Location: Snowmass Club Snowmass Village, CO
⏳ Status: Full-Time Non-Exempt
Reports to: Spa & Fitness Director, Assistant Spa & Fitness Director
Supervises: Spa & Fitness Front Desk Agents
Are you service-minded, organized, and passionate about wellness and member experience? Snowmass Club is seeking a Spa & Fitness Supervisor to help lead our front desk team, support daily operations, and ensure our Spa & Fitness facilities feel welcoming, seamless, and elevated for every member and guest.
What Guides Us
OUR MISSION
Inspire lasting memories and meaningful connections with all the comforts of home
OUR VISION
To be the Club of choice for work & play
OUR VALUES - Y.E.S.
You Elevate Service - Every interaction is an opportunity to enhance the experience
We Are One Team - Support, empower, and collaborate across departments
Be A Host - Anticipate needs, communicate authentically, and care deeply
Embrace the Adventure - Stay curious, adaptable, and engaged
Family Culture - Create positive, inclusive experiences for members and staff
What You'll Do
Leadership
Promote a positive, professional, and welcoming culture within the Spa & Fitness team
Keep member-facing employees informed of Club events, updates, and initiatives
Support and guide front desk staff to ensure consistent service standards
Member Experience & Service
Greet members and guests warmly and professionally upon arrival
Register and admit members to Spa & Fitness facilities
Schedule spa appointments, manage confirmations, and follow up to ensure a seamless experience
Respond to member inquiries and concerns; escalate sensitive matters to leadership as appropriate
Maintain a thorough understanding of memberships, policies, and department offerings
Promote private lessons, massage, and spa services
Operations & Administration
Act as cashier and guest service representative
Answer phone, email, and in-person inquiries with professionalism and care
Maintain a clean, organized, and well-stocked front desk and public areas
Record and manage member information for seminars, programs, and presentations
Assist with the development and enhancement of Spa & Fitness services
Availability & Scheduling
Work weekends and holidays as required
Complete at least one opening and one closing shift weekly
Additional Responsibilities
Assist with special events and cross-departmental support when needed
Attend all required trainings and staff meetings
Complete assigned projects and other duties as directed by Spa & Fitness leadership
Qualifications
Education & Experience
High School Diploma or GED required
Customer service experience required
Licenses & Certifications
CPR, AED, and First Aid certification preferred or obtained within 90 days
Locker rooms are gender-specific
Physical Demands & Work Environment
Continuous standing and walking
Frequent lifting, bending, climbing, stooping, and repetitive motions
Ability to lift, push, or pull up to 50 lbs
Work in a warm, humid fitness environment
Why You'll Love It Here
Full-Time Benefits
Health, Dental, Vision & Life Insurance
Paid Time Off & Sick Pay
Perks for All Employees
Potential Housing
401(k)
60% Discount on RFTA Bus Passes
Restaurant Discounts
Retail Discounts
Free On-Site Parking
Complimentary Employee Meals
⛳ Free Golf, Tennis & Gym Access
Employee Wellness Programs