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Service Operations Manager Jobs in Ocala, FL (NOW HIRING)

PDS Health

Assistant Manager

Wildwood, FL · On-site

$23.50 - $32.75/hr

The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model aka ...

Ryder

Operations Supervisor

Ocala, FL

The Operations Supervisor assists theOperationsManager with the operations and personnel for a ... Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is ...

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Express Pros - Ocala

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Electric Service Division Manager

Ocala, FL · On-site

$85K - $100K/yr

What You'll Do Leadership & Operations * Lead, develop, and support a team of service electricians, apprentices, and office administrators * Manage scheduling, dispatching, work quality, and service ...

PDS Health

Assistant Manager

Wildwood, FL · On-site

$23.50/hr

The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model aka ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ocala, FL

Service Operations Manager information

See Ocala, FL salary details

$33K

$73.1K

$121.7K

How much do service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service operations manager in Ocala, FL is $73,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $88,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Ocala, FL?

For Service Operations Manager jobs in Ocala, FL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Ocala, FL look for?

The top searched job categories for Service Operations Manager jobs in Ocala, FL are:

What cities near Ocala, FL are hiring for Service Operations Manager jobs?

Cities near Ocala, FL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Assistant Manager

PDS Health

Wildwood, FL • On-site

$23.50 - $32.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Description
Now is the time to join Wildwood Dentists. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
Overview
The role of the Assistant Operations Manager is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their assigned location(s). The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model aka Perfect Patient Experience (PPE) is executed to gain Patients for Life (PFL). The Assistant Manager, in the absence of the Operations Manager, provides leadership and guidance to achieve individual and team success. This role is a supervisor to front office team members. The Assistant Manager supports and drives PDS's mission and culture for their assigned location(s).
Responsibilities
  • Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
  • Acts as manager of supported practice in Operations Manager's absence
  • Plans and prepares work schedules and assigns team members to specific duties
  • Work with team members to help develop successful patient communication skills and facilitate learning
  • Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
  • Assisting in driving year over year revenue and profit growth
  • Ensure adherence to cash management and accounting protocols
  • Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
  • Ensure office is following PDS standards in respect to facility cleanliness and maintenance
  • Lead and participate in daily huddles and all other meetings as required
  • Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
  • Subject Matter Expert in executing PDS' processes, systems and tools, while actively contributing to their improvement
  • Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
  • Supports Clinicians education and referrals regarding the Mouth-Body Connection
  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
  • Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
  • Other duties and responsibilities as assigned

Qualifications
  • High School Diploma or general education degree (GED)

Preferred
  • Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities
  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
  • Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
  • Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
  • Self-motivated, reliable individual capable of working independently as well as part of a team
  • Ability to multi-task effectively without compromising the quality of the work
  • Excellent interpersonal, oral and written communication skills
  • Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
  • Organized, detail-oriented individual able to work in a fast-paced environment

Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Salary Information
$23.50-$32.75 / Hourly

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