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Services Customer Service Jobs in Rochester, NY (NOW HIRING)

Tramec LLC

Customer Service Specialist

Ontario, NY · Hybrid

$16.50 - $21.75/hr

If you are committed to providing quality service to customers and are driven to continuous improvement, we invite you to apply! Essential Job Functions: * Answer customer phone calls and respond to ...

Walgreens

Customer Service Associate - Temporary

Rochester, NY · On-site

$14.25 - $19.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate - Temporary

Ontario, NY · On-site

$14 - $19.25/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate - Temporary

Ontario, NY · On-site

$14 - $19.25/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate - Temporary

Newark, NY

$14.50 - $20/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate - Temporary

Brockport, NY · On-site

$13.50 - $18.50/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate - Temporary

Rochester, NY · On-site

$14.25 - $19.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate - Temporary

Le Roy, NY

$13.25 - $18.25/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate - Temporary

Rochester, NY · On-site

$14.25 - $19.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate - Temporary

Fairport, NY · On-site

$13.75 - $19/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

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All JobsServices Customer Service JobsServices Customer Service Jobs in Rochester, NY

Services Customer Service information

See Rochester, NY salary details

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How much do services customer service jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for services customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a services customer service representative?

To thrive as a Services Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you build rapport and effectively resolve customer issues. These skills are essential for delivering excellent customer experiences, retaining clients, and supporting overall business success.

What is the difference between Services Customer Service vs Technical Support Customer Service?

AspectServices Customer ServiceTechnical Support Customer Service
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; technical certifications often preferred
Work EnvironmentCall centers, retail, service desksIT help desks, software/hardware support centers
Industry UsageRetail, hospitality, service industriesIT, telecommunications, electronics
Common Search/ComparisonCustomer service roles in services industryTechnical support roles in tech industry

Services Customer Service focuses on assisting customers with general inquiries, complaints, and service-related issues in various industries. Technical Support Customer Service specializes in troubleshooting technical problems, often requiring technical knowledge or certifications. Both roles involve helping customers but differ in technical complexity and industry focus.

What types of jobs fall under services customer service?

Services customer service jobs include roles such as customer service representatives, call center agents, technical support specialists, and client service coordinators. These positions typically involve assisting customers with inquiries, resolving issues, and providing product or service information, often requiring communication skills and familiarity with customer management tools.

What is a services customer service representative?

Services Customer Service representatives are professionals who assist customers with inquiries, complaints, or issues related to a company's services. They serve as the first point of contact, helping customers resolve problems, understand service offerings, and ensure satisfaction. Their responsibilities may include answering calls, responding to emails, troubleshooting issues, and processing service requests. Excellent communication and problem-solving skills are essential in this role. The goal is to maintain positive relationships and ensure customers have a good experience with the company's services.

What are some common challenges faced by services customer service representatives and how can they be managed effectively?

Services Customer Service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic approach can help address these challenges. Many organizations provide training and support systems—including knowledge bases and escalation procedures—to empower representatives to resolve issues efficiently and maintain high customer satisfaction.
What are popular job titles related to Services Customer Service jobs in Rochester, NY? For Services Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Services Customer Service jobs in Rochester, NY look for? The top searched job categories for Services Customer Service jobs in Rochester, NY are:
Services Customer Service jobs near you

Customer Service Specialist

Tramec LLC

Ontario, NY • Hybrid

$16.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Description

CS Automation, an automation and value-add distributor in Ontario, NY, is in a major growth mode and has an excellent opportunity for a full-time Customer Service Specialist. CS Automation is ISO 9001 Certified and provides an excellent opportunity offering room for advancement in a stable and friendly work environment.  

The company culture is described as: a culture of highly skilled, forward thinking and positive individuals who are also customer centric. CS Automation's management team fosters the growth and development of not only the company but our valued team members as well.


CS Automation offers a competitive compensation package to include health insurance, dental insurance and vision insurance with a high employer contribution, retirement plan with employer match, paid time off and competitive pay.

CS Automation is looking to fill a full-time position, Monday through Friday from 8:00am - 5:00pm. This is primarily a remote position working from home; though employees in this role are welcome to come in and work at the office at any time, each team member has to work at the office one day a week, as part of a rotation. If you are committed to providing quality service to customers and are driven to continuous improvement, we invite you to apply!


Essential Job Functions:

  • Answer customer phone calls and respond to customer emails.
  • Quote prices, availability and delivery options with a high degree of accuracy.
  • File order acknowledgments, vendor acknowledgments, vendor quotes, and other electronic documentation as required.
  • Work with production to schedule jobs and purchase components as needed.
  • Collaborate with Outside Sales to service customer requests.
  • Receive orders and enter in Prophet 21 (Epicor) ERP system.
  • Responsible for timely customer follow-up.
  • Generate returns (customer & vendor).
  • Strategically manage large and high-potential accounts. 
  • Expediting product to fill sales orders and production orders when needed.
  • Monitor the status of customer orders, relay availability changes and relevant order updates as needed.
  • Responsible for working in accordance with our documented quality system.
  • Attend meetings as required at the office and via Teams.
  • May be required by management to perform other reasonable work-related tasks.

Requirements

  • A minimum of a High School Diploma or equivalent with a minimum of 1 year of customer service experience and 1 year wholesale distribution experience.
  • Ability to learn and apply new information quickly.
  • Ability to thrive in a fast-paced and ever-changing environment.
  • Strong computer skills, particularly basic Excel, Word, and Outlook.
  • Communicates professionally (verbal and written) and in a timely manner.
  • Creative problem-solving skills and strong sense of urgency to meet customer needs.
  • Assertive team player with positive attitude and ability to establish rapport and build relationships with current and potential customers as well as co-workers.
  • Solid organizational skills, including the ability to manage and prioritize multiple competing priorities.
  • Ability to work independently and self-manage. 
  • Prophet 21 or comparable ERP system experience is a plus.
  • Advanced Excel skills and PowerPoint. 
  • Knowledge of industrial pneumatic and automation products.

WHY YOU'LL LOVE WORKING HERE:
Along with competitive pay, we offer a comprehensive benefits package that supports your health, finances, and work-life balance, including:

  • Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
  • Surgery & imaging program (potential for $0 cost)
  • Dental and vision insurance
  • Company-paid life insurance
  • Company-matched 401(k)
  • Paid vacation and 10 paid holidays (including your birthday)
  • On-demand pay (any day can be payday)
  • $2000 perfect attendance bonus
  • $500 employee referral bonus
  • $500 wellness visit drawing
  • Gym membership credit
  • Short- and long-term disability
  • Tuition reimbursement and internal training opportunities
  • Plus much more!

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