Service Operations Manager Jobs in Portland, OR (NOW HIRING)

The Business Operations Manager serves as the operational hub of the firm, ensuring the business runs smoothly so our architects and project teams can focus on delivering exceptional work for clients. Reporting to the Director of Operations, this role coordinates day-to-day business operations in a growing professional services firm, including office administration, business systems, facilities, vendor relationships, and support for outsourced service providers. This is an ideal opportunity for someone who enjoys improving processes, solving operational problems, and becoming a trusted resource for leadership and staff.

Salary is commensurate with experience and qualifications.

• Become the trusted operational resource for the firm.
• Ensure business systems and administrative processes are organized, accurate, and dependable.
• Improve internal processes so architects and project managers spend less time on administration and more time serving clients.
• Build strong relationships with the firm's outsourced service providers.
• Help leadership improve the efficiency and effectiveness of the firm's operations.

• Coordinate the day-to-day administrative operations of the firm.
• Provide supervision and direction to the administrative team, aligning resources and responsibilities to support firm operations, project delivery, and strategic goals.
• Identify opportunities to improve workflows, increase efficiency, and reduce administrative burden.
• Manage office procedures, facilities, vendors, subscriptions, business licenses, insurance, and corporate records.
• Manage and develop the administrative team responsible for office technology, equipment, software licenses, and coordination with IT service providers.
• Serve as the primary administrator for Deltek Vantagepoint, including project setup, user support, dashboards, reporting, and data integrity.
• Coordinate client contract administration, consultant agreements, project startup activities, and administrative support for project managers.

• Support the firm's outsourced finance partners with transactional activities, including entering accounts payable transactions, preparing customer invoices, supporting payroll processing, and organizing supporting documentation.
• Coordinate with outsourced HR on onboarding, benefits administration, employee records, and other routine administrative activities.
• Coordinate information and documentation requests between internal staff and outsourced service providers.

• Five or more years of experience in business operations, office management, practice management, or business administration.
• Experience in architecture, engineering, construction, or another professional services environment preferred.
• Experience coordinating outsourced service providers, including finance, HR, or IT.
• Experience with Deltek Vantagepoint or a similar ERP system preferred.
• Strong organizational, communication, and project management skills.
• Comfort learning and administering business systems and technology.
• High level of professionalism, initiative, discretion, and attention to detail.

• Service-oriented and collaborative.
• Highly organized and proactive.
• Comfortable managing multiple priorities.
• Process-minded and always looking for ways to improve how work gets done.
• Curious, adaptable, and eager to learn new technologies.
• A self-starter who takes ownership and enjoys helping an organization operate at its best.

Hacker is a women-owned architecture and interior design studio headquartered in Portland, Oregon with an additional office in Bend. We are united by a desire to create spaces that enrich the world - spaces that make us feel more connected to the landscape, each other, and ourselves. Our devotion to craft and 40+ year history of environmentally progressive design, our expressive use of materials and natural light - above all, our reputation for seeking clarity and meaning in every aspect of the work - has earned us international, national, and regional design awards, top prizes in national design competitions, and publication internationally. Want to learn more? Check out our website: hackerarchitects.com

We are an equal opportunity employer and champion social equity and mentorship. We value diversity, are active in our community, and seek to be a workplace where diverse voices are represented and heard. Hacker is a Just Organization and is actively working on issues such as diversity, equity, and inclusion in the workplace; corporate social responsibility; and combating climate change. We look for employees who are interested in joining us in this important and challenging work.

• We offer competitive salary and generous benefits including paid family and medical leave; 401k with socially responsible investment options and employer contributions; company paid volunteer time; continuing education stipends; 100% medical, dental & vision, company paid disability insurance and life insurance; FSA/HSA; and PTO.
• We promote a balance of work and life and are sensitive to family and medical needs.
• We focus on community architecture - libraries, academic, civic, cultural, and private commercial projects.
• We work with companies that align with our values and whom we believe can make a positive difference in the industry and beyond.

To apply, please use the following link:https://hacker-architects.hiringthing.com/

Application Instructions:Once you click "Apply for this position," you will be asked to answer a few brief essay questions and to upload your materials. Please submit a single PDF (20MB max) that includes your cover letter, resume, and portfolio / work samples.