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Smb Customer Success Manager Jobs in Riverside, CA

Steg.AI

Technical Customer Success Manager

Irvine, CA · On-site

$90 - $140/hr

# Technical Customer Success ManagerIrvine, CA**Full Time -- In Office -- Irvine, CA**## Steg.AI is looking for a highly motivated Technical Customer Success Manager to support customers who require ...

Mesa Canada, Inc.

Director, Customer Success

Anaheim, CA · On-site

$180 - $227.50/hr

Parsec Automation, LLC is a global leader in manufacturing operations management software ... About the Role The Director of Customer Success will own and drive global revenue retention and ...

EKN Engineering

Customer Success Specialist

Irvine, CA · On-site

Customer Success Specialist At EKN Engineering, we solve challenging problems with innovative ... You'll help new customers get up and running on our Utility Management software over.vu, then stay ...

Ingrammicro

Platform Success Manager

Irvine, CA

Drive adoption and effective utilization of Xvantage, CRM, IDA, Zendesk, and other platform ... Success in this role is measured through: * Platform adoption, active utilization and growth rates.

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$55K - $62K/yr

We are currently seeking dynamic Customer Success Associates to join our growing teams across the ... CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate ...

Wolters Kluwer N.V.

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer N.V.

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Irvine, CA

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

Wolters Kluwer

Customer Success Associate

Irvine, CA · On-site

$41K - $68K/yr

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring ...

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Showing results 21-40

All JobsSmb Customer Success JobsSmb Customer Success Manager JobsSmb Customer Success Manager Jobs in Riverside, CA

Smb Customer Success Manager information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do smb customer success manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for smb customer success manager in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What is an SMB Customer Success Manager?

An SMB Customer Success Manager is a professional who helps small and medium-sized business (SMB) clients achieve their goals with a company's products or services. Their main responsibilities include onboarding new customers, providing ongoing support, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction and retention. They act as the primary point of contact for their clients, proactively addressing any issues and helping clients derive maximum value from the solution. By building strong relationships, they contribute to client loyalty and long-term business growth.

What are the key skills and qualifications needed to thrive as an SMB Customer Success Manager?

To thrive as an SMB Customer Success Manager, you need strong relationship management, problem-solving abilities, and a deep understanding of customer lifecycle management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, and customer engagement tools, is typically required. Excellent communication, empathy, and proactive organizational skills help build trust and foster long-term client relationships. These competencies are vital to drive customer satisfaction, retention, and growth within the fast-paced SMB segment.

What are the most common challenges faced by SMB Customer Success Managers when supporting a diverse client portfolio?

SMB Customer Success Managers often manage a large number of small and medium-sized business clients, each with unique needs, priorities, and varying levels of technical expertise. This diversity can make it challenging to deliver personalized support and ensure consistent customer satisfaction. Balancing proactive engagement with efficient time management is key, as is quickly adapting strategies to address the evolving goals of each client. Building scalable processes and leveraging automation tools can help address these challenges while still maintaining strong client relationships.

What is the difference between Smb Customer Success Manager vs Account Executive?

AspectSmb Customer Success ManagerAccount Executive
Primary FocusCustomer retention, onboarding, and satisfactionGenerating new sales and closing deals
Work EnvironmentOngoing customer relationship managementSales meetings and prospecting
Required SkillsCustomer service, communication, product knowledgeSales techniques, negotiation, persuasion
Industry UsageTech, SaaS, service providersTech, SaaS, software sales

The main difference is that Smb Customer Success Managers focus on maintaining and growing existing customer relationships, ensuring satisfaction and retention. In contrast, Account Executives primarily work on acquiring new clients and closing sales. Both roles are essential in the sales cycle but serve different stages of the customer journey.

What are popular job titles related to Smb Customer Success Manager jobs in Riverside, CA?

For Smb Customer Success Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Smb Customer Success Manager jobs in Riverside, CA look for?

The top searched job categories for Smb Customer Success Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Smb Customer Success Manager jobs?

Cities near Riverside, CA with the most Smb Customer Success Manager job openings:

Smb Customer Success Manager jobs near you

Customer Success Manager - Southern California Region

Arable

San Bernardino, CA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Location Requirement
Candidates must be based in or near Riverside County or the San Bernardino/Victorville corridor and able to travel regularly throughout the Southern California territory, including Riverside, San Bernardino, and San Diego counties. Travel is required for customer visits, installations, training, troubleshooting, and field support, with periodic travel to Lodi.
Local familiarity with Southern California agriculture, irrigation practices, water-management challenges, and the region's diverse cropping systems is strongly preferred.
What We Are Looking For
Arable is seeking a Customer Success Manager to support growers and agricultural partners throughout Southern California.
This role is responsible for the overall customer experience-from initial implementation and field installation through training, ongoing support, product adoption, and long-term relationship management. You will work closely with customers to understand their operations, help them get meaningful value from Arable's technology, and ensure they have a knowledgeable and responsive partner throughout the relationship.
The ideal candidate combines practical agricultural knowledge, customer success experience, technical aptitude, and strong relationship-building skills. You should be comfortable working in the field, discussing irrigation and crop-management practices, and communicating confidently with growers, farm managers, consultants, and project partners.
What We Do
At Arable, our mission is to connect the world's farms to optimize the global food system.
As agriculture faces the dual challenge of feeding a growing population while conserving natural resources, we provide the data and insights that help farmers use water more efficiently and make better-informed crop-management decisions.
By digitizing the analog world, we empower producers to improve productivity, protect water resources, and strengthen resilience across their operations.
Examples of Our Work
  • Helping growers improve irrigation decisions through field-level data and insights.
  • Supporting agricultural and technology partners in meeting sustainability and climate-resilience goals.
  • Providing customers with information that improves operational decision-making, reduces resource waste, and supports crop performance.
Your Role
As a Customer Success Manager, you will be a key member of Arable's Customer Success team and a primary point of contact for growers and project partners throughout the region.
You will manage the customer relationship across the full lifecycle, including implementation, onboarding, training, field support, ongoing adoption, and issue resolution. You will also help customers interpret Arable's data and understand how it can support better irrigation, crop-management, and operational decisions.
Many of the projects you support may involve multiple stakeholders, including growers, farm managers, consultants, irrigation specialists, commercial partners, and other organizations. You will need to build credibility across these groups, communicate clearly, and serve as a dependable resource who can help move projects forward.
This is a hands-on, field-oriented role that combines customer success, agricultural expertise, technical support, and relationship management.
What You'll Do:
  • Manage the customer experience from implementation and onboarding through ongoing adoption, support, and renewal.
  • Build strong, trusted relationships with growers, farm managers, agricultural partners, and other project stakeholders.
  • Coordinate and support the installation, setup, monitoring, and maintenance of Arable field devices.
  • Serve as a knowledgeable resource on regional agriculture, irrigation practices, and water-use efficiency.
  • Understand each customer's goals, challenges, and operating environment, and tailor support accordingly.
  • Conduct regular customer check-ins, field visits, project reviews, and training sessions.
  • Identify and resolve customer concerns, coordinating with internal teams when additional technical or product support is required.
  • Drive customer adoption, satisfaction, retention, and long-term value.
  • Gather customer feedback and share field insights with Arable's Product, Agronomy, Engineering, Commercial, and Customer Success teams.
  • Help identify opportunities to expand Arable's value within existing customer relationships and projects.
  • Maintain accurate records of customer activities, project progress, risks, and follow-up actions.
  • Travel regularly throughout the Southern California territory, with periodic overnight travel to Lodi and occasional travel to other Arable locations.

You're a Great Fit If You Have:
  • Experience in customer success, account management, agricultural consulting, farm operations, irrigation management, agtech, or a related customer-facing role.
  • Strong familiarity with agriculture and the ability to communicate knowledgeably about irrigation and crop-management practices.
  • The ability to build credibility and trusted relationships with growers.
  • Strong communication, training, problem-solving, and organizational skills.
  • The ability to manage multiple customers, projects, stakeholders, and priorities..
  • A hands-on working style and comfort spending time in agricultural field environments.
  • Willingness to travel frequently throughout the region, approximately 25-40%, with occasional overnight travel.
  • Comfort safely accessing irrigation equipment or working at moderate heights when required, following all safety procedures.
  • A bachelor's degree in agronomy, agriculture, crop science, irrigation, agricultural engineering, business, or a related field-or equivalent practical experience.
  • A genuine interest in helping customers succeed and advancing more efficient, sustainable agricultural practices.

What We Offer
Join a passionate, mission-driven team working at the intersection of agriculture, climate, water, and technology.
  • Competitive base salary with performance incentives
  • Excellent health, dental, and vision coverage
  • 401(k) with company match
  • Flexible paid time off and company holidays
  • Career-development and professional-growth opportunities
  • The opportunity to work directly with growers and leading agricultural partners
  • A chance to make a meaningful impact on the sustainability, water efficiency, and productivity of agriculture
Equal Opportunity at Arable
We are proud to be an equal opportunity employer. Arable welcomes team members from all backgrounds and celebrates diversity in all its forms.
We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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