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Service Operations Manager Jobs in Ocala, FL (NOW HIRING)

ABCO Transportation

Operations Manager

Ocala, FL · On-site

The Operations Manager - Trucking will directly supervise assigned fleets and fleet managers ... Coordinate with Customer Service leadership to ensure network needs and service levels are met.

ABCO Transportation

Operations Manager

Ocala, FL

The Operations Manager - Trucking will directly supervise assigned fleets and fleet managers ... Coordinate with Customer Service leadership to ensure network needs and service levels are met.

Ulta Beauty

Operations Manager

Ocala, FL · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Ocala, FL

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Ocala, FL

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Kane is Able

SR Operations Manager

Ocala, FL · On-site

$87K - $125K/yr

The Sr Operations Manager provides overall direction and oversight in the areas of performance ... Focus on continuous improvement and make decisions about enhancing value, service effectiveness ...

ID Logistics

SR Operations Manager

Ocala, FL · On-site

$87K - $125K/yr

The Sr Operations Manager provides overall direction and oversight in the areas of performance ... Focus on continuous improvement and make decisions about enhancing value, service effectiveness ...

Freight Breakers LLC

Site Operations Manager

Ocala, FL

$55K - $65K/yr

Freight Breakers provides managed labor services to support warehouse, distribution center, and cross dock operations. We are a North Carolina based company with operations from Pennsylvania to Texas.

PetSmart

Retail Operations Manager

Ocala, FL

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart Careers

Retail Operations Manager

Ocala, FL

$18.50 - $29/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart

Retail Operations Manager

Ocala, FL · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart

Retail Operations Manager

Ocala, FL · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart

Retail Operations Manager

Ocala, FL · On-site

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart

Retail Operations Manager

Ocala, FL

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart Careers

Retail Operations Manager

Ocala, FL

$18.50 - $29/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart

Retail Operations Manager

Ocala, FL

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

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Service Operations Manager information

See Ocala, FL salary details

$33K

$73.1K

$121.7K

How much do service operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service operations manager in Ocala, FL is $73,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Ocala, FL look for? The top searched job categories for Service Operations Manager jobs in Ocala, FL are:
What cities near Ocala, FL are hiring for Service Operations Manager jobs? Cities near Ocala, FL with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Operations Manager

ABCO Transportation

Ocala, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description


The Operations Manager - Trucking will directly supervise assigned fleets and fleet managers.
Summary of Key Responsibilities
Responsibilities and essential job functions include, but are not limited to the following:
  • Manage the activities and processes of the Fleet Management, After-Hours and Load Planning team to ensure above average communication, productivity, service and safety in assigned areas of operation.
  • Coordinate with Customer Service leadership to ensure network needs and service levels are met.
  • Coordinate with Safety and Compliance team to ensure fleet compliance of all required company, state and federal regulations and guidelines.
  • Coordinate with Recruiting team to ensure all Driver position needs are clearly identified.
  • Coordinate with Maintenance team to ensure all required fleet maintenance needs are completed in a timely manner.
  • Step in and provide hands-on coverage when key team members are out.
  • Oversee training and onboarding of operations staff to ensure they have complete understanding of company processes, policies and systems.
  • Maintain a positive work atmosphere by acting and communicating in a professional manner.

Knowledge, Skills, and Abilities:
  • Strong knowledge of truckload transportation industry standards and Federal Motor Carrier Safety Regulations
  • Ability to effectively lead others, problem solve and work well in fast-pace, high-pressure situations.
  • Ability to communicate effectively with all levels of internal and external staff and business partners
  • Ability to multitask in a fast paced environment with rapidly changing priorities
  • Intermediate computer skills required including Microsoft Outlook, Word, and Excel
  • Prefer previous experience with McLeod TMS Software
  • Refrigerated Truckload experience preferred.
  • Strong Leadership skills and work ethic are a must.

Qualifications
Required Experience
  • 2+ years as an Operations Manager in a 150+ truck, Trucking- Truckload operation with direct oversight of 3 or more fleets and fleet managers
  • 5+ years as of Trucking- Truckload Fleet Manager/ Driver Manager or Planner.
  • 5+ years of McLeod or similar TMS experience.

ABCO Transportation is a trucking company based in Ocala Florida that specializes in refrigerated truckload shipping. ABCO has become a leader in the transportation industry by providing best in class service and communication, state of the art equipment and great career opportunities with outstanding compensation and benefits.
Job Type: Full-time
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Vision insurance

Application Question(s):
  • How many Fleet Managers/ Driver Managers did you manage as a Full truckload -Trucking Operations Manager?
  • WHAT FULL TRUCKLOAD TRUCKING COMPANY(S) DID YOU WORK AT AS A FLEET MANAGER/DRIVER MANAGER TO MEET THE REQUIRED 5 YEAR MINIMUM? Note: LTL experience does not qualify as Truckload (FTL) experience
  • WHAT FULL TRUCKLOAD TRUCKING COMPANY(S) DID YOU WORK AT AS AN OPERATIONS MANAGER TO MEET THE REQUIRED 2 YEAR MINIMUM? Note: LTL experience does not qualify as Truckload (FTL) experience
  • What Trucking TMS platform(s) do you have at least 5 years of experience with?

Experience:
  • FULL TRUCKLOAD (FTL not LTL) -TRUCKING OPERATIONS MANAGER : 2 years (Required)
  • FULL TRUCKLOAD (FTL not LTL) -TRUCKING DRIVER MANAGER. : 5 years (Required)

Work Location: In person

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