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Sms Jobs (NOW HIRING)

As the SMS Lead, you will own and operate the company's Safety Management System - the program backbone that governs how safety objectives are set, how safety performance is measured, how incidents ...

As the SMS Lead, you will own and operate the company's Safety Management System - the program backbone that governs how safety objectives are set, how safety performance is measured, how incidents ...

The Manager, Email and SMS is responsible for the end to end execution, programming, and optimization of Tanger's email and SMS channels. This role owns the ongoing management of email and SMS ...

AIRPORT SMS MANAGER

Conway, SC

$59.83K - $89.75K/yr

The SMS Manager reports directly to the Director of Operations and Airfields. This position requires flexibility due to the unknown nature of safety events and seasonal fluctuation of MYR's flight ...

AIRPORT SMS MANAGER

Conway, SC · On-site

$59.83K - $89.75K/yr

The SMS Manager reports directly to the Director of Operations and Airfields. This position requires flexibility due to the unknown nature of safety events and seasonal fluctuation of MYR's flight ...

AIRPORT SMS MANAGER

Conway, SC

$59.83K - $89.75K/yr

The SMS Manager reports directly to the Director of Operations and Airfields. This position requires flexibility due to the unknown nature of safety events and seasonal fluctuation of MYR's flight ...

Manager, Email & SMS

Minneapolis, MN · On-site

$100K - $120K/yr

MANAGER, EMAIL & SMS HYBRID | ONSITE AT JOSTENS' MINNEAPOLIS HEADQUARTERS 3 DAYS/WEEK ABOUT YOU: You are a data-driven digital marketer who thrives on building high-performing customer communication ...

The Role Email and SMS are critical drivers of our direct business. This role leads the execution and performance of both channels (D2B and D2C). You will manage 2 specialists while also working ...

SMS Marketing SpecialistLocation: Midvale, UT 84047About Mophie Mophie is a leading innovator in mobile power solutions, dedicated to providing high-quality, reliable products that keep consumers ...

Manager, Email & SMS

Minneapolis, MN · Hybrid

$100K - $120K/yr

SMS HYBRID | ONSITE AT JOSTENS' MINNEAPOLIS HEADQUARTERS 3 DAYS/WEEK ABOUT YOU: You are a data-driven digital marketer who thrives on building high-performing customer communication programs. As ...

Position Summary The Email & SMS Marketing Specialist is a data-driven individual who owns the execution and optimization of our lifecycle marketing programs through the Listrak platform. This role ...

$144K - $180K/yr

The Safety & Quality Management System (SMS & QMS) Lead ensures both that AeroVect's effectively identifies, assesses, and mitigates the unique risks of operating our Autonomous Ground Support ...

540 - SMS Manager

Brownsville, TX

$14.50 - $17.75/hr

540 - SMS Manager Apply now Job no: 492668 Work type: Full Time Location: Brownsville Categories: Clerical Title: 540 - SMS Manager Organization: Aiport: Security Department: Airport Security ...

Email and SMS are at the center of that effort. The Opportunity mophie's owned channel program is being rebuilt from scratch, and this Sr. Manager is the operator who runs it. Email and SMS are two ...

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Sms information

What are the key skills and qualifications needed to thrive as an SMS Marketing Specialist, and why are they important?

To thrive as an SMS Marketing Specialist, you need expertise in digital marketing, copywriting, and data analysis, often supported by a degree in marketing or communications. Familiarity with SMS marketing platforms (like Twilio or EZ Texting), list segmentation tools, and compliance regulations such as TCPA is essential. Strong attention to detail, creativity, and effective communication skills help craft compelling messages and engage target audiences. These skills ensure effective campaign execution, compliance, and high engagement rates, driving business growth through mobile marketing.

What are some typical challenges SMS (Short Message Service) specialists face when managing large-scale messaging campaigns?

SMS specialists often encounter challenges such as ensuring message deliverability across different carriers, adhering to compliance regulations (like opt-in/opt-out requirements), and managing high message volumes without delays. Additionally, maintaining accurate recipient databases and handling carrier restrictions can be complex. Collaboration with marketing, IT, and customer support teams is crucial to create effective, targeted campaigns while minimizing spam complaints and technical issues.

What are SMS jobs?

SMS jobs typically refer to roles that involve managing, coordinating, or executing SMS (Short Message Service) campaigns for businesses or organizations. This can include creating and sending marketing messages, handling customer communication, and analyzing campaign performance. People in SMS jobs may work in digital marketing, customer support, or IT departments, where they use SMS platforms to reach large audiences quickly and effectively. Strong communication skills and familiarity with SMS marketing tools are often required for these positions.

What is the difference between Sms vs Customer Service Representative?

AspectSmsCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with messaging platformsHigh school diploma; communication skills; sometimes additional customer service training
Work EnvironmentRemote or office-based; primarily digital communicationOffice or call center; face-to-face or phone interactions
Industry UsageMarketing, support, sales via messaging appsCustomer support, sales, client relations
Common Search/ComparisonSms vs Customer Service Representative

Sms specialists focus on managing and executing messaging campaigns, often working remotely and using digital platforms. Customer Service Representatives handle direct customer interactions through calls or in-person, providing support and resolving issues. While both roles involve communication skills, Sms roles are more tech-driven and messaging-oriented, whereas Customer Service Representatives focus on personal customer engagement.

What cities are hiring for Sms jobs? Cities with the most Sms job openings:
What states have the most Sms jobs? States with the most job openings for Sms jobs include:
Infographic showing various Sms job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 14% Part Time, 6% Contract, and 1% Nights. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.
SMS Lead

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Job description

Job Summary

May Mobility is building the future of safe, reliable autonomous transportation. As the SMS Lead, you will own and operate the company's Safety Management System - the program backbone that governs how safety objectives are set, how safety performance is measured, how incidents are tracked and learned from, and how a safety culture is sustained across the organization. This is a dedicated SMS program role: hazard identification and risk assessment are owned by our Risk Management Lead, and safety case development sits with our Safety Case Lead. Your mandate is to make the SMS itself work - as a living, auditable, regulation-aligned system that ties those functions together.

You will anchor the SMS in ICAO Doc 9859's four-pillar structure and ensure obligations flowing from UN ECE R157 and UL 4600 are reflected in our program-level documentation and governance. If you are energized by building and running rigorous safety programs - not just writing documents but making them real - this role is for you.

Essential Responsibilities

SMS Program Ownership

  • Own the end-to-end lifecycle of the May Mobility Safety Management System, including the Safety Policy (MM-SMS-POL-001) and all subordinate SMS procedures, work instructions, forms, and records.
  • Maintain alignment of the SMS structure with the ICAO Doc 9859 four-pillar framework (Safety Policy & Objectives, Safety Risk Management, Safety Assurance, Safety Promotion) and map regulatory obligations from UN ECE R157 and UL 4600 into the SMS document hierarchy.
  • Own the SMS document control process: version management, review cycles, approval workflows, and controlled distribution.
  • Drive annual SMS reviews and gap analyses; track open findings and corrective actions through to closure.

Safety Performance Monitoring & Measurement

  • Establish and maintain the company's Safety Performance Monitoring & Measurement (SPMM) program, including definition of safety performance indicators (SPIs) and safety performance targets (SPTs) across lagging and leading dimensions.
  • Collect, analyze, and report safety performance data on a recurring cadence; surface trends, anomalies, and systemic issues to safety leadership.
  • Maintain the Safety Review Board (SRB) reporting package; produce executive-level safety dashboards and periodic safety reports.
  • Interface with the Risk Management Lead and Safety Case Lead to ensure SMS performance data informs risk register updates and safety case evidence.

Incident Reporting & Investigation Coordination

  • Track the company's safety occurrence reporting and investigation coordination process; ensure incidents, near-misses, and hazard reports are captured, triaged, and routed to the appropriate functional owner.
  • Maintain the occurrence database and ensure investigation closure records are complete and traceable within the SMS.
  • Coordinate lessons-learned and after-action review processes; ensure outputs are fed back into SMS procedures and training materials.
  • Serve as the SMS point of contact for regulatory occurrence reporting obligations (NHTSA voluntary reporting, state-level AV incident reporting).

SMS Audits & Compliance

  • Plan and coordinate internal SMS audits; manage findings, corrective/preventive actions (CAPAs), and closure verification.
  • Maintain audit readiness across all SMS documentation; serve as the primary contact for third-party or regulatory SMS assessments.
  • Track evolving regulatory requirements (UN ECE WP.29, NHTSA AV guidance, state AV frameworks) and assess their impact on the SMS program; initiate updates as required.

Safety Promotion & Culture

  • Champion a non-punitive, just safety culture across engineering, operations, and fleet management teams.
  • Design and deliver SMS training programs for new hire onboarding, role-specific SMS competency, and recurrent safety awareness.
  • Maintain the safety communication plan; manage internal safety bulletins, lessons-learned dissemination, and safety awareness campaigns.

Cross-Functional Integration

  • Partner with the Risk Management Lead and Safety Case Lead to ensure the SMS program provides the governance structure that supports their respective outputs.
  • Embed SMS requirements and reporting checkpoints into program milestone gates in coordination with Systems Engineering, Operations, and Program Management.
  • Interface with the Director/VP of Safety on SMS maturity roadmap, resource needs, and organizational safety strategy.

Skills and Abilities

Success in this role typically requires the following competencies:

  • Deep working knowledge of safety management system frameworks: ICAO Doc 9859 (primary), UN ECE R157, UL 4600, and/or MIL-STD-882.
  • Demonstrated experience building or operating SMS program infrastructure: document control, SPMM, occurrence reporting, audit management, and safety promotion.
  • Sufficient fluency in automotive and AV safety standards (ISO 26262, ISO 21448, ISO 8800) to integrate SMS obligations with engineering safety activities - without needing to own those activities.
  • Strong analytical skills: able to define meaningful SPIs, identify performance trends, and communicate data-driven safety insights.
  • Excellent written and verbal communication; proven ability to produce executive-level safety reports and regulatory submissions.
  • Demonstrated ability to influence without authority and drive cross-functional alignment on program governance and compliance.
  • Experience managing regulatory interactions (NHTSA, FMCSA, state AV regulators, or equivalent) is a strong plus.

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required Qualifications:

  • Bachelor's degree in Systems Engineering, Aerospace Engineering, Industrial Engineering, or a closely related technical field.
  • 5+ years of experience in safety management, safety program management, or safety engineering in a regulated or safety-critical industry.
  • 3+ years of direct, hands-on experience owning or significantly contributing to a formal Safety Management System (SMS) program - aerospace, rail, automotive, or AV domains strongly preferred.
  • Demonstrated experience with SMS documentation, SPMM program design, occurrence reporting systems, and internal audit coordination.
  • Familiarity with UN ECE R157 / WP.29 AV regulatory framework and ICAO Doc 9859 SMS structure.

Desirable Qualifications:

  • Master's degree in a relevant engineering or safety discipline.
  • SMS Lead or Safety Management System certification (e.g., ISASI, IATA SMS, SMS Pro, or equivalent).
  • Experience in the autonomous vehicle, ADAS, advanced aviation, or robotics domain.
  • Familiarity with UL 4600 SMS and safety assurance requirements for AV systems.
  • Experience interfacing with NHTSA, state DMVs, or other AV regulatory bodies on safety program submissions.
  • Software Development Knowledge & Practical Application: has run their own analyses of safety performance data (SPIs, SPTs, occurrence trends, audit findings) within the last 24 months using Power BI, Excel, SQL, or AI / automation tools, and interprets engineering safety artifacts produced by the Risk Management and Safety Case Leads without depending on a data analyst.

Physical Requirements

  • Standard office working conditions which includes but not limited to:
    • Prolonged sitting
    • Prolonged standing
    • Prolonged computer use
Travel Required?  Minimal 0-10%

Benefits and Perks

  • Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. 
  • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
  • Rich retirement benefits, including an immediately vested employer safe harbor match.
  • Generous paid parental leave as well as a phased return to work. 
  • Flexible vacation policy in addition to paid company holidays.
  • Total Wellness Program providing numerous resources for overall wellbeing   
Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we're committed to building a diverse, inclusive, and authentic workforce, so if you're excited about this role but your previous experience doesn't align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer.  All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.   Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.  Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.