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Service Scheduler Jobs in Michigan (NOW HIRING)

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Home Improvement Installation Scheduler

Sterling Heights, MI · On-site

$18 - $19.50/hr

This proactive approach helps reduce no-shows and ensures excellent customer service. * Email ... Scheduler Qualifications: * Flooring Scheduling Knowledge (Essential): Since your center deals with ...

Mike Savoie Chevrolet

Service Department Scheduler

Troy, MI · On-site

$17.50 - $22.75/hr

Service Department Scheduler Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been ...

DISHER

Scheduler

Walker, MI · On-site

In this role, you'll play a critical role in connecting services to customers. If you enjoy coordinating schedules, resolving conflicts, and managing communications between technicians and customers ...

OPmobility

Master Production Scheduler

Adrian, MI · On-site

Ensure flawless customer service & schedule reliability Monitor all OEM customer portals and online systems to guarantee accurate data flow and ensure 100% customer satisfaction. Maintain ...

McLaren Health Management Grp

Scheduler

Cheboygan, MI · On-site

... services required as outlined in agreements, urgent requests and care plans. 6. Maintains and ... Prior scheduling experience. Two years of experience, preferably in health care. Additional ...

DISHER

Scheduler

Walker, MI

In this role, you'll play a critical role in connecting services to customers. If you enjoy coordinating schedules, resolving conflicts, and managing communications between technicians and customers ...

DISHER

Scheduler

Walker, MI

In this role, you'll play a critical role in connecting services to customers. If you enjoy coordinating schedules, resolving conflicts, and managing communications between technicians and customers ...

McLaren

Scheduler

Cheboygan, MI · On-site

... services required as outlined in agreements, urgent requests and care plans. 6. Maintains and ... Preferred: • Prior scheduling experience. • Two years of experience, preferably in health care.

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$12

$18

$26

How much do service scheduler jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for service scheduler in Michigan is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.34 per hour, depending on experience, location, and employer.

What does a service scheduler do?

A Service Scheduler is responsible for coordinating and organizing appointments, service calls, and maintenance schedules for a company's clients or customers. They communicate with customers to confirm service needs, assign tasks to technicians or service staff, and ensure that schedules are efficient and meet both client and company requirements. Service Schedulers often use specialized software to track, update, and manage appointments, helping to maximize productivity and customer satisfaction. Their role is crucial in industries such as HVAC, automotive repair, healthcare, and facility management.

What are the key skills and qualifications needed to thrive as a service scheduler?

To thrive as a Service Scheduler, you need strong organizational skills, attention to detail, and experience with scheduling or dispatching, often supported by a high school diploma or equivalent. Familiarity with scheduling software such as ServiceTitan or Microsoft Outlook and basic proficiency in CRM systems are typically required. Excellent communication, problem-solving abilities, and the capacity to handle stressful situations are crucial soft skills in this role. These skills and qualities enable efficient coordination of service appointments, minimize downtime, and ensure high customer satisfaction.

What are some common challenges faced by service schedulers and how can they be managed effectively?

Service Schedulers often face challenges such as last-minute appointment changes, coordinating between technicians and customers, and managing high volumes of requests during peak times. Effective communication, flexibility, and strong organizational skills are key to overcoming these hurdles. Utilizing scheduling software and maintaining up-to-date records can help reduce errors and improve efficiency. Regular check-ins with team members also ensure everyone is aligned and can adapt quickly to changes.
What are popular job titles related to Service Scheduler jobs in Michigan? For Service Scheduler jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Scheduler jobs in Michigan look for? The top searched job categories for Service Scheduler jobs in Michigan are:
Service Scheduler jobs near you
Infographic showing various Service Scheduler job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,928 per year, or $18.7 per hour.

Customer Service Scheduler

Maple Hill Auto Group

Kalamazoo, MI • On-site

$16 - $18/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Customer Service Representative / Scheduler

Are you the kind of person who keeps everything running smoothly, stays calm on a busy phone line, and genuinely enjoys helping people? We're looking for a Customer Service Representative / Scheduler to be the friendly first point of contact for our service customers. In this role, you'll field incoming calls, book service appointments across our two shops, and keep the daily workflow humming.

What You'll Do
  • Answer incoming scheduling calls (40–60 per day) with professionalism and warmth
  • Confirm customer information (name, email, phone, vehicle) to ensure accurate scheduling
  • Manage the appointment schedule for two shops, allowing proper time for each visit and preventing over-booking
  • Track down answers for customers using multiple resources — or partner with coworkers, service advisors, and parts advisors to find them
  • Review appointments regularly with a keen eye for detail to catch and correct errors
  • Coordinate with service advisors on loaner vehicles, pickups/deliveries, and waiting appointments
  • Make sound decisions in line with company policies and values so every customer has a great dealership experience
  • Take on other duties as assigned
Schedule

Our department operates:

  • Monday: 8:00 AM – 7:00 PM
  • Tuesday – Friday: 8:00 AM – 5:30 PM
  • No Weekends!
What We're Looking For
  • High school diploma or equivalent
  • Valid and insurable driver's license
  • Prior customer service experience
  • Communication: Excellent verbal, written, and digital communication skills — you connect with people effectively, efficiently, and with empathy
  • Problem solving: You ask smart, relevant questions, know where to find answers, and craft solutions that work for the customer and the business alike
Compensation & Benefits
  • $16-$18/hour depending on experience
  • PTO
  • Paid Holidays
  • 401k with Company Match
  • Health, Vision & Dental benefits
  • Room for growth and promotion

[Company Name] is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

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