Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired. * Strong analytical and decision-making skills. * Excellent written and verbal communication.
Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired. * Strong analytical and decision-making skills. * Excellent written and verbal communication.
Own the planning, design, creation, and reporting of social media and email marketing efforts for Shiftboard's ecosystem. * Support the planning and execution of events (tradeshow, webinars, etc.) to ...
Quick apply
Own the planning, design, creation, and reporting of social media and email marketing efforts for Shiftboard's ecosystem. * Support the planning and execution of events (tradeshow, webinars, etc.) to ...
If you're already an OMCA volunteer, sign up for our next training session through Shiftboard.
If you're already an OMCA volunteer, sign up for our next training session through Shiftboard.
School Group Greeter - Volunteer (unpaid)
Oakland, CA · On-site
$16 - $20.75/hr
If you're already an OMCA volunteer, sign up for our next training session through Shiftboard.
School Group Greeter - Volunteer (unpaid)
Oakland, CA · On-site
$16 - $20.75/hr
If you're already an OMCA volunteer, sign up for our next training session through Shiftboard.
If you're already an OMCA volunteer, sign up for our next training session through Shiftboard.
If you're already an OMCA volunteer, sign up for our next training session through Shiftboard.
School Group Greeter - Volunteer (unpaid)
Oakland, CA · On-site
$16 - $20.75/hr
If you're already an OMCA volunteer, sign up for our next training session through Shiftboard.
School Group Greeter - Volunteer (unpaid)
Oakland, CA · On-site
$16 - $20.75/hr
If you're already an OMCA volunteer, sign up for our next training session through Shiftboard.
Customer Success Manager
Seattle, WA · Remote
Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions Skills you'll need * Bachelor's degree in business or technology with one or more ...
Quick apply
Customer Success Manager
Seattle, WA · Remote
Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions Skills you'll need * Bachelor's degree in business or technology with one or more ...
Temporary Real Time Analyst
Portland, ME · On-site
Strong knowledge of workforce management tools (Five9, Serenova, Shiftboard, Socrates, IEX/NICE, client systems, etc.) * Intermediate level of experience with spreadsheets (MS Excel, Google Sheets- i ...
Quick apply
Temporary Real Time Analyst
Portland, ME · On-site
Strong knowledge of workforce management tools (Five9, Serenova, Shiftboard, Socrates, IEX/NICE, client systems, etc.) * Intermediate level of experience with spreadsheets (MS Excel, Google Sheets- i ...
Strong knowledge of workforce management tools (Five9, Serenova, Shiftboard, Socrates, IEX/NICE, client systems, etc.) * Intermediate level of experience with spreadsheets (MS Excel, Google Sheets- i ...
Strong knowledge of workforce management tools (Five9, Serenova, Shiftboard, Socrates, IEX/NICE, client systems, etc.) * Intermediate level of experience with spreadsheets (MS Excel, Google Sheets- i ...
Volunteer Program Coordinator
Oakland, CA · On-site
MS Office (Word, Excel),Asana and shiftboard, and working knowledge of Macintosh programs * Basic office skills WORK ENVIRONMENT The physical demands described here are representative of those that ...
New
Volunteer Program Coordinator
Oakland, CA · On-site
MS Office (Word, Excel),Asana and shiftboard, and working knowledge of Macintosh programs * Basic office skills WORK ENVIRONMENT The physical demands described here are representative of those that ...
New
MS Office (Word, Excel),Asana and shiftboard, and working knowledge of Macintosh programs * Basic office skills WORK ENVIRONMENT The physical demands described here are representative of those that ...
New
MS Office (Word, Excel),Asana and shiftboard, and working knowledge of Macintosh programs * Basic office skills WORK ENVIRONMENT The physical demands described here are representative of those that ...
New
Shiftboard information
What does shiftboard do?
A Shiftboard job involves managing employee schedules, coordinating shift assignments, and ensuring staffing needs are met using scheduling software. It often requires strong organizational skills and familiarity with workforce management tools to optimize shift coverage and communication.
What companies use Shiftboard?
Many organizations across industries such as healthcare, manufacturing, and logistics use Shiftboard to manage employee scheduling and workforce communication. Companies of various sizes implement Shiftboard to streamline shift management, often requiring integration with other HR or payroll systems.
How much does Shiftboard cost?
Shiftboard offers various pricing plans based on the size of the organization and specific features needed, with costs typically starting around several hundred dollars per month. Pricing is customized and often requires contacting their sales team for a quote. The platform is used for workforce scheduling and management, and costs may vary depending on user count and integrations.
Does Shiftboard offer training?
Shiftboard provides training resources and onboarding support to help new users learn how to use its scheduling and workforce management platform effectively. Training may include online tutorials, user guides, and customer support to ensure users can utilize the system efficiently.
What is a Shiftboard?
Shiftboard is not a job title, but rather a workforce scheduling software platform used by organizations to manage employee shifts, schedules, and time tracking. It helps businesses streamline the process of assigning shifts, handling shift swaps, and ensuring adequate staffing coverage. Shiftboard is commonly used in industries with complex scheduling needs such as healthcare, manufacturing, and public safety. Users interact with the platform either as administrators creating and managing schedules or as employees viewing and updating their availability.
What are the key skills and qualifications needed to thrive as a Shiftboard Administrator, and why are they important?
To thrive as a Shiftboard Administrator, you need strong organizational skills, attention to detail, and experience in workforce or schedule management, often supported by relevant administrative or HR experience. Familiarity with Shiftboard software, scheduling systems, and data reporting tools is typically required, and certification in HR or workforce management can be advantageous. Excellent communication, problem-solving abilities, and adaptability set top performers apart in this role. These skills ensure efficient workforce scheduling, minimize staffing conflicts, and support smooth operations within an organization.
What is the difference between Shiftboard vs Scheduler?
| Feature | Shiftboard | Scheduler |
|---|---|---|
| Primary Use | Workforce scheduling and management software | Employee scheduling and shift planning tool |
| Credentials | Cloud-based platform with integrations | Typically standalone or integrated with HR systems |
| Work Environment | Used across industries like healthcare, retail, manufacturing | Commonly used in retail, hospitality, healthcare |
| Industry Usage | Widely adopted for complex scheduling needs | Popular for simple to moderate scheduling tasks |
Shiftboard offers comprehensive workforce management features suitable for complex scheduling needs across various industries, while Scheduler focuses on straightforward employee shift planning. Both tools help streamline staffing but differ in scope and capabilities.
What are some common challenges faced by employees using Shiftboard for workforce scheduling, and how can they be addressed?
Employees using Shiftboard for workforce scheduling often encounter challenges such as adapting to frequent schedule changes, ensuring timely communication, and keeping up with shift notifications. To address these, it’s important to regularly check the platform for updates, enable notifications on your devices, and communicate proactively with your manager or team members. Familiarizing yourself with Shiftboard’s features, such as shift swapping and availability settings, can also make managing your schedule smoother and help reduce last-minute surprises.
What cities are hiring for Shiftboard jobs? Cities with the most Shiftboard job openings:
What states have the most Shiftboard jobs? States with the most job openings for Shiftboard jobs include:
What job categories do people searching Shiftboard jobs look for? The top searched job categories for Shiftboard jobs are:
Job description
The Real-Time Analyst (RTA) ensures optimal staffing and service level compliance across multiple queues by actively monitoring agent behavior in 30-minute intervals. This role requires dynamic queue management, proactive communication, and rapid response to client requests via Slack. The RTA is a key operational role that balances real-time analytics with human coordination to maintain performance and adherence standards.
Workers in this role will be employed by Rippling Philippines, Inc. as the Employer of Record and
contracted to work with Liveops.
The Qualifications We're Looking For
Responsibilities
Intraday Monitoring & Queue Management
Slack-Based Client Communication
Shiftboard Operations
Reporting & Documentation
Essential Job Functions
About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
Workers in this role will be employed by Rippling Philippines, Inc. as the Employer of Record and
contracted to work with Liveops.
The Qualifications We're Looking For
- 1+ years in contact center operations, workforce management, or real-time monitoring.
- Proficiency in Shiftboard, Slack, and WFM tools (e.g., Serenova, Amazon Connect) highly desired.
- Strong analytical and decision-making skills.
- Excellent written and verbal communication.
- Ability to work independently in a fast-paced, remote environment.
- Strong attention to detail and multitasking skills.
- Experience managing agent commits and trades in Shiftboard preferred.
- Familiarity with Slack etiquette and client-facing communication protocols.
- Understanding of agent skilling and de-skilling workflows.
- Comfort with real-time staffing tools and dashboards.
Responsibilities
Intraday Monitoring & Queue Management
- Track agent activity in 30-minute intervals using Shiftboard and internal dashboards.
- Move agents between queues (e.g., Chat, Desktop) based on real-time demand and adherence status.
- Place agents offline if they are not scheduled or committed for the current interval.
- Monitor long calls and escalate when agents exceed expected durations.
Slack-Based Client Communication
- Monitor designated client Slack channels for real-time requests and updates.
- Respond to client inquiries with urgency and professionalism, maintaining tight turnaround expectations.
- Coordinate with ARAs and program leads to ensure Slack communications are acknowledged and acted upon.
Shiftboard Operations
- Use Shiftboard to manage agent commits, trades, and schedule adherence.
- Ensure agents are properly skilled and assigned to the correct queues.
- Monitor Tradeboard for released shifts and reassign as needed.
- Enforce commit integrity-agents must honor scheduled blocks unless authorized otherwise.
Reporting & Documentation
- Maintain logs of queue movements, adherence violations, and Slack interactions.
- Provide daily summaries of staffing actions, agent status, and client communications.
- Collaborate with Workforce Management (WFM) and Client Results teams to align staffing with forecasts.
Essential Job Functions
- Ability to sit or stand at a desk for extended periods of time while working on a computer.
- Available for virtual meetings in a non-distracted environment.
- Ability to work independently and meet deadlines.
- Ability to work a flexible work schedule that includes days, nights, overnights, weekends, and
- holidays as needed to support US business hours.
About Liveops
Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we've paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability-helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients-delivering personalized experiences that earn trust and drive lasting impact. It's not outsourcing; it's outsmarting. To learn more, visit www.liveops.com.
About Liveops
Sourced by ZipRecruiter
Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Scottsdale , AZ, US
Year founded
2000