Operations Service Manager
$26.15 - $34.85/hr
Position Overview As an Operations Manager, you'll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the ...
$26.15 - $34.85/hr
Position Overview As an Operations Manager, you'll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the ...
$26.15 - $34.85/hr
Position Overview As an Operations Manager, you'll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the ...
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
$21.05 - $28.05/hr
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Position Summary The Service & Mechanical Operations Manager is responsible for leading CPS Outdoors' Service and Mechanical Departments while serving as the primary point of contact for clients on ...
Quick apply
Position Summary The Service & Mechanical Operations Manager is responsible for leading CPS Outdoors' Service and Mechanical Departments while serving as the primary point of contact for clients on ...
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...
Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase ...
Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase ...
Pompano Beach, FL · On-site
$100K - $120K/yr
Field Operations Manager $100,000-$120,000 annually + Monthly Performance Bonuses Mainline Plumbing ... This is a high-impact leadership role for someone who understands the home service industry, knows ...
Quick apply
Pompano Beach, FL · On-site
$100K - $120K/yr
Field Operations Manager $100,000-$120,000 annually + Monthly Performance Bonuses Mainline Plumbing ... This is a high-impact leadership role for someone who understands the home service industry, knows ...
Plantation, FL · On-site
$54K - $159K/yr
Position Summary Manager, AI Service Operations Transformation PMO Role Overview At Aetna, a CVS Health company, we are transforming Service Operations through the deployment of AI, automation, and ...
Plantation, FL · On-site
$54K - $159K/yr
Position Summary Manager, AI Service Operations Transformation PMO Role Overview At Aetna, a CVS Health company, we are transforming Service Operations through the deployment of AI, automation, and ...
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Miami, FL · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Miami, FL · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Coral Springs, FL · On-site
$65K/yr
Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...
Coral Springs, FL · On-site
$65K/yr
Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Miami, FL · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Miami, FL · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Boynton Beach, FL · On-site
$65K/yr
Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...
Boynton Beach, FL · On-site
$65K/yr
Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...
Fleet Services Operations Manager Job Type: Full Time Department: Fleet Management Department Location: HOLLYWOOD Posted: 04/20/2026 The incumbent in this position is responsible for leading ...
Fleet Services Operations Manager Job Type: Full Time Department: Fleet Management Department Location: HOLLYWOOD Posted: 04/20/2026 The incumbent in this position is responsible for leading ...
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Miami, FL · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Miami, FL · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Boca Raton, FL · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Boca Raton, FL · On-site
$20 - $34/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
$33.6K - $41.8K
2% of jobs
$41.8K - $50.1K
13% of jobs
$55.9K is the 25th percentile. Wages below this are outliers.
$50.1K - $58.3K
14% of jobs
The median wage is $66.3K / yr.
$58.3K - $66.5K
22% of jobs
$66.5K - $74.7K
14% of jobs
$74.7K - $82.9K
8% of jobs
$85.8K is the 75th percentile. Wages above this are outliers.
$82.9K - $91.1K
9% of jobs
$91.1K - $99.4K
9% of jobs
$99.4K - $107.6K
6% of jobs
$107.6K - $115.8K
4% of jobs
$115.8K - $124K
0% of jobs
$33.6K
$74.5K
$124K
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

$26.15 - $34.85/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 6 days ago
4.5
Based on 939 frontline employees who took The Breakroom Quiz
19th of 21 rated department stores
FOCUS OF POSITION:
Positively communicate and demonstrate the company's Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done.
Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.
RESPONSIBILITIES:
Coach, train, and develop a team of associates, ensuring they are delivering an outstanding shopping experience in a highly professional manner
Provide guidance to the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor
Managing the overall execution of operations and receiving SOPs, including the continuous flow process
Review operational reports and records to ensure adherence to company policies and procedures
Monitor the receiving process, transfers, debits/damages, and chargebacks, and partner with the Receiving Supervisor to maintain the accuracy of inventory
Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning
SKILLS AND COMPETENCIES:
Ability to provide outstanding customer service
Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately
Ability to manage service operations effectively
Ability to process information/merchandise through computer system and register system
Ability to maintain a fair, consistent set of standards as they apply to work force
Ability to adjust priorities and manage time wisely in a fast-paced environment
Ability to maintain records and documentation pertaining to work force
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
Ability to utilize computerized scheduling and reporting software
3+ years of Retail Management experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization with experience in Store Operations, HR and Asset Protection
Ability to work a flexible schedule; including early morning, nights, weekends, holidays
Ability to lift and move boxes weighing 50 lbs. or more
Comfortable utilizing scheduling and reporting computer software
Travel required - as needed
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Get the full story on Breakroom
Sourced by ZipRecruiter
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!
Retail
10,000+ Employees
Burlington, NJ, US