ZipRecruiter

Log In

1

Service Operations Manager Jobs in Tavernier, FL

West Marine

Operations Manager

Islamorada, FL · On-site

Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ... Ensure the store and staff exemplify our brand and service standards. * Maintain knowledge through ...

Ocean Reef Club

Airport Operations Specialist

Key Largo, FL · On-site

$48K - $61K/yr

Performs Operational Service functions which include inspections and upkeep for airport assets ... Keeps Airport Management informed of events and activities of an unusual nature as well as routine ...

Ocean Reef Club

Airport Operations Specialist

Key Largo, FL

$48K - $61K/yr

Performs Operational Service functions which include inspections and upkeep for airport assets ... Keeps Airport Management informed of events and activities of an unusual nature as well as routine ...

EOS Hospitality

Front Office Manager

Islamorada, FL · On-site

Operations Management * Manage and supervise front desk, concierge, and guest services operations to deliver seamless check-in/check- out experiences and exceptional service standards consistent with ...

EOS Hospitality

Front Office Manager

Islamorada, FL · On-site

Operations Management * Manage and supervise front desk, concierge, and guest services operations to deliver seamless check-in/check- out experiences and exceptional service standards consistent with ...

Sonepar

Manager Counter Sales

Homestead, FL · On-site

$16.50 - $19.75/hr

World Electric offers electrical products and services to contractors. If it helps bring ... Provide Branch Operations Manager with information pertaining to planning, purchasing, people, and ...

NTT DATA Services

BPO Senior Manager

FL · On-site

$93K/yr

Identify operational challenges and recommend process improvements to strengthen service delivery ... Management monitors all technical issues and agent downtime. Consistent availability is critical to ...

Troon Golf

Head Golf Professional

Homestead, FL · On-site

... service operations, cart fleet, and may assist with supervising Food and Beverage operations ... Manages department members that may include but is not limited to: Assistant and Associate Golf ...

Troon

Head Golf Professional

Homestead, FL · On-site

... of the golf operation. Provides professional support, direction, management, training and ... Creates a customer service-oriented atmosphere that promotes the game of golf and meets the needs ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Tavernier, FL

Service Operations Manager information

See Tavernier, FL salary details

$34.1K

$75.5K

$125.7K

How much do service operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service operations manager in Tavernier, FL is $75,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $91,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Tavernier, FL?

For Service Operations Manager jobs in Tavernier, FL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Tavernier, FL look for?

The top searched job categories for Service Operations Manager jobs in Tavernier, FL are:

What cities near Tavernier, FL are hiring for Service Operations Manager jobs?

Cities near Tavernier, FL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Tavernier, FL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $75,476 per year, or $36.3 per hour.

Operations Manager

West Marine

Islamorada, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

West Marine rating

6.3

Company rating: 6.3 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

301st of 738 rated retailers

Job description

Job Summary
Under limited supervision, this role assists in achieving the sales goals of the business unit. Responsibilities include training and reinforcing sales techniques for store Crew Members, ensuring excellent customer service, providing thorough sales and product training, and meeting/exceeding the annual sales goal. Our mission is to serve Boaters effectively, guiding them to leave with the right products for their needs. Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.
Supervisory Responsibilities
  • Lead and develop the team to ensure excellent store operations.
  • Actively greet and engage customers to meet their boating needs.
  • Prioritize and plan to drive results and achieve business goals.
  • Equip Crew Members to handle diverse transactions for seamless customer experiences.
  • Oversee operations in Hub locations as required.

Duties/Responsibilities
  • Ensure inventory accuracy through perpetual counts, cycle counts, and other related activities.
  • Oversee execution of price changes and pricing audits.
  • Assist in strategies to grow customer count, loyalty memberships, and store traffic.
  • Plan and execute merchandising resets and maintain Planogram (POG) integrity.
  • Initiate and enforce operational and personnel policies.
  • Ensure payroll is accurate and timely.
  • Verify compliance with Asset Protection standards.
  • Maintain a safe and clean store environment.
  • Ensure adherence to all legal requirements.
  • Ensure the store and staff exemplify our brand and service standards.
  • Maintain knowledge through company and industry-sponsored training.
  • Available to work nights, weekends, and holidays based on business needs.
  • Complete all open Omni orders by end of day.
  • Serve as "Manager on Duty" during assigned shifts.
  • Perform other job-related responsibilities as assigned.

Additional Responsibilities May Include
  • Provide product knowledge and suggest additional items/services to customers.
  • Drive customer experience to meet their needs and improve Net Promoter Score (NPS).
  • Drive store conversion and add-on sales, including Plus Plans.
  • Ensure staff and store reflect our brand's service excellence.

Required Skills/Abilities
  • Excellent verbal and written skills.
  • Strong customer service and sales capabilities.
  • Attention to detail and effective time management.
  • Strong analytical abilities.
  • Effective supervisory and leadership skills.
  • Ability to prioritize and delegate tasks.
  • Proficient in Microsoft Office Suite or related software.

Education and Experience
  • High school diploma or equivalent.
  • Two years of related experience preferred.

Physical Requirements
  • Continuous standing and walking throughout the retail space.
  • Ability to wear and communicate through a headset continuously.
  • Frequent climbing, bending, stooping, and twisting.
  • Occasionally operate equipment, including forklifts.
  • Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Other Requirements
  • Minimum age of 18 years old.

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/. Join us at West Marine and help us provide the best boating experience for our customers!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What West Marine employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply