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Shared Services Associate Jobs in Minnesota (NOW HIRING)

Vivie

Associate Systems Analyst

Minnetonka, MN · On-site

$60K - $75K/yr

Shared Services * Leadership Received: Director of Talent and People Strategy * Division: Corporate * Travel Requirements: Occasional * This role does not include supervisory responsibilities.

Vivie

Associate Systems Analyst

Alexandria, MN · On-site

$60K - $75K/yr

Shared Services * Leadership Received: Director of Talent and People Strategy * Division: Corporate * Travel Requirements: Occasional * This role does not include supervisory responsibilities.

Vivie

Associate Systems Analyst

Alexandria, MN · On-site

$60K - $75K/yr

As an Associate Systems Analyst, you will: * System Support & Administration - Support the day-to ... Department: Shared Services * Leadership Received: Director of Talent and People Strategy

US Bank

Wealth Connect Client Associate

Hopkins, MN · On-site

$24.18 - $32.21/hr

We believe it takes all of us to bring our shared ambition to life, and each person is unique in ... Provides sales, operational, administrative, and client service support to a regional team of ...

Forj Medical

HR Coordinator

Arden Hills, MN · On-site

$24 - $27/hr

Associate's or Bachelor's degree in Human Resources, Business Administration, or related field preferred. * 1-3 years of HR coordination, HR operations, or shared services experience preferred.

Minnetronix Medical

HR Coordinator

Arden Hills, MN · On-site

$24 - $27/hr

Associate's or Bachelor's degree in Human Resources, Business Administration, or related field preferred. * 1-3 years of HR coordination, HR operations, or shared services experience preferred.

Wunderlich-Malec Engineering, Inc

$115 - $130/hr

This person will provide network-related shared services throughout North America and is ultimately ... Bachelor's degree, Associate's degree in Computer Science or MIS, Industry Certification; or ...

Pattersoncompanies

Accounts Payable Specialist I

Saint Paul, MN · On-site

$21.50 - $27.50/hr

Provide analytical support for Accounts Payable Supervisor and Shared Services Director Job Qualifications Required Qualifications * Associate degree or above with general business or accounting ...

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Shared Services Associate information

What is a shared services associate?

Shared Services Associates are professionals who support various administrative and operational functions within an organization’s shared services center. They typically handle tasks such as payroll processing, accounts payable and receivable, HR support, data management, and customer service. Their role is to streamline processes, improve efficiency, and ensure consistent service delivery across multiple departments. Shared Services Associates often work with different teams to resolve issues and maintain high standards in service quality.

What are the typical responsibilities of a shared services associate?

Shared Services Associates are responsible for handling administrative and transactional tasks such as processing invoices, managing data entry, and supporting HR or finance functions across departments. They play a key role in streamlining processes, ensuring consistency, and reducing duplication of effort within the organization. By providing centralized support, they enable other teams to focus on strategic activities and improve overall operational efficiency. Shared Services Associates often collaborate closely with various departments, which offers valuable exposure and opportunities to learn about different business functions.

What are the key skills and qualifications needed to thrive as a shared services associate?

To thrive as a Shared Services Associate, you need a solid understanding of business administration, attention to detail, and experience with finance or HR processes, often supported by a relevant degree or equivalent experience. Familiarity with enterprise resource planning (ERP) systems like SAP or Oracle, and proficiency in Microsoft Office Suite are typically required. Strong organizational skills, problem-solving abilities, and effective communication help you manage high-volume tasks and collaborate across departments. These skills ensure efficient and accurate service delivery, supporting organizational operations and stakeholder satisfaction.

What is the difference between Shared Services Associate vs Customer Service Representative?

AspectShared Services AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in finance or administrationHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supporting internal departments like HR, finance, or ITCall centers, retail, or office environments interacting directly with customers
Employer & IndustryCorporate, finance, healthcare, and government sectorsRetail, telecommunications, hospitality, and service industries

Shared Services Associates typically support internal functions within organizations, focusing on administrative and operational tasks, while Customer Service Representatives primarily interact with external customers to resolve issues and provide support. Both roles require strong communication skills but differ in their focus and work environment.

What are the most commonly searched types of Shared Services jobs in Minnesota?

The most popular types of Shared Services jobs in Minnesota are:

What are popular job titles related to Shared Services Associate jobs in Minnesota?

For Shared Services Associate jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Shared Services Associate jobs in Minnesota look for?

The top searched job categories for Shared Services Associate jobs in Minnesota are:

Shared Services Associate jobs near you
Infographic showing various Shared Services Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Director of Client Services

Cox Insurance Associates Inc

Falcon Heights, MN • On-site

$90K - $115K/yr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Director of Client ServicesCox Insurance Overview

We are a third-generation, family-owned company, passionate about helping families and business owners reach their goals and feel confident they are protected. We have an exceptional team that works collaboratively to provide the best guidance and ongoing support in the industry. We handle insurance-related matters by developing a comprehensive plan to assist with lifestyle changes, claims, and everything in between. We believe in going the extra mile for our clients and treating them as if they were our own family. We are looking for someone with a customer-centric mindset to join our team.

Role Overview

We are seeking a strategic, people-first Director of Client Services to lead and evolve our client experience function, across multiple service lines. This role is ideal for a strong operator and leader who can build scalable service models, develop high-performing teams, and ensure a consistent, high-quality client experience as we grow. The ideal candidate thrives in a leadership role that blends strategy, execution, and coaching—bringing clarity to structure, accountability to teams, and continuous improvement to how we serve our clients.

What YOU are good at

Building Structure and Scalable Service Operations

  • Designing and refining service models, workflows, and team structures.
  • Creating clarity in roles, responsibilities, and accountability across teams.
  • Aligning account management resources to client segmentation and growth objectives.

Leading, Coaching, and Developing High-Performing Teams

  • Managing managers and developing emerging leaders.
  • Providing coaching, feedback, and performance management that drives growth.
  • Building a culture of accountability, continuous improvement, and support.

Driving Operational Excellence Through Data and Insight

  • Using metrics, reporting, and KPIs to evaluate team performance and service quality.
  • Identifying capacity gaps, staffing needs, and workflow inefficiencies.
  • Making data-driven decisions that improve productivity and client outcomes.

Delivering an Exceptional Client Experience

  • Establishing and maintaining service standards for renewals, claims support, documentation, and issue resolution.
  • Ensuring work is accurate, timely, and aligned with agency expectations.
  • Continuously improving service delivery through feedback and process refinement.

Partnering Cross-Functionally to Support Growth

  • Collaborating effectively with advisors, leadership, carriers, and shared services teams.
  • Supporting strategic initiatives, new offerings, and growth opportunities.
  • Removing friction and improving execution across departments.

Leading Through Change

  • Driving adoption of new systems, workflows, and service models.
  • Helping teams navigate change with clarity, consistency, and confidence.
  • Building processes that scale while maintaining a high-quality client experience.
Success in this role looks like
  • A clear team structure, organized around client segmentation, and is scalable
  • Team members understand their roles, priorities, and performance expectations and employees are supported, coached, and improving over time
  • Leadership has visibility into team capacity, quality, risks, and opportunities
  • Client experience is exceptional, consistent, and aligned with agency standards for response time, turnaround time, backlog management/aging
  • Service operations support growth rather than creating bottlenecks by managing accounts or revenue per service FTE, workload distribution, forecasted hiring needs
  • New services are built and functioning, and KPIs and OKRs are being measured
  • Client’s policies are managed in accordance with the advisor designed insurance program
Qualifications
  • Active Property & Casualty (P&C) license, or ability to obtain within 90 days of hire.
  • 5+ years of experience in an account management leadership role.
  • 2+ years of experience leading managers, with a demonstrated track record of developing new leaders.
  • 2+ years of experience serving High-Net-Worth (HNW) or Private Client customers.
  • Demonstrated experience in operational leadership, process improvement, and organizational change management.
What WE are good at
  • We protect lifestyles
  • We are guides
  • We give a damn
The "Extras" we offer (besides pay!)

Salary Range - $90,000 - $115,000k // Health insurance coverage, 401(k) with company match, Paid time off, Paid sabbatical based on tenure, Paid commission on your own policies – if licensed, Associate of the Year awards, Dry cleaning service, Wellness amenities, Team meals and events

Equal Opportunity Employer

Cox Insurance provides employment opportunities to all employees and applicants without regard to race, color, national origin, religion, sexual orientation, gender identity or expression, age, disability, sex (including pregnancy), personal appearance, genetic information, economic background, political affiliation, marital status, familial status, family responsibilities, matriculation, place of residence or business, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.