Service Scheduling Coordinator Jobs in Rochester, MN

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Fabrication coordinator will be a vital member of the facility, responsible for completion of operational dashboards, reporting, facilitating annual core training, managing Gemba schedule, attendance tracking and coordinating other related tasks within the facility.

• Principal Duties and Responsibilities (Essential Functions):

  • Facilitate completion of operational dashboards for performance measuring and reporting
  • Assist leadership in supporting new hire onboarding and orientation.
  • Track and facilitate annual core training for all staff.
  • Coordinate and organize seminars and meetings.
  • Support, create, and administer employee recognition initiatives.
  • Support meetings (schedule invites, distribute minutes, etc.
  • Assist with ordering supplies and maintaining inventory control based on operational standards (Operational Excellence)
  • Provide support to fabrication department as needed (e.g. occasionally fabricate devices)
  • Assist leadership in receiving and screening incoming customer service communications, answering questions, researching and resolving problems and directing inquiries to the appropriate personnel.
  • Assist the team by initiating contact with internal customers (Clinicians) and assisting with improving relationships by identifying potential issues before they arise.
  • Perform other duties as assigned.
  • Scheduling entries of incoming work as well as closing them at the end of the workday

  Job Characteristics

  Knowledge and Skill:

   

  • Demonstrated knowledge of Microsoft Office Suite, including Excel, Word, Outlook.
  • Team player that supports the common goals of the team to meet all processing service level agreements.
  • Ability to function in a fast-paced environment (organize, multi-task & prioritize, while keeping a focus on short- and long-term objectives)
  • Detail oriented and high level of accuracy to meet deadlines.
  • Ability to organize events, coordinating many factors for successful execution.
  • Must be able to communicate with all levels of the organization.

  Job Complexity:

  Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision making.

  Supervision Received and Exercised:

  Normally receives detailed instructions on all work. Works under close supervision.

• Typically requires less than 1 year of related experience.

• HS Diploma or GED

• Demonstrated knowledge of Microsoft Office Suite, including Excel, Word, Outlook.
• Team player that supports the common goals of the team to meet all processing service level agreements.
• Ability to function in a fast-paced environment (organize, multi-task & prioritize, while keeping a focus on short- and long-term objectives)
• Detail oriented and high level of accuracy to meet deadlines.
• Ability to organize complex events, coordinating many factors for successful execution.
• Must be able to communicate with all levels of the organization.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Pay range of $17.54-26.30/hour + bonus+ benefits. This pay range is posted to comply with State Law.  Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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