Manage migrations from Mitel, ShoreTel, and other voice platforms to OBE's cloud telecommunications platform and 8x8. * Oversee number porting, dial plan migrations, cutover activities, testing, user ...
Manage migrations from Mitel, ShoreTel, and other voice platforms to OBE's cloud telecommunications platform and 8x8. * Oversee number porting, dial plan migrations, cutover activities, testing, user ...
... Shoretel VOIP phone system helpful Strong verbal and written communication skills Ability to create technical documentation Additional Information All your information will be kept confidential ...
... Shoretel VOIP phone system helpful Strong verbal and written communication skills Ability to create technical documentation Additional Information All your information will be kept confidential ...
Telecom Engineer
Dallas, TX · On-site
Mitel/ShoreTel * SIP-based Unified Communications platforms * Cloud Contact Center (CCaaS) solutions * Configure and support: * Auto Attendants * Call Queues * Hunt Groups * Dial Plans * DID Services
Telecom Engineer
Dallas, TX · On-site
Mitel/ShoreTel * SIP-based Unified Communications platforms * Cloud Contact Center (CCaaS) solutions * Configure and support: * Auto Attendants * Call Queues * Hunt Groups * Dial Plans * DID Services
Basic Knowledge of Shoretel VOIP phone system helpful * Strong verbal and written communication skills * Ability to create technical documentation Best Regards, Avinash Verma Additional Information
Basic Knowledge of Shoretel VOIP phone system helpful * Strong verbal and written communication skills * Ability to create technical documentation Best Regards, Avinash Verma Additional Information
... Shoretel VOIP phone system helpful Strong verbal and written communication skills Ability to create technical documentation Additional Information GC or USC only Regards Amit Singh 703-291-8188
... Shoretel VOIP phone system helpful Strong verbal and written communication skills Ability to create technical documentation Additional Information GC or USC only Regards Amit Singh 703-291-8188
Level II Technical Support
Amarillo, TX · On-site
... Shoretel VoIP phones is a plusExperience in Metaswitch or CSX is a plusTelecommunications experience is a plusSkillsAbility to thrive in a fast-paced environment and respond accordingly to high ...
Quick apply
Level II Technical Support
Amarillo, TX · On-site
... Shoretel VoIP phones is a plusExperience in Metaswitch or CSX is a plusTelecommunications experience is a plusSkillsAbility to thrive in a fast-paced environment and respond accordingly to high ...
Experience with ESI or Shoretel VoIP phones is a plus * Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and ...
Experience with ESI or Shoretel VoIP phones is a plus * Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and ...
Level II Technical Support
Amarillo, TX · On-site
Experience with ESI or Shoretel VoIP phones is a plus * Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and ...
Level II Technical Support
Amarillo, TX · On-site
Experience with ESI or Shoretel VoIP phones is a plus * Experience in Metaswitch or CSX is a plus * Telecommunications experience is a plus Skills * Ability to thrive in a fast-paced environment and ...
205961 / Sr Network (Voice) Engineer
$99K - $136K/yr
Very strong experience implementing, upgrading, maintaing voice/telecom systems (ShoreTel preferred. Toshiba would be nice) * 8+ years experience in Digital, VoiP PBX and communication technologies ...
205961 / Sr Network (Voice) Engineer
$99K - $136K/yr
Very strong experience implementing, upgrading, maintaing voice/telecom systems (ShoreTel preferred. Toshiba would be nice) * 8+ years experience in Digital, VoiP PBX and communication technologies ...
Shoretel information
What skills and qualifications are needed to thrive as a ShoreTel VoIP engineer?
To thrive as a ShoreTel VoIP Engineer, you need a strong background in networking, telecommunications, and VoIP systems, often supported by a degree in computer science or related field. Familiarity with ShoreTel/Mitel systems, SIP protocols, and relevant certifications such as CCNA or Mitel certifications is highly valued. Strong problem-solving abilities, customer service orientation, and effective communication are crucial soft skills in this role. These skills enable reliable deployment, management, and troubleshooting of unified communication systems, ensuring seamless business operations.
What is a Shoretel engineer?
Shoretel engineers are IT professionals who specialize in installing, configuring, and maintaining Shoretel (now Mitel) unified communications systems, including VoIP phone systems, network infrastructure, and related software. They ensure reliable voice and data communication for businesses, troubleshoot technical issues, and provide user support and training. These engineers work with both hardware and software components to optimize communication solutions and may also assist in system upgrades and integration with other technologies.
What is the difference between Shoretel vs VoIP Technician?
| Aspect | Shoretel | VoIP Technician |
|---|---|---|
| Credentials | IT certifications, network certifications, vendor-specific training | Networking certifications, VoIP-specific training, vendor certifications |
| Work Environment | Office settings, data centers, client sites | Telecom companies, IT service providers, client locations |
| Industry Usage | Unified communications solutions, enterprise telephony | VoIP system installation, maintenance, troubleshooting |
Shoretel professionals focus on implementing and managing Shoretel unified communications systems, while VoIP Technicians handle a broader range of VoIP solutions across various platforms. Both roles require networking knowledge and certifications, but Shoretel specialists are more vendor-specific, whereas VoIP Technicians work with multiple systems. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.
What are common challenges faced by professionals working with ShoreTel systems, and how can they be addressed?
Professionals managing ShoreTel systems often encounter challenges such as integrating the VoIP platform with existing IT infrastructure, troubleshooting network-related call quality issues, and staying updated with firmware or software upgrades. Addressing these requires a proactive approach: collaborating closely with IT and network teams, regularly monitoring system performance, and participating in ongoing training or certification programs provided by ShoreTel or Mitel. Building a strong knowledge base and leveraging vendor support resources can greatly ease these challenges.
What are popular job titles related to Shoretel jobs in Texas? For Shoretel jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Shoretel jobs in Texas look for? The top searched job categories for Shoretel jobs in Texas are:
Oldcastle BuildingEnvelope rating
7.2
Based on 60 frontline employees who took The Breakroom Quiz
351st of 538 rated manufacturers
Job description
Position Summary
Key ResponsibilitiesTelecom Strategy, Projects & Transformation
Required QualificationsExperience
Success in the First 12 Months
The Telecom Engineer reports to the Director of Network Architecture and Engineering and is responsible for the leadership, administration, support, modernization, and operational management of enterprise voice, unified communications, contact center, and telecommunications services across Oldcastle BuildingEnvelope.
This role operates within a provider-led delivery model while providing technical leadership, project oversight, and operational management of telecom services. The Telecom Engineer serves as the primary escalation point for telecom service providers, carriers, and technology partners, leading initiatives that improve service reliability, operational efficiency, user experience, and business continuity.
The position is responsible for managing enterprise voice services, UCaaS and CCaaS platforms, SIP communications, carrier services, telecom modernization projects, and the migration of legacy voice platforms to cloud-based communication solutions, including 8x8. The Telecom Engineer partners closely with business and IT stakeholders to ensure telecommunications services remain secure, scalable, cost-effective, and aligned with organizational objectives.
Key ResponsibilitiesTelecom Strategy, Projects & Transformation
- Lead enterprise telecom initiatives including cloud voice migrations, carrier transitions, contact center deployments, and site telecommunications projects.
- Develop and manage project plans, timelines, budgets, resources, risk mitigation strategies, and stakeholder communications.
- Coordinate efforts between vendors, carriers, managed service providers, business leaders, and IT teams.
- Track project milestones, dependencies, risks, and operational readiness.
- Deliver executive-level project updates and recommendations.
- Drive modernization initiatives that improve reliability, scalability, user experience, and operational efficiency.
- Lead migration efforts from legacy PBX systems to cloud-based communication platforms.
- Manage migrations from Mitel, ShoreTel, and other voice platforms to OBE's cloud telecommunications platform and 8x8.
- Oversee number porting, dial plan migrations, cutover activities, testing, user acceptance, and deployment.
- Create migration runbooks, rollback plans, user communication strategies, and transition support plans.
- Ensure seamless adoption of new technologies with minimal business disruption.
- Administer, support, and optimize:
- 8x8
- Microsoft Teams Voice
- Mitel/ShoreTel
- SIP-based Unified Communications platforms
- Cloud Contact Center (CCaaS) solutions
- Configure and support:
- Auto Attendants
- Call Queues
- Hunt Groups
- Dial Plans
- DID Services
- Emergency Calling Services
- Contact Center Workflows
- Partner with business leaders to enhance communication capabilities and customer experience.
- Provide technical leadership for enterprise SIP-based voice services.
- Design, implement, and troubleshoot:
- SIP Trunking
- RTP/SRTP Communications
- TLS Encryption
- Call Routing Policies
- Voice Survivability Solutions
- Collaborate with carriers and service providers to resolve complex telecom issues.
- Maintain expertise in VoIP technologies, voice architecture, and carrier interconnectivity.
- Design and optimize QoS policies for voice, video, and real-time communications.
- Analyze voice quality metrics including latency, jitter, packet loss, and MOS scores.
- Partner with Network Engineering teams to ensure traffic prioritization across LAN, WAN, SD-WAN, VPN, and internet environments.
- Lead root cause analysis for recurring telecom and voice quality issues.
- Oversee daily telecom operations, including incident management, service requests, MACD activities, and approved changes.
- Support telecom services across corporate offices, manufacturing facilities, and distribution centers.
- Participate in escalation support for business-critical voice and contact center services.
- Ensure compliance with ITSM, change management, and governance standards.
- Monitor service availability, performance, and operational health.
- Manage relationships with telecom carriers, vendors, and managed service providers.
- Coordinate circuit installations, upgrades, service orders, disconnects, and escalations.
- Oversee lifecycle management of telecom circuits across all locations.
- Evaluate vendor performance and drive accountability for service delivery.
- Support telecom cost optimization, redundancy planning, and carrier rationalization initiatives.
- Ensure telecom solutions align with enterprise security and compliance requirements.
- Partner with Cybersecurity teams to maintain secure SIP connectivity, authentication, encryption, and vendor access controls.
- Support disaster recovery and business continuity planning for telecommunications services.
- Maintain appropriate monitoring, logging, visibility, and audit controls.
- Maintain telecom architecture diagrams, SIP call flows, operational procedures, runbooks, and standards documentation.
- Document cloud telecom platforms, contact center solutions, and carrier services.
- Drive continuous improvement initiatives through root cause analysis and corrective actions.
- Develop operational metrics and performance reporting for leadership.
Required QualificationsExperience
- 8+ years of experience in enterprise telecommunications, unified communications, contact centers, or voice engineering.
- 3+ years of leadership experience managing telecom personnel, vendors, contractors, or managed service providers.
- Experience supporting multi-site manufacturing or distributed enterprise environments.
- Proven experience leading telecom modernization and voice migration projects.
Hands-on experience with:
- 8x8
- Microsoft Teams Voice
- Phone Number Porting
- Mitel/ShoreTel
- SIP-based Voice Solutions
Strong understanding of:
- SIP
- RTP/SRTP
- Session Border Controllers (SBCs)
- Voice Codecs
- QoS Design & Troubleshooting
- Call Routing Architecture
- Contact Center Technologies
- Strong project and program management skills.
- Vendor and carrier management expertise.
- Excellent communication and stakeholder management skills.
- Strong troubleshooting and analytical abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Leadership mindset with a focus on operational excellence and continuous improvement.
Success in the First 12 Months
- Successfully migrate legacy voice platforms to OBE's cloud-based telecommunications environment.
- Improve telecom and contact center service reliability and performance.
- Reduce recurring telecom and carrier-related incidents.
- Enhance voice quality through proactive SIP and QoS optimization.
- Strengthen telecom operations, documentation, and support processes.
- Develop high-performing vendor and service provider relationships.
- Deliver measurable improvements in customer experience, service performance, and telecom operational efficiency.
What Oldcastle BuildingEnvelope employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Oldcastle BuildingEnvelope
Sourced by ZipRecruiter
Industry
Construction materials wholesalers
Company size
5,001 - 10,000 Employees
Headquarters location
Dallas, TX, US
Year founded
1987