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Service Operations Manager Jobs in Somerville, MA

Hatch

Manager - Bus Operations and Service Planning

Boston, MA · On-site

$130K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage projects related bus operations and service planning. * Provide technical expertise to support cross-discipline project teams planning, designing and implementing bus and paratransit solutions ...

Hatch

Manager - Bus Operations and Service Planning

Boston, MA

$130K - $155K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage projects related bus operations and service planning. * Provide technical expertise to support cross-discipline project teams planning, designing and implementing bus and paratransit solutions ...

CVS Health

Operations Manager

Needham, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Woburn, MA

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Facility Management Corporation

Operations Manager

Marlborough, MA · On-site

$57K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Operations Manager , reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and ...

CVS Health

Operations Manager

Medford, MA

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Medford, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Cambridge, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Dorchester, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

FACILITY MANAGEMENT CORP

Operations Manager

West Roxbury, MA · On-site

$57K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Operations Manager , reporting directly to the Arena Manager, will oversee operations including supervising and supporting all programs and services the facility provides. Routine maintenance and ...

CVS Health

Operations Manager

Acton, MA · On-site

$20 - $34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Somerville, MA

Service Operations Manager information

See Somerville, MA salary details

$38.7K

$85.8K

$143K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Somerville, MA is $85,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $104,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Somerville, MA?

For Service Operations Manager jobs in Somerville, MA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Somerville, MA look for?

The top searched job categories for Service Operations Manager jobs in Somerville, MA are:

What cities near Somerville, MA are hiring for Service Operations Manager jobs?

Cities near Somerville, MA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Somerville, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,825 per year, or $41.3 per hour.

Manager - Bus Operations and Service Planning

Hatch

Boston, MA • On-site

$130K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Requisition ID: 99704
Job Category: Engineering; Consulting; Infrastructure; Project Engineering; Project Management
Location: Boston, MA, United States
Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.
Our expertise in infrastructure includes aviation, highways and bridges, planning and advisory services, ports, rail and transit, tunnels, and water. Want to be part of the creation and construction of our cities? Then the infrastructure team is for you!
Hatch currently has an opening Global Lead - Bus Operations and Service Planning in our Boston, MA office. This position will support bus operations and service planning projects such as Bus Rapid Transit (BRT), bus network redesign, zero emission transition planning, microtransit, and paratransit. Candidates are not required to have experience in all areas highlighted in this posting. This is an intermediate position requiring 10+ years of experience.
The ideal candidate is a motivated, results-driven professional interested in operational planning, zero emissions technologies, environmental issues, managing projects, building business opportunities, developing client relationships, and delivering technical expertise and value to our partners and clients. Being capable of working well with other employees or independently as well as strong oral and written communication skills when interacting with outside vendors and clients is essential for this position. Candidates should be able to work on multiple projects simultaneously while meeting deadlines and maintaining a high level of quality.
You bring to the role:
  • BS degree in planning or other related degree.
  • 10+ years of progressively responsible engineering experience.
  • Experience working with major transit agencies.
  • Experience completing network redesigns of bus networks.
  • Experience planning for new BRT service.
  • Experience with business development and proposal development for consulting work.

As the successful candidate, you will:
  • Manage projects related bus operations and service planning.
  • Provide technical expertise to support cross-discipline project teams planning, designing and implementing bus and paratransit solutions for our clients.
  • Complete cost estimates associated with planned projects.
  • Serve as subject matter expert on bus fleet planning.
  • Develop cost estimates and life cycle analyses to assess existing bus operations.
  • Review technical documents such as design plans and other engineering related deliverables.
  • Produce quality assurance plans and oversee quality control programs.
  • Prepare technical documents/reports and present to clients, project teams, etc.
  • Develop and maintain productive working relationships.
  • Continuous, effective communication and relationship building with clients in the development and implementation of projects.

Why join us?
  • Work with great people to make a difference
  • Collaborate on exciting projects to develop innovative solutions
  • Top employer

What we offer you?
  • Flexible work environment
  • Long term career development
  • Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.
We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.
Base Compensation: $130,000 - $155,000 (Actual compensation is subject to variation due to such factors as education, experience, skillset, and/or location)
Hatch is proud to offer a comprehensive benefits package to meet the diverse needs of our employees. This includes:
  • Health and Welfare benefits: Top-tier medical coverage (one plan with no employee premium required), prescription drug, dental, vision; flexible spending accounts and a health savings account (with a generous employer contribution); life, accident, and disability insurance; employee assistance program (EAP), employee wellness program
  • Retirement Savings: 401(k) with employer match of 50% per dollar up to 6%, fully vested after three years; additional 3% in profit-sharing contribution after one year of employment (immediately vested)
  • Paid Time Away from Work: 3-4 weeks of vacation based on experience and company discretion, prorated in the 1st year based on hire date (up to 2.5 weeks can be carried over per year); 10 paid holidays; 10 sick days per calendar year, with the ability to carry-over sick time to a maximum of 40 days to be used for future FMLA-qualifying events; Partial Paid Parental leave up to 12 weeks for birth parents and 4 weeks for non-birth parents

The benefits listed above apply to US-based, full-time permanent applicants only. Hatch reserves the right to change plans at its discretion.

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