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Service Operations Manager Jobs in Waco, TX (NOW HIRING)

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...

MCI Careers

Call Center Operations Manager

Killeen, TX · On-site

Coach supervisors on customer service best practices and operational excellence. * Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of accountability ...

WCTractor

Service Manager

Waco, TX · On-site

What You'll Do As a Service Manager, you'll oversee all service operations at your location, partnering across departments to keep both internal and external customers satisfied while growing ...

WCTractor

Service Manager

Waco, TX · On-site

What You'll Do As a Service Manager, you'll oversee all service operations at your location, partnering across departments to keep both internal and external customers satisfied while growing ...

WCTractor

Service Manager

Waco, TX · On-site

$55 - $75/hr

What You'll Do As a Service Manager, you'll oversee all service operations at your location, partnering across departments to keep both internal and external customers satisfied while growing ...

Carmax

Production Manager

Killeen, TX · On-site

$61K - $107K/yr

Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax's Service Operations ...

CarMax, Inc.

Production Manager

Killeen, TX · On-site

Position Overview As a Service Operations Support Manager in Training, you will play a critical role in supporting operational excellence and associate development within CarMax's Service Operations ...

Sodexo

Food Service Manager 3

Waco, TX · On-site

$56K - $72K/yr

Lead complex food service operations that directly influence client experience and retention ... Expand expertise in purchasing, inventory control, food cost management, and forecasting.

Sodexo

Food Service Manager 3

Waco, TX · On-site

$56K - $72K/yr

Lead complex food service operations that directly influence client experience and retention ... Expand expertise in purchasing, inventory control, food cost management, and forecasting.

Sodexo

Food Service Manager 3

Waco, TX · On-site

$56K - $72K/yr

Performs specialized technical tasks to support operations. Work is primarily achieved ... Food service management experience with emphasis on purchasing, inventory, food cost analysis, and ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Waco, TX

Service Operations Manager information

See Waco, TX salary details

$31.5K

$69.8K

$116.3K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Waco, TX is $69,818.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Waco, TX?

The most popular types of Service Operations jobs in Waco, TX are:

What are popular job titles related to Service Operations Manager jobs in Waco, TX?

For Service Operations Manager jobs in Waco, TX, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Waco, TX look for?

The top searched job categories for Service Operations Manager jobs in Waco, TX are:

What cities near Waco, TX are hiring for Service Operations Manager jobs?

Cities near Waco, TX with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Retail Operations Manager

Northern Tool + Equipment

Waco, TX • On-site

$53K - $62K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Key responsibilities

  • Deliver knowledgeable customer service while maintaining a clean, safe, and stocked store.

  • Manage a team of Cashiers and Stockers to improve processes related to inventory, merchandising, safety, asset protection, cashiering, and money handling.

  • Serve as Manager on Duty (MOD), including opening and closing the store according to policies and procedures.

Northern Tool + Equipment rating

7.9

Company rating: 7.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

6th of 51 rated home improvement retailers

Job description

Description
Are you a determined leader with a knack for driving efficient operations?
As an Operations Manager, you will help keep store running smoothly for our customers as well as our employees. At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It's our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your positive and professional attitude contributes to our winning culture and makes sure we leave a lasting impression.
Role Specific Details:
  • Schedule Requirements: Open Availability

Key Responsibilities:
  1. Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
  2. Manage a team of Cashiers and Stockers to drive efficiencies in the execution of all processes and programs related to inventory, merchandising, safety, asset protection, cashiering and money handling to achieve team and overall store goals.
  3. Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Cashier and Stocking Associates.
  4. Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
  5. Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

What you will bring to the table:
  • High school education or equivalent required, 2 years of college or related technical training preferred.
  • 2 years of related retail experience.
  • Previous supervisory experience preferred.
  • Ability to lead, guide and mentor store employees.
  • Strong customer service, decision-making and problem-solving skills.
  • Knowledge of tools and equipment appreciated, but not required.
  • Ability to lift up-to 70 lbs.

About Us
Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota's Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We're looking for people who share our blue-collar work ethic. If you're the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we'd love to talk to you about becoming a member of our team.
Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you'll enjoy a comprehensive and competitive compensation package that includes:
  • Competitive Pay: Earn $53,300 - $62,730 annually, with your exact compensation personalized based on your skills, experience, and location. We believe in rewarding top talent with pay that reflects your value.
  • Flexible Work Schedule: Achieve the work-life balance you deserve with our flexible scheduling.
  • Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
  • Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
  • Get Paid on Your Terms: With our Daily Pay option, you don't have to wait for payday-access your earnings whenever you need them for added financial flexibility.
  • Holidays and Time Off: We believe in giving our team time to relax and recharge. Our stores are closed on Easter, Thanksgiving, and Christmas, ensuring you can enjoy these special occasions with your loved ones. Additionally, we operate with reduced hours on five other federal holidays, recognizing the importance of personal time. Employees working 30+ hours per week are eligible for paid holidays and paid time off.
  • Incentives: Be rewarded for eligible incentive programs.

When you join Northern Tool + Equipment, you're not just starting a job-you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!

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