Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable * ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable
Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable * ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable
IT Site Support Engineer
Newnan, GA · On-site
Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable * ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable Employment Type: Full-Time
IT Site Support Engineer
Newnan, GA · On-site
Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable * ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable Employment Type: Full-Time
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Senior Telecommunications Engineer
Memphis, TN · On-site
$65K - $73K/yr
ShoreTel; TIE; and Toshiba Additional Comments: Must be located in or willing to relocate Memphis, TN Company Description Network Data Source is headquartered in Memphis, TN and is an experienced ...
Quick apply
Be Seen First
Senior Telecommunications Engineer
Memphis, TN · On-site
$65K - $73K/yr
ShoreTel; TIE; and Toshiba Additional Comments: Must be located in or willing to relocate Memphis, TN Company Description Network Data Source is headquartered in Memphis, TN and is an experienced ...
Knowledge of ShoreTel, iManage, is a plus. * Must have a solid ability to learn and adapt to new software programs are essential * Exceptional written and verbal communication skills, including ...
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Knowledge of ShoreTel, iManage, is a plus. * Must have a solid ability to learn and adapt to new software programs are essential * Exceptional written and verbal communication skills, including ...
Knowledge of ShoreTel, iManage, is a plus. * Must have a solid ability to learn and adapt to new software programs are essential * Exceptional written and verbal communication skills, including ...
Quick apply
Knowledge of ShoreTel, iManage, is a plus. * Must have a solid ability to learn and adapt to new software programs are essential * Exceptional written and verbal communication skills, including ...
Telecommunications Technician
$50K - $66K/yr
Proficiency with Enterprise phone systems, including Cloud-based PBX solutions like GoTo Connect and Mitel/ShoreTel VoIP. Comprehensive knowledge of cellular phones and devices, including smartphones ...
Telecommunications Technician
$50K - $66K/yr
Proficiency with Enterprise phone systems, including Cloud-based PBX solutions like GoTo Connect and Mitel/ShoreTel VoIP. Comprehensive knowledge of cellular phones and devices, including smartphones ...
Dean of Enrollment
Pottersville, NY · On-site
$50K - $65K/yr
Utilize shoretel and MMS reporting to monitor contact attempts. * Ensure prospective student files are accurately recorded both digitally and physically. * Develop and maintain a communication ...
Dean of Enrollment
Pottersville, NY · On-site
$50K - $65K/yr
Utilize shoretel and MMS reporting to monitor contact attempts. * Ensure prospective student files are accurately recorded both digitally and physically. * Develop and maintain a communication ...
Service Desk Attendant 1 PT
$18.45 - $19.50/hr
Familiarity with phone system like ShoreTel Education and Experience: * High school diploma or equivalent. * Up to one year's related experience required. * Current CPR certification is desirable.
Service Desk Attendant 1 PT
$18.45 - $19.50/hr
Familiarity with phone system like ShoreTel Education and Experience: * High school diploma or equivalent. * Up to one year's related experience required. * Current CPR certification is desirable.
Service Desk Attendant 1 PT
San Jose, CA · On-site
$18.45 - $19.50/hr
Familiarity with phone system like ShoreTel Education and Experience: * High school diploma or equivalent. * Up to one year's related experience required. * Current CPR certification is desirable.
Service Desk Attendant 1 PT
San Jose, CA · On-site
$18.45 - $19.50/hr
Familiarity with phone system like ShoreTel Education and Experience: * High school diploma or equivalent. * Up to one year's related experience required. * Current CPR certification is desirable.
IT Site Support Engineer
Newnan, GA · On-site
Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable * ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable FirstBank does not accept unsolicited ...
IT Site Support Engineer
Newnan, GA · On-site
Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable * ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable FirstBank does not accept unsolicited ...
Service Desk Attendant 1 PT
San Jose, CA · On-site
$15.25 - $19.75/hr
Familiarity with phone system like ShoreTel Education and Experience: * High school diploma or equivalent. * Up to one year's related experience required. * Current CPR certification is desirable.
Service Desk Attendant 1 PT
San Jose, CA · On-site
$15.25 - $19.75/hr
Familiarity with phone system like ShoreTel Education and Experience: * High school diploma or equivalent. * Up to one year's related experience required. * Current CPR certification is desirable.
Utilize shoretel and MMS reporting to monitor contact attempts. * Ensure prospective student files are accurately recorded both digitally and physically. * Develop and maintain a communication ...
Utilize shoretel and MMS reporting to monitor contact attempts. * Ensure prospective student files are accurately recorded both digitally and physically. * Develop and maintain a communication ...
Member Relationship Representative
Cortland, NY · On-site
$21 - $22.50/hr
Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has ...
Member Relationship Representative
Cortland, NY · On-site
$21 - $22.50/hr
Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has ...
IT Service Desk Specialist
Los Angeles, CA · On-site
$28 - $37/hr
Preferred experience and familiarity with Microsoft Exchange, Outlook and Office, LANDesk, Service Desk ticketing system, Telecom (Shoretel), Video Conferencing, Virtual Machine (Vsphere), and ITIL.
IT Service Desk Specialist
Los Angeles, CA · On-site
$28 - $37/hr
Preferred experience and familiarity with Microsoft Exchange, Outlook and Office, LANDesk, Service Desk ticketing system, Telecom (Shoretel), Video Conferencing, Virtual Machine (Vsphere), and ITIL.
Member Relationship Representative
Cortland, NY · On-site
$21 - $22.50/hr
Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has ...
Member Relationship Representative
Cortland, NY · On-site
$21 - $22.50/hr
Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has ...
Level II Technical Support
Amarillo, TX · On-site
... Shoretel VoIP phones is a plusExperience in Metaswitch or CSX is a plusTelecommunications experience is a plusSkillsAbility to thrive in a fast-paced environment and respond accordingly to high ...
Quick apply
Level II Technical Support
Amarillo, TX · On-site
... Shoretel VoIP phones is a plusExperience in Metaswitch or CSX is a plusTelecommunications experience is a plusSkillsAbility to thrive in a fast-paced environment and respond accordingly to high ...
DESKTOP SUPPORT
$20.75 - $26.25/hr
ShoreTel VoIP. Netgear PoE network switches. Canon copiers and HP plotters. APC UPS battery backups. Required Education and Experience: Associates Degree or equivalent experience. At least one (1) ...
DESKTOP SUPPORT
$20.75 - $26.25/hr
ShoreTel VoIP. Netgear PoE network switches. Canon copiers and HP plotters. APC UPS battery backups. Required Education and Experience: Associates Degree or equivalent experience. At least one (1) ...
Member Relationship Representative
Cortland, NY · On-site
$21 - $22.50/hr
Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has ...
Member Relationship Representative
Cortland, NY · On-site
$21 - $22.50/hr
Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has ...
Network Admin - Full Time
Orlando, FL · On-site
HP Proliant servers, desktops and laptops Tablet and mobile devices o Microsoft Surface Pro, iPhones, iPads, Android devices Dell SonicWALL TZ and NSA firewalls ShoreTel VoIP Netgear PoE network ...
Network Admin - Full Time
Orlando, FL · On-site
HP Proliant servers, desktops and laptops Tablet and mobile devices o Microsoft Surface Pro, iPhones, iPads, Android devices Dell SonicWALL TZ and NSA firewalls ShoreTel VoIP Netgear PoE network ...
Member Relationship Representative
$21 - $22.50/hr
Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has ...
Member Relationship Representative
$21 - $22.50/hr
Ability to use windows software, computer keyboard and mouse, email, ShoreTel phone system, calculator, scanner, fax and copy machine. Equal Employment Opportunity: Equal employment opportunity has ...
Shoretel information
See salary details
$51.5K - $56.5K
2% of jobs
$56.5K - $61.5K
3% of jobs
$61.5K - $66.5K
15% of jobs
$71K is the 25th percentile. Wages below this are outliers.
$66.5K - $71.5K
5% of jobs
$71.5K - $76.5K
11% of jobs
The median wage is $80.3K / yr.
$76.5K - $81.5K
18% of jobs
$81.5K - $86.5K
14% of jobs
$90.1K is the 75th percentile. Wages above this are outliers.
$86.5K - $91.5K
10% of jobs
$91.5K - $96.5K
11% of jobs
$96.5K - $101.5K
7% of jobs
$101.5K - $106.5K
4% of jobs
$51.5K
$81.9K
$106.5K
How much do shoretel jobs pay per year?
As of Aug 12, 2026, the average yearly pay for shoretel in the United States is $81,916.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $92,500.00 per year, depending on experience, location, and employer.
What skills and qualifications are needed to thrive as a ShoreTel VoIP engineer?
To thrive as a ShoreTel VoIP Engineer, you need a strong background in networking, telecommunications, and VoIP systems, often supported by a degree in computer science or related field. Familiarity with ShoreTel/Mitel systems, SIP protocols, and relevant certifications such as CCNA or Mitel certifications is highly valued. Strong problem-solving abilities, customer service orientation, and effective communication are crucial soft skills in this role. These skills enable reliable deployment, management, and troubleshooting of unified communication systems, ensuring seamless business operations.
What is a Shoretel engineer?
Shoretel engineers are IT professionals who specialize in installing, configuring, and maintaining Shoretel (now Mitel) unified communications systems, including VoIP phone systems, network infrastructure, and related software. They ensure reliable voice and data communication for businesses, troubleshoot technical issues, and provide user support and training. These engineers work with both hardware and software components to optimize communication solutions and may also assist in system upgrades and integration with other technologies.
What is the difference between Shoretel vs VoIP Technician?
| Aspect | Shoretel | VoIP Technician |
|---|---|---|
| Credentials | IT certifications, network certifications, vendor-specific training | Networking certifications, VoIP-specific training, vendor certifications |
| Work Environment | Office settings, data centers, client sites | Telecom companies, IT service providers, client locations |
| Industry Usage | Unified communications solutions, enterprise telephony | VoIP system installation, maintenance, troubleshooting |
Shoretel professionals focus on implementing and managing Shoretel unified communications systems, while VoIP Technicians handle a broader range of VoIP solutions across various platforms. Both roles require networking knowledge and certifications, but Shoretel specialists are more vendor-specific, whereas VoIP Technicians work with multiple systems. Understanding these differences helps employers and job seekers target the right skills and certifications for each role.
What are common challenges faced by professionals working with ShoreTel systems, and how can they be addressed?
Professionals managing ShoreTel systems often encounter challenges such as integrating the VoIP platform with existing IT infrastructure, troubleshooting network-related call quality issues, and staying updated with firmware or software upgrades. Addressing these requires a proactive approach: collaborating closely with IT and network teams, regularly monitoring system performance, and participating in ongoing training or certification programs provided by ShoreTel or Mitel. Building a strong knowledge base and leveraging vendor support resources can greatly ease these challenges.
More about Shoretel jobs
What states have the most Shoretel jobs? States with the most job openings for Shoretel jobs include:
What job categories do people searching Shoretel jobs look for? The top searched job categories for Shoretel jobs are:
Job description
Summary:
Associate must provide top quality IT Support to all employees in the local office and other FirstBank personnel or clients that are working from or being supported by the team. This IT support includes answering the Help Line and hands-on IT problem solving, coordinating hardware and software for new hires, terminations, and transfers, administrating various IT applications and telecommunications support.
Duties and Responsibilities:
Qualifications:
Education and/or Experience:
Associate must provide top quality IT Support to all employees in the local office and other FirstBank personnel or clients that are working from or being supported by the team. This IT support includes answering the Help Line and hands-on IT problem solving, coordinating hardware and software for new hires, terminations, and transfers, administrating various IT applications and telecommunications support.
Duties and Responsibilities:
- Provide responsive, timely support to all end-user questions and support requests. Answer the support help line, resolve the problem, document in the Service Desk Tool and ensure follow-through if the call is passed to another person. Set end-user expectations for resolution time and communicate changes in status as necessary.
- Work closely with other IT staff to insure clear communication on outstanding issues and user problems. Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines.
- Desktop support for all FirstBank standard applications including but not limited to Microsoft Windows, Office, mobile devices, and associated applications, Antivirus, MS Outlook, and other communication applications.
- Work directly with Network and/or Application group to resolve difficult problems including LAN, WAN, and special application issues.
- Perform installation, configuration and upgrades of desktop hardware and software as determined by IT and FirstBank established procedures.
- Responsible for adhering to FirstBank established security procedures.
- Assists with hardware inventory to make sure it is up-to-date and accurate, maintaining proper inventory levels for new hires, replacement of frequently needed parts and redundancy factors and communicating low inventory levels.
- Assists with maintenance of documentation of IT procedures, system configuration standards, maintenance, and upgrades.
- Basic administration of Microsoft Active Directory, Exchange and Windows environment
- Identify potential problems (out of disk space, virus found), report to the Network group for resolution.
- Provide exceptional customer service to all FirstBank associates and partners.
- Approximately 10-25% travel, some overnight travel is required.
Qualifications:
Education and/or Experience:
- Minimum Associate Degree in IT, or equivalent work experience
- Intermediate to Advanced knowledge of hardware troubleshooting and repair skills
- Strong background in Microsoft, Cisco, ShoreTel, or other technologies desirable
- ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications desirable