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Single Point Jobs (NOW HIRING)

Omni Inclusive

Service Desk Support III

Questa, NM · On-site

The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and/or incidents. The Agent manages requests via service desk software that tracks ...

InterSources Inc

Pharma Product Owner

Cambridge, MA · On-site

... • Single point of contact for functional specifications during the implementation phase. • Responsible for sizing the estimates and define high-level implementation plans. Qualifications

Think Tank, Inc.

Program Manager

Silver Spring, MD

*Position is Subject to Contract Award JOB SUMMARY Single point of accountability for the entire 5-year BPA across all three program offices. Owns cost, schedule, quality, and the federal client ...

Mindlance

Technical Support Specialist 3

Birmingham, AL · On-site

Responsibilities : • Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the ...

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How much do single point jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for single point in the United States is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is a single point?

A 'Single Point' role refers to a person or position designated as the primary contact or responsible party for a specific process, task, or area within an organization. This individual acts as the main communicator and decision-maker for that domain, ensuring accountability and clarity. The Single Point of Contact (SPOC) streamlines communication, reduces confusion, and helps resolve issues efficiently by centralizing information and authority. Such roles are common in customer service, project management, and IT support environments.

What does a single point of contact (SPOC) do?

As a Single Point of Contact (SPOC), you act as the main liaison between clients and various internal departments, ensuring that information flows seamlessly and efficiently. This role requires you to consolidate client requests, communicate them clearly to relevant teams, and follow up to ensure timely resolution. You'll often coordinate meetings, manage expectations, and provide status updates, which helps prevent miscommunication and streamlines the customer experience. Building strong relationships with both clients and colleagues is key to successfully navigating this collaborative environment.

What skills and qualifications are needed to thrive as a single point of contact (SPOC)?

To thrive as a Single Point of Contact (SPOC), you need strong organizational skills, a solid understanding of business processes, and relevant experience in customer service or account management. Familiarity with CRM software, helpdesk ticketing systems, and workflow management tools is typically required. Excellent communication, problem-solving abilities, and the capacity to manage multiple priorities help someone excel in this role. These skills ensure efficient coordination, clear communication, and effective issue resolution between clients and internal teams.

What is the difference between Single Point vs Network Technician?

AspectSingle PointNetwork Technician
Required CredentialsTypically certifications like CompTIA A+ or Network+Similar certifications, often including Cisco CCNA or CompTIA Network+
Work EnvironmentOffice, data centers, or client sites focusing on single systemsOffice and technical environments focusing on network infrastructure
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, IT service providers, corporate networks
Common Search & ComparisonOften compared for technical support rolesCompared for network troubleshooting and infrastructure setup

The main difference between a Single Point and a Network Technician lies in their focus areas. Single Point roles typically concentrate on specific systems or applications, while Network Technicians handle broader network infrastructure. Both roles require similar certifications and work in related environments, but their responsibilities differ based on scope and specialization.

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Single Point jobs near you
Infographic showing various Single Point job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $41,261 per year, or $19.8 per hour.

Loan Default Single Point of Contact - Bilingual Spanish/English Required

Knoxville, TN

ORNL Federal Credit Union
Commercial Banking • 201 - 500 employees
Learn more about ORNL Federal Credit Unionexternal

Full-time

Re-posted 7 days ago

Job description

The Loan Default Single Point of Contact - Bilingual is responsible for coordinating Loss Mitigation and Default activities including Foreclosure and Bankruptcy. This position will review the loss mitigation workout options for Default Members including Payment Deferrals, Modification, and Liquidation options. Additionally, this role will coordinate Foreclosure and Bankruptcy processes with attorneys and other departments within the Firm as necessary during the Loss Mitigation process and will ensure that actions are properly documented and recorded while maintaining and adhering to the Loss Mitigation timeline.
Essential Functions and Responsibilities:

  • Maintains an assigned portfolio of loans that are in a default or loss mitigation workout status up to and including Bankruptcy and Foreclosure to ensure that the loans are properly and timely processed. Ensures adherence to client, state, and federal requirements.
  • Properly documents the case management system with progress and/or current status of files. Pinpoints files that are not moving forward fast enough and accurately communicates what is needed in order to proceed. Enters and verifies that the correct data is in the case management system.
  • Handles incoming calls and outgoing calls from borrowers in default. Converses with members by phone and backs-up the mortgage servicing coordinators in the event of heavy call volume. Explains to members the status of their loss mitigation application and terms of their workout.
  • Accurately drafts all documents for attorney review, i.e. debt affidavits, payoffs, and reinstatement quotes.
  • Responsible for special projects and reporting required by clients. Calendars regular follow-up requests for outstanding items.
  • Orders and Reviews accounts that require a Broker Price Opinion (BPO) submission.
  • Maintains understanding of current and future updates related to Private and GSE guidelines.
  • Performs other duties as assigned.


Experience:

  • Minimum 3 years of mortgage and/or financial services experience. Required


Education:

  • Associates Degree in Business Administration, Finance, Accounting, or an equivalent combination of education and related experience. Required


Other Skills Required:

  • Maintain licensing with Nationwide Mortgage Licensing System (NMLS).
  • Bilingual. Must be able to read, write, and speak additional, position specific language fluently, and translate for members as needed.
  • Working knowledge of Default and Loss Mitigation law and terminology.
  • Excellent professional communication skills. Position requires interaction with all interoffice personnel, managers and attorneys, as well as the clients and outside vendors.
  • Proficient with MS Outlook, MS Excel and MS Word.
  • Well organized, effective time management, able to prioritize and allocate workload for optimum efficiency.
  • Strong verbal and written communication skills with attention to detail.
  • Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality.
  • Strong work and business ethics; Self-motivated and able to work independently and as a Team Player.
  • Effective problem solving skills.
  • Working knowledge of client systems including Black Knight/LPS.
  • Some local travel is required.

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