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Servicenow Trainer Jobs (NOW HIRING)

eCIFM Solutions Inc.

ServiceNow Trainer

San Ramon, CA · On-site +1

$80K/yr

A ServiceNow Trainer is responsible for educating individuals and teams on how to effectively use the ServiceNow platform. They design, develop, and deliver training programs, covering topics such as ...

GCyber

ServiceNow Developer

MD · On-site

$57 - $78.25/hr

Support ServiceNow training for Government and contractor staff. Minimum Qualifications and Experience: * Active DoD SECRET clearance * ServiceNow Certified Application Developer (CAD) * DoD 8140 ...

GCyber

ServiceNow Developer

Andrews, MD · On-site

$68.75 - $94.50/hr

Support ServiceNow training for Government and contractor staff. Minimum Qualifications and Experience: * Active DoD SECRET clearance * ServiceNow Certified Application Developer (CAD) * DoD 8140 ...

Hireblazer

ServiceNow Instructor

Austin, TX · On-site

Design, develop, and deliver training for ServiceNow's Service Operations Workspace and Platform Analytics * Translate technical workflows into clear job aids and classroom ready content * Facilitate ...

Enhanced Veterans Solutions, Inc

ServiceNow Developer

MD · On-site

$129K - $142K/yr

Provide ServiceNow training for the Trouble Ticket System using Government-furnished devices, software, and commercial training aids. Requirements * ServiceNow Certified Application Developer (CAD) ...

Zunch Staffing

ServiceNow Administrator

Concord, NC · On-site

$80K - $120K/hr

Provide end-user support and training * Ensure the security, availability, and performance of ServiceNow Qualifications: * ServiceNow System Admin certification (admin or higher) * Minimum of 5 years ...

Georgia IT Inc

ServiceNow Administrator

Memphis, TN · On-site

ServiceNow Administrator MUST BE ON_SITE FROM DAY 1. Client: West Fraser Role: ServiceNow ... customer training, daily/weekly/monthly maintenance, upgrades, updates, researching new ...

Koniag, Inc.

ServiceNow Administrator

Nashville, TN · On-site

... training materials, supporting the onboarding of new call center staff on ServiceNow platform features and workflows. * Maintain accurate and up-to-date platform administration documentation ...

Koniag

ServiceNow Administrator

Nashville, TN · On-site

... training materials, supporting the onboarding of new call center staff on ServiceNow platform features and workflows. * Maintain accurate and up-to-date platform administration documentation ...

Saviance

ServiceNow Administrator

Boston, MA · On-site

Lead communication and training efforts related to ServiceNow, including ISD support strategies. * Oversee and track the progress of system upgrades and optimizations. * Manage relationships with ...

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How much do servicenow trainer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for servicenow trainer in the United States is $32.21, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ServiceNow trainer, and why are they important?

To thrive as a ServiceNow Trainer, you need in-depth knowledge of ServiceNow modules, training best practices, and instructional design, often backed by ServiceNow certifications and experience in IT service management. Proficiency with ServiceNow Learning Management Systems, custom training content creation tools, and virtual meeting platforms is highly valuable. Excellent communication, patience, adaptability, and strong presentation skills help trainers effectively educate users of varying technical backgrounds. These abilities are crucial to ensure learners build practical ServiceNow skills and implement solutions confidently in real-world environments.

What are the typical day-to-day responsibilities of a ServiceNow trainer?

As a ServiceNow Trainer, your daily tasks often include preparing and delivering training sessions—both in-person and virtually—on various ServiceNow modules for end users, administrators, or developers. You may also be responsible for developing customized training materials, assessing learner progress, and offering follow-up support to ensure workplace adoption. Trainers commonly collaborate with IT teams, project managers, and HR departments to tailor content and address specific organizational needs. This role requires ongoing learning to stay current with ServiceNow platform updates, ensuring you can deliver the most up-to-date instruction possible.

What is a ServiceNow trainer?

A ServiceNow Trainer is responsible for educating individuals and teams on how to effectively use the ServiceNow platform. They design, develop, and deliver training programs, covering topics such as IT service management (ITSM), workflows, and automation. Trainers may conduct in-person or virtual sessions, create training materials, and assess learner progress. Their goal is to ensure users can efficiently utilize ServiceNow to improve business processes.

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Servicenow Trainer jobs near you
Infographic showing various Servicenow Trainer job openings in the United States as of August 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 100% In-person job distribution, with an average salary of $66,999 per year, or $32.2 per hour.

ServiceNow Trainer

eCIFM Solutions Inc.

San Ramon, CA

Full-time

Re-posted 25 days ago

Job description

Job Description

A ServiceNow Trainer is responsible for educating individuals and teams on how to effectively use the ServiceNow platform. They design, develop, and deliver training programs, covering topics such as IT service management (ITSM), workflows, and automation. Trainers may conduct in-person or virtual and train the trainer sessions; create training materials; and assess learner progress. Their goal is to ensure users can efficiently utilize ServiceNow to improve business processes.

Primary Responsibilities

  • Facilitate live (virtual and inperson) ServiceNow training for technical and nontechnical audiences.
  • Deliver targeted training on new features, portals, workflows, and catalog items.
  • Produce and maintain highquality training videos, instructor guides, reference guides, and job aids.
  • Identify training gaps using customer feedback and Knowledge Article trends, and recommend improvements.
  • Maintain training materials in both digital and print formats to support broad accessibility.
  • Ensure training programs evolve to meet new requirements by identifying and implementing efficiency and effectiveness enhancements.
  • Collaborate with product owners, developers, and stakeholders to ensure training aligns with new releases and platform enhancements.

Qualifications

  • Hands on experience using the ServiceNow platform
  • 3+ years facilitating tailored in person, virtual and train the trainer training
  • 3+ years drafting user documentation (Knowledge Articles, user guides, process guides, job aids)
  • Strong verbal and written communication skills for training diverse audiences
  • Ability to simplify complex technical concepts into accessible training materials
  • Experience collaborating with cross functional teams to refine training requirements and content
  • Possess excellent customer service skills
  • Ability to multi-task and self-assign work in a fast-paced environment.
  • Understanding of ITIL foundation or ITIL certified.

Deliverables

  • Develop a training curriculum to include module-by-module breakdown with learning objectives, prerequisites, and outcomes and suggested session length and sequence for each module.
  • Create training materials that include PowerPoint/Google Slides decks with visuals and examples, hands-on exercise guides and lab instructions (where appropriate), video tutorials for complex workflows or configurations and cheat sheets for quick reference.
  • Design a Performance Analytics training package to include step-by-step guide to creating dashboards and widgets; sample datasets/mock scenarios for practice; and best practices for data visualization and reporting.
  • Generate a Train-the-Trainer Program
  • Provide Post-Training Support in the form of Q&A session recordings or FAQs, follow-up email or portal access for learners, feedback collection and analysis for future updates.
  • Centralize library of all training assets (Confluence, SharePoint, or LMS) with version control and change logs for updates.

Work Location: Remote

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