, facility load reports, and others.
• To make classroom reservations utilizing the college's event management computer system.
• To convey pertinent information to faculty, staff, students and visitors as it relates to a wide range of policies and procedures of the college.
• To process student add/drop course requests.
• To coordinate office schedules for work study students within an academic department.
• To enter hours worked for the biweekly work study student payroll for the academic department.
• To maintain electronic and/or paper records for the academic department.
• To answer in-person, telephone or email inquiries for the academic department and respond appropriately.
• To convey information to students regarding course offerings, courses of study and academic policies and services.
• To schedule faculty advising appointments for students, as well as other events for the academic department chair and faculty.
• To maintain and requisition department supplies utilizing the college's enterprise software system in compliance with college and state purchasing protocols.
• To perform routine maintenance of office machinery and equipment.
• To do related work as required.

Education
Such as may have been gained through: graduation from a senior high school supplemented with courses in computer information systems.
Experience
Such as may have been gained through: employment in performing general office tasks of a complex nature in an academic setting, including the use of enterprise software systems with common business applications, word processing, spreadsheets, and other contemporary office software.
Or Combination of Education and Experience
Any combination of education and experience that shall be substantially equivalent to the above education and experience.
Additional Required Qualifications
Knowledges Skills and Capacities
The ability to integrate information from one type of application package to another; the ability to effectively communicate information to all interested parties within a higher education setting; skills in organizing and multi-tasking; strong written and verbal communication skills; a familiarity with spreadsheets, databases, word processing and other computer software; the ability to effectively prioritize work and consistently meet deadlines; the ability to establish and maintain effective working relationships with superiors, the college/university departments, and other state and private agencies and organizations and employees; a high level of interpersonal skills to handle sensitive situations and confidential information; a working knowledge of a higher education system; the ability to generate accurate and concise informational and statistical reports; and related capacities and abilities.
Preferred Qualifications

• Bachelor's Degree.
• Multilingual.

Position Details
FLSA
Non-Exempt
Full Time / Part Time
Full-time
Work Schedule
35 Hours per week
Monday through Friday
8:30AM - 4:30PM
Academic or Calendar Year
Calendar
Benefits
Full-time employees enjoy an array of benefits including:

• Health and Wellness - Medical, Dental & Vision
• Wellness Incentives and Rewards
• Paid time Off - Vacation, Sick & Holiday
• Retirement Benefits
• Disability and Insurance Benefits
• Education Benefits - Tuition waivers for RIC, CCRI & URI

For a complete listing, visit Employee Benefits.
Reports To (Title)
Director of Health Services
Position Status
Permanent - C
End of Restricted or Limited Position
Civil Service List
No
Union Code
classified
Salary Grade
315CA
Minimum Salary for Grade
$48,771
Maximum Salary for Grade
$53,059
Added Salary for This Position
Collective Bargaining Unit
Council 94 Local 2879
Posting Information
Number of Positions Available
1
Anticipated Start Date
08/04/2026
Application Open Date
Application Close Date
08/14/2026
Special Instructions

• Candidates selected for further consideration may be required to complete a practical exercise. The exercise is a candidate screening tool which is typically used to access computer software skills specific to the job. Examples include but are not limited to Microsoft Word (mail merge, formatting, etc.), Microsoft Excel (charts, tables, formulas, etc.), and typing.
• Upon hire, candidate may be required to arrange for an official transcript of highest degree earned to be mailed/transmitted directly from the institution to RIC.
• Please be advised that the college is unable to provide visa sponsorship for this position. Candidates must have authorization to work in the US without the need for employer sponsorship.

EEO Statement
As an Affirmative Action/Equal Opportunity institution which values and is committed to expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.