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Shoretel Jobs (NOW HIRING)

Hi-Tech Solutions

Network Voice Engineer

Richmond, VA · On-site

Have clear understanding of Cisco and Shoretel Voice network deployment models and should understand functioning of voice network devices. * Have worked on Cisco Unified communication products like ...

XTGlobal, Inc.

System Engineer

Wayne, PA · On-site

... ShoreTel, PolyCom, LifeSize Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.

Comtech, LLC

System Engineer with Azure

Dallas, TX · On-site

... Shoretel VOIP phone system helpful Strong verbal and written communication skills Ability to create technical documentation Additional Information All your information will be kept confidential ...

XTGlobal, Inc.

System Engineer

Wayne, PA · On-site

Primary Skills - VMWare, Microsoft Stack (Active Directory, Exchange, Lync, SharePoint, Desktop, Server, SQL), Cisco, EMC, NetApp, Secondary Skills - Juniper, Avaya, ShoreTel, PolyCom, LifeSize ...

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Shoretel information

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$51.5K

$81.9K

$106.5K

How much do shoretel jobs pay per year?

As of Sep 9, 2026, the average yearly pay for shoretel in the United States is $81,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $92,500.00 per year, depending on experience, location, and employer.

What is a Shoretel engineer?

Shoretel engineers are IT professionals who specialize in installing, configuring, and maintaining Shoretel (now Mitel) unified communications systems, including VoIP phone systems, network infrastructure, and related software. They ensure reliable voice and data communication for businesses, troubleshoot technical issues, and provide user support and training. These engineers work with both hardware and software components to optimize communication solutions and may also assist in system upgrades and integration with other technologies.

What skills and qualifications are needed to thrive as a ShoreTel VoIP engineer?

To thrive as a ShoreTel VoIP Engineer, you need a strong background in networking, telecommunications, and VoIP systems, often supported by a degree in computer science or related field. Familiarity with ShoreTel/Mitel systems, SIP protocols, and relevant certifications such as CCNA or Mitel certifications is highly valued. Strong problem-solving abilities, customer service orientation, and effective communication are crucial soft skills in this role. These skills enable reliable deployment, management, and troubleshooting of unified communication systems, ensuring seamless business operations.

What are common challenges faced by professionals working with ShoreTel systems, and how can they be addressed?

Professionals managing ShoreTel systems often encounter challenges such as integrating the VoIP platform with existing IT infrastructure, troubleshooting network-related call quality issues, and staying updated with firmware or software upgrades. Addressing these requires a proactive approach: collaborating closely with IT and network teams, regularly monitoring system performance, and participating in ongoing training or certification programs provided by ShoreTel or Mitel. Building a strong knowledge base and leveraging vendor support resources can greatly ease these challenges.

What is the difference between Shoretel vs VoIP Technician?

AspectShoretelVoIP Technician
CredentialsIT certifications, network certifications, vendor-specific trainingNetworking certifications, VoIP-specific training, vendor certifications
Work EnvironmentOffice settings, data centers, client sitesTelecom companies, IT service providers, client locations
Industry UsageUnified communications solutions, enterprise telephonyVoIP system installation, maintenance, troubleshooting

Shoretel professionals focus on implementing and managing Shoretel unified communications systems, while VoIP Technicians handle a broader range of VoIP solutions across various platforms. Both roles require networking knowledge and certifications, but Shoretel specialists are more vendor-specific, whereas VoIP Technicians work with multiple systems. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.

What states have the most Shoretel jobs?

States with the most job openings for Shoretel jobs include:

What job categories do people searching Shoretel jobs look for?

The top searched job categories for Shoretel jobs are:

Shoretel jobs near you
Infographic showing various Shoretel job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 89% Full Time, and 9% Part Time. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $81,916 per year, or $39.4 per hour.

Network Voice Engineer

Richmond, VA • On-site

Hi-Tech Solutions
See more jobs at Hi-Tech Solutionsexternal

Full-time

Re-posted 7 days ago

Job description

Company Description



Job Description

  • Have clear understanding of Cisco and Shoretel Voice network deployment models and should understand functioning of voice network devices.
  • Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones
  • Knowledge in Video conferencing will be added advantage
  • Good implementation/troubleshooting experience on Cisco IPT & IPCC Express.
  • Installation, Configuration and troubleshooting of Shoretel IP telephony. Having worked on Shoretel devices will add more value
  • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
  • Routing and Switch protocols: BGP, EIGRP, VLAN, CDP, VTP, STP, RIP, RSTP, WLAN, MPLS
  • Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
  • Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
  • Provide Level 3 support.
  • Manages delivery team of L2 Engineers
  • Tracks and updates key performance metrics
  • Provide team support and process improvements through individual contributions.
  • Handles escalations
  • Participate in routine operational meetings
  • Maintain and update voice network diagrams and vendor information for voice network devices
  • Have very good troubleshooting and analytical skills.
  • Report on Telephony Problems within established time frames.
  • Perform root cause analysis in accordance with the Procedures Manual.
  • Participate in root cause analysis if needed.
  • Produce root cause analysis report.
  • Perform Telephony Problem trend analysis.
  • Prepare, produce, review and provide a trend analysis report.
  • Review trend analysis report.
  • Propose recommendations to improve the support process.
  • Plan and test voice network software upgrades.
  • Plan and test disaster recovery and backup plans.
  • Participate in rotating "on call" schedule with other members of the team 
Qualifications

Has strong background with the following:


  • Cisco Unified Call Manager
  • Cisco Unity, Cisco IPCC Express
  • Cisco Voice Gateway
  • Shoretel IP telephony
  • Shoretel Voice mail Server
  • Shoretel Voice gateway
Additional Information

Andy Bundad

Technical Recruiter 

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Hi-Tech Solutions, Inc. | Information Technology Consulting

Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181

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