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Service Operations Manager Jobs in Roanoke, VA (NOW HIRING)

Walgreens

Pharmacy Operations Manager

Salem, VA · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

PetSmart

Retail Operations Manager

Christiansburg, VA · On-site

$17.18 - $29.50/hr

Evaluates operations and seeks opportunities to continuously improve experiences and services ... Manages expenses such as labor and supplies, as well as any other relevant store metrics.

AMF

Restaurant & Operations Manager

Roanoke, VA · On-site

$54K - $66K/yr

Overview The Role As a Restaurant and Operations Manager, you will lead food and beverage, bar, and ... Drive revenue through sales-focused service, upselling, guest engagement, and event support

Virginia Tech

Operations Manager - Pre-Prep

Blacksburg, VA · On-site

$48K - $52K/yr

Dining / Hospitality, Student Affairs / Services The Operations Manager plays a pivotal role in ensuring the efficient and effective operation of a large university dining center, working under the ...

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Service Operations Manager information

See Roanoke, VA salary details

$34.8K

$77.2K

$128.5K

How much do service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service operations manager in Roanoke, VA is $77,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $93,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Roanoke, VA?

For Service Operations Manager jobs in Roanoke, VA, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Roanoke, VA look for?

The top searched job categories for Service Operations Manager jobs in Roanoke, VA are:

What cities near Roanoke, VA are hiring for Service Operations Manager jobs?

Cities near Roanoke, VA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Service Supervisor - Operations & Administration

Southern Elevator Co

Roanoke, VA • On-site

$50K - $60K/yr

Full-time

Posted 9 days ago

Job description

Job Description

About Southern Elevator

Southern Elevator is a service-focused elevator company committed to delivering reliable, responsive, and high-quality solutions to our customers. We support commercial clients through maintenance, repair, modernization, and ongoing service operations with a strong emphasis on safety, accountability, and operational excellence.

We take pride in building long-term relationships rooted in trust and delivering customer service the right way. When you join Southern Elevator, you become part of a team that values professionalism, responsiveness, and doing the job right.

Job Summary:

We are seeking a highly organized and proactive Service Supervisor to oversee daily service operations in our Roanoke, VA branch. This role serves as the operational hub between customers, field technicians, vendors, and leadership.

If you thrive in a fast-paced service environment, enjoy coordinating moving parts, and take pride in getting the details right — this could be a great fit.

This position plays a critical role in driving operational efficiency, ensuring billing accuracy, supporting payroll processes, and helping the branch meet performance goals.

Key Responsibilities:

Service Operations Management

  • Coordinate and prioritize daily service activities to ensure efficient technicianutilizationandtimelycustomer response
  • Serve as primary point of contact for service inquiries and resolve routine operational issues independently
  • Monitor service activity, maintenance hours, and non-billable work toidentifyperformance improvement opportunities

Financial & Administrative Oversight

  • Review and reconcile technician time entries; submit weekly payroll documentation accurately and on time
  • Ensure service tickets are properly coded, billable activity is captured, and invoices are processed accurately
  • Manage deposit tracking, credits, and billing adjustments in alignment with company guidelines
  • Prepare operational reports and support weekly performance review meetings

Purchasing & Vendor Coordination

  • Create and manage purchase orders within defined authority thresholds
  • Source andprocurepartsrequiredfor service operations and branch inventory
  • Track open purchase orders and coordinate with vendors to ensuretimelydelivery and financial reconciliation

Quote & Backlog Management

  • Convert approved sales quotes into active service jobs
  • Coordinate parts ordering in alignment with deposit and approval requirements
  • Monitor backlog and support scheduling alignment with material availability

Operational Administration

  • Maintain on-call schedules and related communication updates
  • Support onboarding of field technicians, including system access and operational setup
  • Maintainaccuraterecords within company service management systems

Qualifications:

  • High school diploma or equivalent
  • 3+ years of experience in service operations, dispatch, technician coordination, or trade-based administrative leadership
  • Experience in HVAC, elevator, mechanical, construction, or similar service environments strongly preferred
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to multitask and manage time effectively
  • Proficient in CRM software and Microsoft Office Suite
  • Strong organizational skills and attention to detail
  • Ability to exercise independent judgment in a fast-paced service environment

Physical Demands:

 

Regularly 

Frequently 

Occasionally 

Sitting 

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Standing 

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Walking 

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Lifting/Carrying at least 20lbs 

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Communication 

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Hearing 

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Feeling/Touching 

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Vision – close, peripheral, depth, ability to adjust focus 

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Southern Elevator is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.