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Service Technician Manager Jobs (NOW HIRING)

Freedom Power

Service Technician Manager

Austin, TX · On-site

Monitor and manage technician training statuses, certifications, and compliance timelines across all service regions. * Track, analyze, and report on technician re-roll (return trip) rates as a core ...

Freedom Power

Service Technician Manager

Austin, TX · On-site

Monitor and manage technician training statuses, certifications, and compliance timelines across all service regions. * Track, analyze, and report on technician re-roll (return trip) rates as a core ...

The Pool and Spa Place

Service Manager

Cranbury, NJ · On-site

Assign daily work to field service technicians. * Schedule and coordinate service calls, pool openings, and pool closings. * Create and manage service orders; review recommended work with technicians ...

VCA Animal Hospital

Technician Manager

Clackamas, OR · On-site

Veterinary Technical Services POSITION REPORTS TO: Hospital Administrator The Technician Manager is a member of the hospital leadership team and will assist in planning, policy formulation, and ...

Revenue Chicago LLC

Technician Manager

Chicago, IL · On-site

$30K - $40K/yr

Why Val's Services? * We provide a company's computer (Mac) - Must know how to use it * You can ... Manage technician hiring initiatives, interview and manage training schedules for technicians 12 ...

Kodiak

Technician Manager

Lancaster, TX · On-site

... technicians, ensuring high-quality work and adherence to safety standards * Oversee Daily ... and servicing are completed on time * Project Management - Keep track of the fleet, prototype ...

Kodiak

Technician Manager

Lancaster, TX · On-site

... technicians, ensuring high-quality work and adherence to safety standards * Oversee Daily ... and servicing are completed on time * Project Management - Keep track of the fleet, prototype ...

Kodiak

Technician Manager

Dallas, TX · On-site

... technicians, ensuring high-quality work and adherence to safety standards * Oversee Daily ... and servicing are completed on time * Project Management - Keep track of the fleet, prototype ...

ABNation Inc

Technician/Manager

Hollywood, FL · On-site

$200K/yr

Technician/Manager - Drive Remote Field Operations and Build Financial Freedom Job Overview ... Direct daily field operations and service execution across your assigned residential territory.

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Service Technician Manager information

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$34K

$82.8K

$169.5K

How much do service technician manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service technician manager in the United States is $82,824.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Service Technician Managers, and how can they effectively address them?

Service Technician Managers often face challenges such as coordinating schedules for multiple technicians, ensuring consistent quality of service, and managing customer expectations. Effective communication, strong organizational skills, and leveraging technology for dispatch and reporting can help address these issues. Additionally, providing regular training and fostering a collaborative team environment are key to maintaining high morale and performance. Staying adaptable and proactively addressing problems as they arise will contribute to smoother operations and increased customer satisfaction.

What are the key skills and qualifications needed to thrive as a Service Technician Manager, and why are they important?

To thrive as a Service Technician Manager, you need extensive technical knowledge in your service area, leadership experience, and a background in technical training or certification, often supported by a degree in engineering or a related field. Familiarity with field service management software, diagnostic tools, and industry-specific certifications (such as ASE or HVAC certifications) is highly valuable. Strong communication, problem-solving, and team management skills help you effectively lead technicians and resolve customer issues. These competencies ensure efficient service delivery, high team performance, and strong customer satisfaction.

What does a Service Technician Manager do?

A Service Technician Manager oversees a team of service technicians, ensuring that maintenance and repair tasks are completed efficiently and to company standards. They coordinate schedules, provide training and support, and handle customer concerns related to service work. Additionally, they are responsible for managing inventory, maintaining safety protocols, and striving to meet performance and quality goals for their department.

What is the difference between Service Technician Manager vs Service Technician?

AspectService Technician ManagerService Technician
CertificationsOften requires technical certifications plus management trainingTypically needs technical certifications relevant to the industry
Work EnvironmentSupervises teams, manages schedules, and oversees service operationsPerforms hands-on repair and maintenance tasks in the field or shop
Employer & Industry UsageUsed in companies with multiple technicians, overseeing service departmentsUsed by service companies, repair shops, and field service providers

The Service Technician Manager focuses on supervising and coordinating service teams, ensuring efficient operations, and handling administrative tasks. In contrast, the Service Technician primarily performs technical repair and maintenance work. While both roles require technical skills, the manager role adds leadership and management responsibilities, making it suitable for those with both technical expertise and supervisory experience.

What cities are hiring for Service Technician Manager jobs? Cities with the most Service Technician Manager job openings:
What are the most commonly searched types of Service Technician jobs? The most popular types of Service Technician jobs are:
What states have the most Service Technician Manager jobs? States with the most job openings for Service Technician Manager jobs include:
Service Technician Manager jobs near you

Service Technician Manager

Freedom Power

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Join the Energy Revolution: Power Your Career with Freedom Power!

Tired of the status quo? So are we. Freedom Power is leading the charge in the rapidly expanding world of home electrification. We've unified the expertise of Freedom Solar and Freedom HVAC to become a complete whole-house energy provider, and we're looking for passionate individuals to join our unstoppable team. This is more than a job; it's a mission to achieve Energy Empowerment for our customers. We offer the full spectrum of solutions-from cutting-edge solar and battery storage to high-efficiency HVAC, generators, and innovative Power Plans. You'll be joining the same local, Texas-rooted teams committed to customer-first excellence, but with a massive new opportunity for growth and impact. If you want to build a rewarding career by helping homeowners take control of their energy, slash their bills, and stay protected no matter what-your future starts here.

We take great pride in living by these 6 core values: 

Pride in Quality Craftsmanship 
Go Above and Beyond 
Put People First 
Have a Humble Heart 
Give a Damn 
Shoot Straight 


The Service Technician Manager oversees the performance, development, and accountability of Freedom Power's field Service Technicians. This role bridges field operations and quality management by tracking technician training statuses, analyzing key performance indicators, managing re-roll root-cause investigations, and ensuring accurate reconciliation of time and vehicle data through Motive. The ideal candidate is a highly technical solar professional with strong leadership instincts and a systematic approach to quality improvement.

JOB DUTIES

PERFORMANCE MANAGEMENT & KPI OVERSIGHT

  • Monitor and manage technician training statuses, certifications, and compliance timelines across all service regions.
  • Track, analyze, and report on technician re-roll (return trip) rates as a core KPI; conduct structured root cause analysis to identify patterns and systemic issues driving re-rolls.
  • Review and analyze field data, Sunrise workflows, and DialPad metrics related to troubleshooting to pinpoint areas for improvement in individual and team performance.
  • Develop and implement targeted retraining programs and corrective action plans for Service and Operations teams to address identified shortcomings.
  • Perform timecard reconciliation and verification, cross-referenced against Motive vehicle-tracking data, to ensure accuracy, compliance, and accountability.

FIELD SERVICE & DISPATCH MANAGEMENT

  • Manage and support the field service technician team across active service territories.
  • Coordinate with schedulers to validate scope-of-work details ahead of extensive service visits, ensuring technicians are properly equipped, informed, and prepared to resolve issues on the first trip; flag any scope gaps or preparation concerns.
  • Perform and direct high-level system diagnostics and troubleshooting for solar PV and storage systems.
  • Coordinate with the Purchasing team to source and order special or non-stock components required for complex service scenarios. 
  • Assist with developing pricing for special-case or out-of-scope service scenarios, including non-warranty repairs, custom remediation work, and unique equipment configurations.
  • Help the Resolutions Team identify sources of roof leaks and determine fault.

PLATFORM OPERATIONS & WORKFLOW MANAGEMENT

  • Maintain proficiency in Sunrise for task assignment, service call management, and residential installation tracking; ensure tasks are completed properly by field teams.
  • Leverage SiteCapture, Skedulo, Dialpad, Sunrise, and related monitoring platforms to document field activities, track service completion, and support quality checks.
  • Manage backlog reporting and order management to ensure timely resolution of service obligations.

TRAINING, COORDINATION & COMMUNICATIONS

  • Work with Technical Coordinators by offering continuous training, performance feedback, and operational assistance.
  • Improve and maintain interdepartmental communication and collaboration, particularly among field operations, Safety, and Service Operations.
  • Consistently help provide excellent customer service by offering technical knowledge and clear guidance to Service Coordinators during escalations, if needed. 

TECHNICAL SCOPE & REMEDIATION

  • Provide technical support via the Installer Hotline, including diagnostics, configuration guidance, and troubleshooting, to ensure the correct installation and operation of solar and battery components.
  • Apply knowledge of NEC codes and PV inspection best practices across all field activities.
KNOWLEDGE, SKILLS & ABILITIES
  • Comprehensive knowledge of NEC electrical code, solar PV technologies, and inspection best practices.
  • Possesses strong analytical capabilities, utilizing field performance and re-roll rate data to conduct root cause analysis, particularly in relation to training, inventory, and the effectiveness of remote diagnostics.
  • Proficiency with Motive (fleet and time tracking), Sunrise, SiteCapture, and solar monitoring platforms (SolarEdge, Enphase, Tesla Powerhub).
  • Ability to lead, coach, and develop field technician teams across multiple service locations.
  • Strong communication skills, written and verbal, for internal coordination, vendor correspondence, and customer-facing interactions.
  • Detail-oriented with strong timecard, data reconciliation, and documentation discipline.
  • Comfortable conducting or directing warranty claims, RMA processing, and OEM vendor coordination (Tesla, SolarEdge, Enphase).
EDUCATION & EXPERIENCE
  • High School Diploma or equivalent required; Associate's or Bachelor's degree in a technical field preferred.
  • 5+ years of experience in solar service required.
  • Lead Installer experience preferred.
  • Electrical Apprentice License preferred; Journeyman Electrician License preferred.
  • NABCEP Photovoltaic System Inspector (PVSI) certification preferred.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Heavy lifting, under 100 lbs; Heavy carrying, under 50 lbs; Walking; Standing; Sitting, Climbing ladders; Operating office equipment; Operating motor vehicle; Operating Heavy Machinery. Ability to see; Identify colors; Hearing (with aid); Ability to write; Ability to count; Ability to read; Ability to tell time; Travel by car 10% of the time; Inside; Working closely with others; Working alone.

We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven't thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.

Freedom Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employee Benefits:

Freedom Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following: 

Medical, Dental, and Vision Insurance 
100% Company-Sponsored Short-Term Disability 
401(k) Employer Matching 
Weekly Pay Dates 
3 Weeks PTO + 3 Sick Days
12 Paid Holidays 
1 Floating Holiday
Upward mobility Opportunities!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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