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Service Operations Manager Jobs in Ocala, FL (NOW HIRING)

PetSmart

Retail Operations Manager

Ocala, FL · On-site

$18.50 - $29/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

PetSmart

Retail Operations Manager

Ocala, FL

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

Ryder

Fleet Maintenance Operations Manager

Leesburg, FL · On-site

May have Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as ... The Operations Manager II is responsible for ensuring the customer's needs are being met while ...

New

Kane is Able

Operations Manager, Wed-Sat Nights

Ocala, FL · On-site

$77K - $100K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. The ... Focus on continuous improvement and make decisions about enhancing value, service and effectiveness ...

GFL Environmental

Operation Manager

Ocala, FL · On-site

What is the Operations Manager Role? Think of yourself as the conductor of a high-energy, heavy ... Be the Hero of Customer Service: When complex logistical challenges pop up, you'll step in to save ...

BLUEPRINT ELECTRIC LLC

Operations Coordinator

Leesburg, FL · On-site

$20 - $24/hr

You will support the Operations Manager by executing the day-to-day schedule and coordinating the ... Dispatch service calls and maximize crew utilization. * Ensure upcoming jobs are ready by verifying ...

BLUEPRINT ELECTRIC LLC

Operations Coordinator

Leesburg, FL · On-site

$20 - $24/hr

You will support the Operations Manager by executing the day-to-day schedule and coordinating the ... Dispatch service calls and maximize crew utilization. * Ensure upcoming jobs are ready by verifying ...

BLUEPRINT ELECTRIC LLC

Operations Coordinator

Leesburg, FL · On-site

$20 - $24/hr

You will support the Operations Manager by executing the day-to-day schedule and coordinating the ... Dispatch service calls and maximize crew utilization. * Ensure upcoming jobs are ready by verifying ...

Key Scales Ford, Inc.

Service Manager

Leesburg, FL · On-site

This leadership role is responsible for overseeing daily service operations, driving customer ... A minimum of 5 years of experience as a Service Manager is required * Ford experience preferred

Key Scales Ford, Inc.

Service Manager

Leesburg, FL · On-site

This leadership role is responsible for overseeing daily service operations, driving customer ... A minimum of 5 years of experience as a Service Manager is required * Ford experience preferred

Key Scales Ford, Inc.

Service Manager

Leesburg, FL · On-site

This leadership role is responsible for overseeing daily service operations, driving customer ... A minimum of 5 years of experience as a Service Manager is required * Ford experience preferred

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ocala, FL

Service Operations Manager information

See Ocala, FL salary details

$33K

$73.1K

$121.7K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in Ocala, FL is $73,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Ocala, FL look for? The top searched job categories for Service Operations Manager jobs in Ocala, FL are:
What cities near Ocala, FL are hiring for Service Operations Manager jobs? Cities near Ocala, FL with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Retail Operations Manager

PetSmart

Ocala, FL • On-site

$18.50 - $29/hr

Full-time

Medical, Retirement, PTO

Posted 6 days ago

PetSmart rating

6.1

Company rating: 6.1 out of 10

Based on 1,106 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Job Description
PetSmart does Anything for Pets - JOIN OUR TEAM!
Retail Operations Manager
About Life at PetSmart
Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.
Benefits that benefit you
  • Paid Weekly
  • Health & Wellness Benefits*
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Job Summary
PetSmart's Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company's vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
  • Participates in employment decisions such as recruiting, interviewing, and coaching.
  • Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.
  • Address and administer associate complaints and grievances.
  • Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
  • Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
  • Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)
  • Validates completion of assigned operational messages and engagement video compliance.
  • Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
  • Recognizes and celebrates associates driving overall associate engagement.

Overall Store Experience:
  • Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets.
  • Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner.
  • Evaluates operations and seeks opportunities to continuously improve experiences and services.
  • Maintains vendor relationships, backroom standards, and communication boards.
  • Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs.
  • Identifies and reacts to sales trends through analysis and merchandising activities.
  • Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise.
  • Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics.
  • Ensures a safe environment for our associates, pets, and pet parents.
  • Responsible for taking immediate action and reporting when a sick/injured pet is identified in store.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns.

Expense Management:
  • Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Analyzes inventory management reporting to identify trends, opportunities, and root causes.
  • Manages expenses such as labor and supplies, as well as any other relevant store metrics.
  • Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation.

Qualifications
  • 3+ years of retail leadership or experience in a customer-focused environment.
  • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory responsibility
  • Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.
  • Responsible for employment decisions and associate development.

Essential physical demands and work environment
  • Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for a quarterly incentive based on eligible earnings and store performance, as well as benefits, as described at https://benefits.petsmart.com/us/
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law
*In accordance with the Affordable Care Act (ACA), associates who average at least 30 hours per week (or 130 hours per month) during a designated measurement period may be eligible for medical benefits.
Pay Details
$18.50 - 29.00
Pay Rate Type
Hourly

What PetSmart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About PetSmart

Sourced by ZipRecruiter

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. With 50,000+ associates nationwide, we foster a culture grounded in integrity, teamwork, and inclusion - where your voice is heard, your efforts are valued and your career can thrive. Together, we make a difference for pets, their people and each other.

Industry

Retail and legal services

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

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