Service Operations Manager Jobs in Saint George, UT

The Associate Director of Hospital Partnerships and Operationsis responsible for overseeing clinical partner relationships, hospitalaffiliation agreements, and regulatory compliance related to clinical educationprograms. This role ensures that institutional, regulatory, and operationalrequirements are met across all clinical training sites while maintainingstrong partnerships with hospitals, preceptors, and clinical affiliates.

The position provides leadership for compliance operations,manages affiliation agreements, oversees partner documentation andcredentialing requirements, and ensures alignment between clinical partners andinstitutional clinical education objectives.

This position will report to the Chief Enrollment Services and Student Operations Officer.
Key Responsibilities

1. Hospital Partnership Management

Develop and maintain strong relationships with hospitalpartners and clinical affiliates.

Responsibilities include:

• Serving as primary institutional liaison to hospital partners
• Ensuring clinical sites receive required documentation prior to student rotations
• Coordinating operational expectations between clinical sites/preceptors/hospitals and the institution
• Managing partner communication regarding program requirements
• Managing credentialing of preceptors

2. Affiliation Agreements and Contract Management

Oversee the lifecycle of clinical affiliation agreements.

Responsibilities include:

• Working with legal in managing affiliation agreements and addendums
• Maintaining a database of active hospital agreements
• Coordinating with legal counsel on contract review
• Conducting annual compliance audits of affiliation agreements
• Monitoring contract expiration and renewal timelines with legal

3. Regulatory, Financial and Accreditation Compliance

Ensure all clinical partnerships and operations comply withregulatory requirements.

Responsibilities include:

• Monitoring federal, state, and local practice compliance regulations
• Managing NYSED and similar regulatory documentation processes
• Supporting accreditation reporting requirements
• Collaborating with compliance and legal teams
• Ensuring student and site documentation meets institutional policies.
• Monitor preceptor payment reporting processes.
• Support financial reporting related to clinical sites
• Collaborate with finance departments regarding accruals and payments

4. Clinical Operations and Documentation Oversight

Oversee operational documentation required for clinicalrotations.

Responsibilities include:

• Ensuring required documentation is sent to hospital partners prior to rotations
• Oversee student credentialing and clinical onboarding requirements
• Oversee preceptor credentialing and preceptor onboarding requirements
• Overseeing tracking of clinical evaluations and rotation documentation
• Ensuring compliance with clinical examination processes such as NBME exams
• Monitoring evaluation completion and reporting.

5. Staff Leadership and Operational Oversight

Provide leadership to staff supporting hospital partnershipsand compliance operations.

Responsibilities include:

• Supervising programs coordinators and hospital liaisons
• Monitoring operational performance metrics and service levels
• Developing standard operating procedures for compliance workflows
• Supporting staff training and professional development.

7. Data Management and Reporting

Oversee clinical partnership reporting and data integrity.

Responsibilities include:

• Maintaining partnership and agreement databases
• Generating reports related to clinical partner performance
• Supporting accreditation and institutional reporting
• Analyzing operational data to improve processes.

8. Other Duties

• Provide coverage for clinical education operations as needed to ensure uninterrupted service to preceptors, hospitals, clinical sites, students, faculty and staff.
• Support institutional initiatives and special projects as assigned.
• Represent clinical education operations in institutional meetings and strategic discussions.
• Perform other duties and special projects assigned by leadership.

This description is not intended to be all-inclusive.This position may perform other related duties as required to meet the ongoingneeds of the department/institution
Required Knowledge, Skills, and Abilities

• Knowledge of clinical education operations and hospital partnerships
• Understanding of healthcare regulatory and compliance requirements
• Strong organizational and project management skills
• Excellent interpersonal and stakeholder management skills
• Experience working with contract administration and legal processes
• Ability to analyze data and operational metrics
• Strong written and verbal communication skills
• Ability to manage multiple priorities and deadlines.

Qualifications

• Bachelor's degree in healthcare administration, business administration, education, or related field
• 5+ years experience in clinical education operations, hospital partnerships, or compliance
• Experience managing regulatory documentation or clinical agreements
• Experience supervising staff or leading operational programs.

Preferred Qualifications

• Master's degree in healthcare administration or related field
• Experience working with clinical affiliation agreements
• Experience in medical education or academic health systems.

Hours & Travel

• Standard full-time work schedule
• Extended hours may be required during peak scheduling periods
• Travel may be required for institutional meetings or clinical site visits

The anticipated salary range for the Associate Director, Hospital Partnerships & Operations is 97,750 to 115,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law.