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Shoretel Jobs (NOW HIRING)

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

Experience with ESI or Shoretel VoIP phones is a plus * Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and ...

THE PLEX LLC

Club Specialist PT

San Jose, CA

$19.06 - $22.24/hr

... ShoreTel Education and Experience: · High school diploma or equivalent. · Up to one year's related experience required, customer service or office/admin role is preferred, especially in a ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

Experience with ESI or Shoretel VoIP phones is a plus * Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and ...

Lynden Door

Help Desk Support Technician

Lynden, WA

$20.75 - $28/hr

Provide basic support for corporate telephone systems (specifically Mitel/ShoreTel) * Provide basic ERP support for issues involving printers, application locks, and queue. * Assist with training for ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

Produce reports that show trends and suggest training needed. - Maintain the ShoreTel telephone system and perform all moves, adds, and changes to the databases. - Install and upgrade application ...

Assa Abloy Group

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

Experience with Brightmetrics, ShoreTel or any modern call handling software a plus. What we offer: * Competitive compensation and benefits package which includes multiple healthcare options, tuition ...

GOTO PLEX

Club Specialist PT

San Jose, CA · On-site

$19.06 - $22.24/hr

... ShoreTel Education and Experience: • High school diploma or equivalent. • Up to one year's related experience required, customer service or office/admin role is preferred, especially in a ...

Lynden Door, Inc

Help Desk Support Technician

Lynden, WA · On-site

$20.75 - $28/hr

Provide basic support for corporate telephone systems (specifically Mitel/ShoreTel) * Provide basic ERP support for issues involving printers, application locks, and queue. * Assist with training for ...

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Shoretel information

See salary details

$51.5K

$81.9K

$106.5K

How much do shoretel jobs pay per year?

As of Aug 12, 2026, the average yearly pay for shoretel in the United States is $81,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $92,500.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a ShoreTel VoIP engineer?

To thrive as a ShoreTel VoIP Engineer, you need a strong background in networking, telecommunications, and VoIP systems, often supported by a degree in computer science or related field. Familiarity with ShoreTel/Mitel systems, SIP protocols, and relevant certifications such as CCNA or Mitel certifications is highly valued. Strong problem-solving abilities, customer service orientation, and effective communication are crucial soft skills in this role. These skills enable reliable deployment, management, and troubleshooting of unified communication systems, ensuring seamless business operations.

What is a Shoretel engineer?

Shoretel engineers are IT professionals who specialize in installing, configuring, and maintaining Shoretel (now Mitel) unified communications systems, including VoIP phone systems, network infrastructure, and related software. They ensure reliable voice and data communication for businesses, troubleshoot technical issues, and provide user support and training. These engineers work with both hardware and software components to optimize communication solutions and may also assist in system upgrades and integration with other technologies.

What is the difference between Shoretel vs VoIP Technician?

AspectShoretelVoIP Technician
CredentialsIT certifications, network certifications, vendor-specific trainingNetworking certifications, VoIP-specific training, vendor certifications
Work EnvironmentOffice settings, data centers, client sitesTelecom companies, IT service providers, client locations
Industry UsageUnified communications solutions, enterprise telephonyVoIP system installation, maintenance, troubleshooting

Shoretel professionals focus on implementing and managing Shoretel unified communications systems, while VoIP Technicians handle a broader range of VoIP solutions across various platforms. Both roles require networking knowledge and certifications, but Shoretel specialists are more vendor-specific, whereas VoIP Technicians work with multiple systems. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

What are common challenges faced by professionals working with ShoreTel systems, and how can they be addressed?

Professionals managing ShoreTel systems often encounter challenges such as integrating the VoIP platform with existing IT infrastructure, troubleshooting network-related call quality issues, and staying updated with firmware or software upgrades. Addressing these requires a proactive approach: collaborating closely with IT and network teams, regularly monitoring system performance, and participating in ongoing training or certification programs provided by ShoreTel or Mitel. Building a strong knowledge base and leveraging vendor support resources can greatly ease these challenges.
More about Shoretel jobs
What states have the most Shoretel jobs? States with the most job openings for Shoretel jobs include:
What job categories do people searching Shoretel jobs look for? The top searched job categories for Shoretel jobs are:
Shoretel jobs near you
Infographic showing various Shoretel job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $81,916 per year, or $39.4 per hour.

Level II Technical Support

AMA TechTel

Amarillo, TX • On-site

Full-time

Medical, Retirement

Re-posted 7 days ago

Job description

ASK US ABOUT OUR HIRING BONUS!


AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Technical Support department as a Level II Technical Support Representative.

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of communication products, monitors critical network functions, and performs repairs and upgrades on computer hardware and software.


As a Level II Technical Support Representative, you will be responsible for monitoring the following products 24 hours a day:

  • Wireless/VOIP
  • Hosted Phone System
  • Fiber
  • POTS
  • DSL

You'll also be responsible for reporting any network issues to management within the timeline allotted by company procedures 24 hours a day and escalating as necessary, along with the following:

- Handling calls from residential and commercial customers to resolve any technical issues on all products provided.

- Making follow up courtesy calls once the reported trouble is resolved to ensure customer satisfaction.

- Reporting troubles with our partnered service providers after hours and on weekends.

- Having a thorough understanding of all products offered.

- Diagnosing/repairing customer's personal computers that have been brought in for billable labor.

- Learning and understanding the functions of other departments to be able to execute them after hours.

- Monitoring ACD queues and managing talk times to ensure hold times are minimal.

- Communicating with customers and resolving any issues reported via the support email account.

  • Provisioning / de-provisioning the following services:
  • Wireless/VOIP
  • DSL
  • Email
  • Dial-up
  • Hot Spot Users

- Handling account suspends and restores.

- Maintaining monitoring software and making sure all data contained therein is correct and up to date.

- Reports monthly on wireless network capacity. Provide exceptional technical support for all commercial calls to ensure our level of customer service remains unmatched by our competitors.

- Submitting tickets to be worked by our field services and managed services departments.

- All other duties as assigned.


Qualifications

  • Must have a minimum of a high school diploma, Associates Degree in CIS preferred
  • Comp Tia A+ certification is preferred
  • Experience with computer repair, software/hardware preferred
  • Experience with Microsoft OS
  • Experience in troubleshooting Outlook and other email applications, including mobile email applications
  • 2 years related IT/Help Desk experience preferred
  • Must demonstrate computer knowledge with the ability to learn new software
  • General understanding of Webhosting preferred
  • Experience with ESI or Shoretel VoIP phones is a plus
  • Experience in Metaswitch or CSX is a plus
  • Telecommunications experience is a plus

Skills

  • Ability to thrive in a fast-paced environment and respond accordingly to high-priority situations is essential
  • Must work well with others, as part of a team as well as individually
  • Must possess and demonstrate excellent communication skills
  • Must demonstrate excellent organizational skills
  • Must be enthusiastic and self-motivated
  • Proven customer support professional with at least three years of call center experience preferred
  • Ability to speak Spanish preferred

Benefits

  • We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.

Apply