Service Technician Manager Jobs (NOW HIRING)

Department: Veterinary Technicians

Employment Type: Full Time

Location: Austin, Texas

Compensation: $26.00 - $28.00 / hour

Animal Medical Center of Austin (AMC Austin) is seeking an experienced, credentialed Veterinary Technician Manager to join our leadership team.

This is an exciting opportunity for a strong Veterinary Technician leader who enjoys mentoring others, improving hospital operations, and making a meaningful impact while continuing to work directly with patients, clients, doctors, and the technical team. Unlike traditional management positions, this is a true working manager role that combines hands‑on veterinary medicine with leadership, business operations, and team development.

As our Veterinary Technician Manager, you will serve as a key member of the hospital leadership team while remaining actively involved on the treatment floor. You will spend a significant portion of your time in scrubs supporting appointments, assisting with surgery and anesthesia, helping manage patient flow, mentoring team members, and ensuring the hospital operates efficiently each day.

In addition to your technical responsibilities, you will partner closely with the Medical Director, Regional Operations Manager, and Innovetive Petcare leadership team to support hospital operations, team development, financial performance, employee engagement, and business growth.

This role was designed for an experienced Veterinary Technician leader who wants to expand beyond traditional technical leadership and gain experience in the operational, financial, and people‑management aspects of veterinary hospital leadership.

You’ll gain hands‑on experience in hospital operations, staffing, payroll, inventory management, recruiting, employee development, financial performance, and business operations‑creating a pathway toward future Practice Manager opportunities within Animal Medical Center of Austin and Innovetive Petcare.

As Animal Medical Center of Austin continues to grow, we recognize the need for a dedicated technical and operational leader who can support both the medical and business needs of the hospital.

• Improve communication and operational consistency throughout the hospital
• Increase technical floor support and appointment capacity
• Strengthen onboarding, training, and staff development
• Create a leadership pathway for an experienced Veterinary Technician
• Support employee retention through mentorship and accountability
• Improve operational efficiency and workflow management
• Help drive hospital growth and financial performance
• Foster a positive, collaborative, and high‑performing culture

This position blends hands‑on veterinary medicine with leadership and operational responsibilities.

This is not an office‑only leadership role. You will regularly work on the hospital floor alongside doctors, technicians, assistants, and client care team members.

Responsibilities include:

• Supporting appointments and patient care
• Assisting with surgery and anesthesia monitoring
• Performing treatments and nursing care
• Helping manage patient flow and hospital efficiency
• Supporting doctors and fellow technicians during busy periods
• Serving as a technical resource for the team
• Mentoring Veterinary Technicians and Veterinary Assistants
• Assisting with training and onboarding new team members
• Helping increase appointment capacity when needed
• Maintaining a visible leadership presence on the treatment floor
• Supporting high‑quality patient care and client service standards

In addition to working on the hospital floor, this role is responsible for supporting the operational success of the hospital.

Responsibilities include:

• Participating in Innovetive Petcare leadership meetings, training programs, and required business initiatives
• Supporting hospital financial performance and key business metrics
• Reviewing and understanding profit and loss statements (P&L)
• Assisting with inventory management, purchasing, and cost control
• Monitoring inventory counts and helping maintain appropriate stock levels
• Supporting payroll review and timecard management
• Assisting with schedule creation and staffing coverage planning
• Supporting employee recruitment, interviewing, hiring, onboarding, and retention efforts
• Participating in employee coaching, development, and performance management
• Holding team members accountable to hospital standards, expectations, and policies
• Supporting corrective action and employee relations discussions when necessary
• Assisting with termination processes in partnership with hospital leadership and Human Resources
• Coordinating communication between leadership and staff
• Identifying workflow challenges and implementing process improvements
• Monitoring staff training progress and skill development
• Supporting marketing initiatives and hospital growth strategies
• Ensuring hospital policies and procedures are consistently followed

Success in this role is measured by strong team performance, operational efficiency, employee engagement, patient care quality, and the overall success of the hospital.

• Mentor and support Veterinary Technicians and Veterinary Assistants
• Help onboard and train new team members
• Promote a positive, collaborative, and accountable team culture
• Support ongoing staff development and continuing education
• Hold team members accountable to established standards and expectations
• Identify opportunities to improve technician utilization and efficiency
• Help create clear career growth pathways for team members
• Serve as a resource for questions, guidance, and support
• Partner with hospital leadership to develop future leaders within the organization

This role plays an active part in the hospital's operational and financial success, helping drive outcomes related to:

• Technical workflow efficiency
• Team productivity and accountability
• Inventory management and cost control
• Labor management and scheduling efficiency
• Employee retention and engagement
• Staff training and development
• Client experience and hospital growth
• Financial performance and operational consistency
• Communication and collaboration between departments

You will work closely with the Medical Director, Regional Operations Manager, and Innovetive Petcare leadership team to ensure priorities are completed, goals are achieved, and communication remains clear and effective.

• Credentialed Veterinary Technician (or TX Eligible)
• Minimum of 3 years of Veterinary Technician experience
• Previous Lead Technician, Supervisor, Team Lead, or Management experience preferred
• Strong technical and patient‑care skills
• Excellent communication and organizational abilities
• Ability to multitask and prioritize in a fast‑paced environment
• Positive leadership mindset and desire to mentor others
• Ability to work independently while collaborating effectively with the team
• Strong problem‑solving and decision‑making skills

• Experience managing or supervising veterinary support staff
• Strong understanding of veterinary hospital operations
• Experience with inventory management and staffing coordination
• Experience coaching and developing team members
• Passion for leadership, mentorship, and professional development
• Interest in pursuing long‑term hospital leadership opportunities

At AMC Austin, we believe our Veterinary Technicians and Assistants are essential to delivering exceptional patient care and client service. We are committed to investing in our team, supporting professional growth, and creating opportunities for long‑term career advancement.

This role offers the unique opportunity to remain actively involved in veterinary medicine while developing valuable leadership, operational, financial, and business‑management experience.

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid Time Off
• Continuing Education support
• Employee pet care discounts
• Leadership development opportunities
• Career growth within Innovetive Petcare
• Supportive team culture focused on collaboration and excellence

If you're a credentialed Veterinary Technician leader who is passionate about patient care, mentorship, operational excellence, and helping veterinary teams succeed, we'd love to hear from you.

Join Animal Medical Center of Austin and help shape the future of our growing team while building your path toward hospital leadership.