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Social Services Worker information

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$34.5K

$76.3K

$117K

How much do social services worker jobs pay per year?

As of Aug 6, 2026, the average yearly pay for social services worker in the United States is $76,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $91,500.00 per year, depending on experience, location, and employer.

What is the difference between Social Services Worker vs Case Manager?

AspectSocial Services WorkerCase Manager
CredentialsTypically requires a bachelor's degree in social work or related fieldOften requires a bachelor's degree; certifications like CCM can be beneficial
Work EnvironmentCommunity agencies, hospitals, schools, government programsHealthcare facilities, social service agencies, community organizations
Employer & IndustryNonprofits, government agencies, healthcare providersHealthcare, social services, insurance companies
Primary FocusProviding support, counseling, and resource linkage to clientsCoordinating services, managing cases, ensuring client progress

While both roles involve supporting clients and require similar educational backgrounds, Social Services Workers focus more on direct client support and counseling, whereas Case Managers primarily coordinate services and manage client cases to ensure effective outcomes.

What are examples of social services worker jobs?

Social services workers hold a variety of roles including case managers, child and family social workers, mental health counselors, and community outreach coordinators. They often work in settings such as government agencies, non-profit organizations, hospitals, and schools, providing support, advocacy, and resource connection to clients in need. These positions typically require strong communication skills and relevant certifications or degrees in social work or related fields.

What are the key skills and qualifications needed to thrive as a social services worker?

To thrive as a Social Services Worker, you need a background in social work or a related field, supported by a relevant degree or diploma and, in some cases, professional certification. Familiarity with case management systems, client documentation tools, and knowledge of community resources is typically required. Strong interpersonal skills, cultural sensitivity, and effective communication help build trust and advocate for clients in diverse situations. These skills and qualifications ensure effective support for individuals and families, fostering positive outcomes and community well-being.

What is a social services worker?

Social Services Workers are professionals who support individuals and families in overcoming personal and social challenges. They connect people with resources such as counseling, housing, healthcare, and financial assistance. Their work often involves assessing clients' needs, developing care plans, and advocating for their well-being. Social Services Workers may work in various settings, including community agencies, hospitals, schools, and government organizations.

What are some typical challenges faced by social services workers, and how can they effectively manage them?

Social Services Workers often encounter emotionally demanding situations, such as working with vulnerable populations experiencing crisis or trauma. Managing high caseloads and navigating complex social systems can also be challenging. To cope effectively, many professionals rely on strong organizational skills, regular supervision, and peer support, as well as ongoing self-care practices. Agencies often provide training and resources to help workers build resilience and maintain a healthy work-life balance.
More about Social Services Worker jobs
What cities are hiring for Social Services Worker jobs? Cities with the most Social Services Worker job openings:
Who are the top companies hiring for Social Services Worker jobs? The top employers for Social Services Worker jobs are:
What states have the most Social Services Worker jobs? States with the most job openings for Social Services Worker jobs include:
What job categories do people searching Social Services Worker jobs look for? The top searched job categories for Social Services Worker jobs are:
What are popular job titles related to Social Services Worker jobs? For Social Services Worker jobs, the most frequently searched job titles are:
Social Services Worker jobs near you
Infographic showing various Social Services Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $76,266 per year, or $36.7 per hour.

Social Services Worker & Receptionist

The Salvation Army USA Southern Territory

Tallahassee, FL • On-site

$12.50 - $13.50/hr

Full-time

Re-posted 26 days ago

Salvation Army rating

6.1

Company rating: 6.1 out of 10

Based on 360 frontline employees who took The Breakroom Quiz

567th of 767 rated non-profit organizations

Job description

The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for Social Service Worker/Receptionist for the Tallahassee Corps located in Tallahassee, Florida. This is a full-time position (40 hours per week).
Job Summary
Provides social service assistance to eligible clients in the following areas: food, lodging, clothing, furniture, and financial assistance; interviews clients to determine need and eligibility to receive services; prepares accurate and complete client records; refers clients to community agencies and maintains effective working relationships with the same; ensures compliance with program policies and procedures. Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.
  • Greets and interviews clients requesting assistance to determine client's eligibility for assistance based on program guidelines and restrictions; records clients' disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills etc.
  • Prepares, completes, and processes food, clothing, and furniture vouchers for eligible clients; directs clients to Lodge kitchen, Thrift Store or Distribution Center for assistance.
  • Provides clients with food from pantry; receives and stocks items donated for the pantry; maintains an itemized account of pantry disbursements and inventory.
  • Gives list with addresses for lodging availability.
  • Assists in the processing of rent and utility financial assistance for eligible clients by making appropriate copies of documents and assisting clients with completing application forms.
  • Serves as liaison to other agencies in order to obtain/coordinate assistance on client's behalf; builds and maintains professional working relationships with community agencies.
  • Prepares and files client records in a timely manner ensuring all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
  • Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
  • Answers telephone in a courteous and tactful manner; assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services; assists public in locating missing persons.
  • Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
  • Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
  • Records and updates statistical information; ensures the accuracy and completeness of the same.
  • Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
  • Receives, responds to, and assists people requesting social service assistance; assists in registering clients; maintains supply of maps and phone numbers for social services; locates appropriate personnel to assist visitors.
  • Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in.
  • Connects employees desiring to make long-distance and/or overseas phone calls; connects and logs personal calls to be placed on credit card or home for employees and place the same calls on a list.
  • Adds/deletes names and extensions to the phone list to ensure the list remains up to date on a daily basis; proof reads telephone lists for mistakes before list is printed.
  • Sorts and distributes mail; ensures all mail reaches appropriate destination; assists with preparing bulk-mail.
  • Receives and prepares receipts for donations, packages, airline tickets, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and/or E-mail.
  • Types and files routine correspondence, documents, lists, reports, etc.
  • May assist with a specific program such as senior citizens or food programs; plans and coordinates program arrangements; sets-up program meeting area; ensures clients of program are served effectively.
  • Performs related work for special and seasonal projects.
  • Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for chapel.
  • Validates parking tickets for visitors, persons attending meetings, etc.
  • Records appropriate message for answering machine to be used on holidays.
  • Types various routine documents such as bulletins, announcements, cards, etc.
  • Proof-reads correspondence for errors and proper grammar.
  • Photocopies, collates, and staples documents.
  • May perform routine clerical work as needed to assist secretaries.
  • Maintains the neatness and attractiveness of the reception area.
  • Stocks daily bread shelves after screening assessments are complete with clients.
  • Set appointments for case manager.

Knowledge, Skills, and Abilities
  • Knowledge of social service practices and principles.
  • Ability to interview clients in order to evaluate and serve their needs.
  • Ability to determine client eligibility for program assistance based on specific program guidelines and restrictions.
  • Ability to build and maintain effective working relationships with the public and community agencies.
  • Ability to prepare accurate and complete client records, reports, and statistics.
  • Ability to meet attendance requirements.
  • Ability to read, write, and communicate the English language.
  • Ability to perform mathematical calculations.
  • Ability to type and keypunch information into a computer.
  • Ability to sort and file documents alphabetically and numerically.
  • Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine.

Materials & Equipment Used
Typewriter Computer Photocopy Machine
Telephone Switchboard General Office Equipment
Education and Experience
High school diploma or G.E.D., and two years of experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Physical Requirements and Working Condition
  • Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
  • Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
  • Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Additional Information
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
To apply, please select the "Apply Now" icon at the bottom of this posting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled

What Salvation Army employees say

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Benefits

Hours and flexibility

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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