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Service Operations Manager Jobs in Jacksonville, FL

Solera

Operations Manager

Jacksonville, FL · On-site

Operations Manager About the Role Solera is seeking an experienced Operations Manager to lead high ... Monitor KPIs including service level, quality, productivity, attendance, customer experience, and ...

Solera

Operations Manager

Jacksonville, FL

Operations Manager About the Role Solera is seeking an experienced Operations Manager to lead high ... Monitor KPIs including service level, quality, productivity, attendance, customer experience, and ...

Road & Rail Services

Operations Manager

Jacksonville, FL · On-site

$60K - $70K/yr

Join Road & Rail Services as an Operations Manager Are you ready to take the next big step in your career? If you're looking for an exciting role in a growing company where you can make an impact ...

Rain For Rent

Operations Manager

Jacksonville, FL · On-site

Operations Manager Operations Manager - To assist the Branch Manager in planning and executing day ... Since 1934, we've delivered consistent, high-quality products and services to our customers. With ...

Rain For Rent

Operations Manager

Jacksonville, FL · On-site

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... Since 1934, we've delivered consistent, high-quality products and services to our customers. With ...

Rain for Rent

Operations Manager

Jacksonville, FL · On-site

Operations Manager - To assist the Branch Manager in planning and executing day to day branch ... Since 1934, we've delivered consistent, high-quality products and services to our customers. With ...

Amports

Operations Manager

Jacksonville, FL · On-site

AMPORTS provides automotive processing and terminal operations services focused on quality, safety ... Summary This position manages terminal activities, including customer relations, workforce ...

BrightView

Operations Manager

Jacksonville, FL · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Allied Universal

Operations Manager

Jacksonville, FL · On-site

The Operations Manager will champion highquality service, workforce stability, and operational ... consistency by proactively addressing performance concerns, maintaining contractual staffing levels ...

New

Allied Universal

Operations Manager

Jacksonville, FL · On-site

The Operations Manager will champion high‑quality service, workforce stability, and operational consistency by proactively addressing performance concerns, maintaining contractual staffing levels ...

New

Corvus

Be Seen First

Operations Manager

Orange Park, FL · On-site

$40K - $42K/yr

Manage and improve operational practices * Allocate resources and materials to meet project ... From nightly janitorial services to carpet cleaning to construction clean-ups, our comprehensive ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Jacksonville, FL

Service Operations Manager information

See Jacksonville, FL salary details

$33.1K

$73.4K

$122.3K

How much do service operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service operations manager in Jacksonville, FL is $73,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $89,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Jacksonville, FL?

The most popular types of Service Operations jobs in Jacksonville, FL are:

What are popular job titles related to Service Operations Manager jobs in Jacksonville, FL?

For Service Operations Manager jobs in Jacksonville, FL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Jacksonville, FL look for?

The top searched job categories for Service Operations Manager jobs in Jacksonville, FL are:

What cities near Jacksonville, FL are hiring for Service Operations Manager jobs?

Cities near Jacksonville, FL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Jacksonville, FL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,628 per year, or $34.9 per hour.

Operations Manager

Jacksonville, FL • On-site

Solera
See more jobs at Soleraexternal

Full-time

Posted 9 days ago

Job description

Operations Manager
About the Role
Solera is seeking an experienced Operations Manager to lead high-volume call center operations with a strong focus on operational performance, leadership development, process improvement, client delivery, and accountability. This role is responsible for translating business priorities into daily execution, developing frontline leaders, driving continuous improvement, and ensuring service levels, quality, compliance, and client expectations are consistently achieved.
The ideal candidate is a proactive leader who can identify root causes, execute improvement plans, coach leaders to measurable outcomes, and build a culture of ownership, accountability, and engagement. The successful candidate must be comfortable leading teams through operational transformation, process automation, and AI-enabled capabilities that improve performance, coaching effectiveness, quality outcomes, customer experience, and operational efficiency.
What You Will Do
• Drive Operational Performance (20%)
  • Lead daily execution of operational and client performance objectives.
  • Monitor KPIs including service level, quality, productivity, attendance, customer experience, and efficiency metrics.
  • Identify performance trends, risks, and gaps while implementing corrective actions.
  • Partner with Workforce Management, Quality, Training, and Client Services to achieve business objectives.
  • Hold leaders accountable for performance outcomes and execution of action plans.

• Lead Continuous Improvement & Innovation (20%)
  • Drive initiatives that improve efficiency, service quality, customer experience, and operational effectiveness.
  • Utilize root cause analysis to identify and resolve performance barriers.
  • Lead process improvements, change management activities, and operational transformation efforts.
  • Champion adoption of AI-enabled tools, automation, analytics, and emerging technologies that enhance operational performance and leadership effectiveness.
  • Leverage data, AI-enabled insights, and operational expertise to anticipate challenges, identify root causes, and implement measurable solutions.

• Develop Leadership Talent (30%)
  • Coach, mentor, and develop Supervisors, Team Leads, and frontline leaders.
  • Build leadership capability in performance management, accountability, employee engagement, and operational execution.
  • Conduct regular coaching sessions, performance reviews, and development planning activities.
  • Foster a culture of ownership, collaboration, continuous learning, and high performance.
  • Demonstrate business ownership by identifying root causes, presenting solutions, and driving measurable results rather than simply reporting operational challenges.
  • Identify succession opportunities and strengthen the leadership pipeline.

• Manage Reporting and Insights (10%)
  • Analyse operational data and performance trends to drive informed decision-making.
  • Deliver clear and actionable business insights to senior leadership and clients.
  • Utilize reporting tools and dashboards to track performance and improvement efforts.
  • Ensure reporting accuracy, consistency, and alignment with business objectives.

• Ensure Compliance and Mitigate Risk (10%)
  • Ensure compliance with company policies, client requirements, regulatory standards, and operational procedures.
  • Partner with HR, Compliance, and Quality teams to address operational and employee-related risks.
  • Maintain audit readiness and reinforce documentation, process, and quality standards.
  • Proactively identify and mitigate operational risks before they impact performance.

• Maintain Client Relationships (10%)
  • Support client relationships through consistent operational performance and transparent communication.
  • Participate in client reviews, performance discussions, and escalation management activities.
  • Ensure contractual obligations, service levels, and client expectations are consistently met.
  • Resolve escalated operational and customer concerns with urgency and professionalism.

What You Will Bring
Experience
  • 5+ years of call center, contact center, BPO, customer service, claims, or operations leadership experience.
  • 2+ years leading supervisors, team managers, or frontline leaders.
  • Proven success managing operational KPIs and driving performance improvement.
  • Experience leading teams in a fast-paced, metric-driven environment.

Preferred Qualifications
  • Insurance, claims, FNOL, automotive, dealer services, or service operations experience.
  • Experience supporting client-facing operations and business reviews.
  • Knowledge of workforce management, quality assurance, coaching, and continuous improvement methodologies.
  • Experience supporting AI-enabled operations, automation initiatives, digital transformation programs, or advanced analytics solutions.
  • Demonstrated ability to lead teams through technology adoption and organizational change.

Core Competencies
  • Operational Leadership & Accountability
  • Leadership Development & Coaching
  • Root Cause Analysis & Problem Solving
  • Performance Management
  • Data Analysis & Business Insights
  • AI & Digital Leadership
  • Client Relationship Management
  • Communication & Executive Presence
  • Change Leadership
  • Compliance & Risk Management
  • Continuous Improvement

Work Environment & Travel
Ability to work effectively in a fast-paced, performance-driven environment.
This role may require up to 20% travel to support client meetings, business reviews, leadership development activities, operational assessments, company meetings, and other business-related initiatives.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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