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Luxury Jewelry Client Service & Operations Associate

Brinker's Jewelers | Evansville, IN
Full-Time
$19.00/hour x 40 hours/week + Full Medical, Dental, Vision Benefits and Retirement

Brinker's Jewelers is seeking a full-time Luxury Jewelry Client Service & Operations Associate to join our Evansville team.

This is a highly interactive role for someone who enjoys helping clients, staying organized, managing details, and supporting the daily flow of a luxury jewelry showroom. The right person will be comfortable working with clients face-to-face, answering questions by phone and email, handling valuable merchandise, updating records accurately, and helping multiple teams stay informed and on schedule.

This position is ideal for someone who is service-minded, detail-oriented, dependable, and able to keep many moving pieces organized in a fast-paced retail environment.

What You'll Do

This role supports client service, jewelry and timepiece service intake, merchandise tracking, showroom presentation, customer communication, and daily operational follow-through.

Responsibilities include:

• Welcome and assist clients at the service counter, in person, by phone, and through email
• Enter client service requests accurately into the computer system, including customer information, item descriptions, condition notes, photos, requested work, due dates, and follow-up details
• Carefully document jewelry and timepieces as they are received, including visible condition, item characteristics, and any client concerns
• Communicate with clients regarding estimates, timelines, completed work, pick-ups, delays, and questions
• Assist clients with pick-up, payment, and final review of completed work
• Inspect completed jewelry and timepiece work for accuracy, quality, presentation, and readiness before client pick-up
• Maintain accurate notes and status updates in the tracking system
• Help manage due dates, client expectations, and daily workflow by keeping communication clear between sales associates, production leadership, jewelers, watchmakers, vendors, and management
• Run and review weekly open-job reports, verify timing when needed, and follow up with clients or team members appropriately
• Process transactions through the point-of-sale system
• Prepare outgoing items for vendors or manufacturers when outside service is needed, including proper packaging, documentation, and tracking
• Receive incoming shipments from vendors, manufacturers, or service partners and update records accordingly
• Maintain stock of commonly used service supplies and help identify when items need to be reordered
• Support showroom standards, including display recovery, glass cleaning, high-touch surface sanitation, replenishment, signage updates, packaging, and presentation
• Assist with customer pick-ups, new receipts, credit applications, and other customer-facing processes in the POS system
• Help with wrapping, packing, and presentation of customer purchases or completed items
• Clean and check customer jewelry when appropriate, based on training, item type, and gem identification
• Direct customer traffic by connecting clients with the appropriate sales or service professional
• Support appointment flow, customer communication, and service follow-up
• Stay current with assigned company, vendor, and product training
• Perform minor on-site services when trained and appropriate, such as watch sizing or battery replacement
• Assist with other showroom, customer service, inventory, or operational duties as assigned

Daily Responsibilities

On a typical day, this position may include:

• Greeting clients and assisting with service-related questions
• Entering new service requests into the system
• Photographing items before and after work is completed
• Updating notes, deadlines, and client communication records
• Responding to client inquiries by phone, email, text, or in person
• Reviewing completed items for quality and accuracy
• Contacting clients when items are ready for pick-up
• Processing incoming packages or returned items from vendors
• Helping maintain a clean, polished, and client-ready showroom environment

Weekly Responsibilities

Weekly responsibilities may include:

• Reviewing open-job reports and upcoming due dates
• Following up on outstanding client pick-ups
• Updating service records with completed work, recommendations, or next steps
• Helping prepare outgoing shipments with proper packaging and documentation
• Auditing item locations and scanning items to correct locations as needed
• Communicating with internal team members to help keep client work moving efficiently

What We're Looking For

The ideal candidate is organized, polished, friendly, accurate, and able to stay calm while juggling multiple priorities. This person should enjoy working with people, but also take pride in careful documentation, follow-through, and process consistency.

Qualified candidates should have:

• Outstanding customer service skills
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Professional phone, email, and internal messaging etiquette
• Ability to multitask in a fast-paced luxury retail environment
• Strong computer skills, including Microsoft Office, Outlook, Word, Excel, and the ability to learn new systems
• Comfortable typing and entering detailed customer and item information; 45+ WPM preferred
• Strong organizational and follow-up skills
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn
• Dependable attendance and punctuality
• Ability to handle valuable merchandise carefully and responsibly
• Prior jewelry, watch, luxury retail, customer service, POS, inventory, or administrative experience is helpful
• General knowledge of jewelry service, timepiece service, gemstones, or luxury retail is a plus
• High school diploma or equivalent required

Why Join Brinker's Jewelers?

Brinker's Jewelers is a well-established luxury jewelry company with a long-standing reputation for client service, fine jewelry, timepieces, custom work, and professional craftsmanship.

This role is a great fit for someone who wants to be part of a respected local business, work around beautiful merchandise, support meaningful client moments, and learn multiple parts of the jewelry business.

You will play an important part in helping clients feel cared for, keeping service work organized, supporting our showroom team, and ensuring that every item is handled with accuracy and professionalism.

Compensation

This position pays $19.00 per hour.

Schedule

This is a full-time, in-person position based at Brinker's Jewelers in Evansville, Indiana.

Retail availability is required, including Saturdays and occasional schedule adjustments based on business needs.