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Services Customer Service Jobs in Rochester, NY (NOW HIRING)

Walgreens

Customer Service Associate

Spencerport, NY

$13.50 - $18.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Ontario, NY · On-site

$14 - $19.25/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Pittsford, NY · On-site

$13.75 - $19/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Mr. Key's Locksmith

Customer Service

Rochester, NY · On-site

$20 - $25/hr

The Customer Service role is vital in ensuring exceptional support to customers through effective communication, accurate order processing, and thorough product knowledge. This individual contributor ...

Walgreens

Customer Service Associate

Spencerport, NY · On-site

$13.50 - $18.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Brockport, NY · On-site

$13.50 - $18.50/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Irondequoit, NY · On-site

$15 - $20.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Canandaigua, NY · On-site

$13.75 - $19/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

Walgreens

Customer Service Associate

Rochester, NY · On-site

$14.25 - $19.75/hr

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models ...

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Showing results 21-40

All JobsServices Customer Service JobsServices Customer Service Jobs in Rochester, NY

Services Customer Service information

See Rochester, NY salary details

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How much do services customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for services customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a services customer service representative?

Services Customer Service representatives are professionals who assist customers with inquiries, complaints, or issues related to a company's services. They serve as the first point of contact, helping customers resolve problems, understand service offerings, and ensure satisfaction. Their responsibilities may include answering calls, responding to emails, troubleshooting issues, and processing service requests. Excellent communication and problem-solving skills are essential in this role. The goal is to maintain positive relationships and ensure customers have a good experience with the company's services.

What are the key skills and qualifications needed to thrive as a services customer service representative?

To thrive as a Services Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you build rapport and effectively resolve customer issues. These skills are essential for delivering excellent customer experiences, retaining clients, and supporting overall business success.

What are some common challenges faced by services customer service representatives and how can they be managed effectively?

Services Customer Service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing multiple tasks simultaneously. Effective time management, active listening skills, and maintaining a calm, empathetic approach can help address these challenges. Many organizations provide training and support systems—including knowledge bases and escalation procedures—to empower representatives to resolve issues efficiently and maintain high customer satisfaction.

What is the difference between Services Customer Service vs Technical Support Customer Service?

AspectServices Customer ServiceTechnical Support Customer Service
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma; technical certifications often preferred
Work EnvironmentCall centers, retail, service desksIT help desks, software/hardware support centers
Industry UsageRetail, hospitality, service industriesIT, telecommunications, electronics
Common Search/ComparisonCustomer service roles in services industryTechnical support roles in tech industry

Services Customer Service focuses on assisting customers with general inquiries, complaints, and service-related issues in various industries. Technical Support Customer Service specializes in troubleshooting technical problems, often requiring technical knowledge or certifications. Both roles involve helping customers but differ in technical complexity and industry focus.

What types of jobs fall under services customer service?

Services customer service jobs include roles such as customer service representatives, call center agents, technical support specialists, and client service coordinators. These positions typically involve assisting customers with inquiries, resolving issues, and providing product or service information, often requiring communication skills and familiarity with customer management tools.

What are popular job titles related to Services Customer Service jobs in Rochester, NY?

For Services Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Services Customer Service jobs in Rochester, NY look for?

The top searched job categories for Services Customer Service jobs in Rochester, NY are:

Services Customer Service jobs near you

Customer Service Associate

Walgreens

Spencerport, NY

$13.50 - $18.75/hr

Full-time

Re-posted 29 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,233 frontline employees who took The Breakroom Quiz

97th of 113 rated pharmacies

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

What Walgreens employees say

Pay

Benefits

Hours and flexibility

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