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Automotive Service Manager Jobs in Portland, OR (NOW HIRING)

Pointstire

Automotive Service Manager

Portland, OR · On-site

$60 - $80/hr

Salary Job Summary The Automotive Service Manager plays a critical role in driving the sales operations, including tire sales, auto parts, and repair services. This position involves strategic ...

New

Henry Day Ford

Automotive Service Technician

Aloha, OR · On-site

$37K - $90K/yr

Aloha Kia Kauai, a Ken Garff Automotive Dealership, is currently looking for an Automotive Service ... EAP, Wellness Plan,Mental Health Support, Diabetes Management Program,andParentalLeave Stipend

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All JobsAutomotive Service JobsAutomotive Service Manager JobsAutomotive Service Manager Jobs in Portland, OR

Automotive Service Manager information

See Portland, OR salary details

$33.3K

$80.2K

$153K

How much do automotive service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for automotive service manager in Portland, OR is $80,182.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $85,700.00 per year, depending on experience, location, and employer.

What does an automotive service manager do?

Automotive Service Managers work within a dealership's Service department to repair cars. They are the ones who are responsible for the business duties and administrative tasks, and oversee staff hiring, training, and firing. Automotive Service Managers also oversee the mechanics and the parts departments and ensure that vehicles are fixed to the customers' satisfaction. When something goes wrong with a repair or service, they are usually tasked with interacting with customers to come up with a fair resolution. Some Automotive Service Managers may be responsible for the shop's financial, marketing, and business goals. Automotive Service Managers should possess great customer service skills, as well as demonstrated knowledge of the auto industry and vehicles.

What does an automotive service manager do?

An Automotive Service Manager oversees the daily operations of a vehicle service department at a dealership or repair shop. They are responsible for managing staff, ensuring customer satisfaction, coordinating repairs and maintenance, maintaining inventory, and meeting sales and service goals. They also handle customer complaints, develop work schedules, and ensure compliance with safety and industry standards. Effective communication and organizational skills are essential in this role.

What are the key skills and qualifications needed to thrive as an automotive service manager, and why are they important?

To thrive as an Automotive Service Manager, you need in-depth automotive knowledge, management experience, and often a degree or certification in automotive technology or business. Familiarity with dealership management systems (DMS), repair order software, and ASE certification are commonly required. Excellent customer service, leadership, and problem-solving abilities set top performers apart in this role. These skills ensure efficient shop operations, high customer satisfaction, and effective team management in a fast-paced service environment.

What are some common challenges automotive service managers face when balancing customer satisfaction with operational efficiency?

Automotive Service Managers often need to ensure that customers receive timely, high-quality service while also keeping the workshop running efficiently. One common challenge is managing the scheduling of repair jobs to minimize wait times without overloading technicians. Additionally, handling unexpected delays or part shortages requires quick problem-solving to keep customers informed and satisfied. Balancing these priorities involves strong communication skills, effective delegation, and a proactive approach to workflow management.

What is the difference between Automotive Service Manager vs Automotive Service Advisor?

AspectAutomotive Service ManagerAutomotive Service Advisor
CredentialsRelevant certifications (e.g., ASE), management experienceCustomer service skills, basic automotive knowledge
Work EnvironmentService department management, overseeing staff and operationsCustomer interaction, explaining repairs, scheduling
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto dealerships, repair shops, service departments

The Automotive Service Manager oversees the entire service department, managing staff and operations, while the Automotive Service Advisor acts as the primary point of contact for customers, explaining repairs and scheduling services. Both roles are essential in automotive service settings but differ in responsibilities and focus areas.

More about Automotive Service Manager jobs

What are the most commonly searched types of Automotive Service jobs in Portland, OR?

The most popular types of Automotive Service jobs in Portland, OR are:

What are popular job titles related to Automotive Service Manager jobs in Portland, OR?

For Automotive Service Manager jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Automotive Service Manager jobs in Portland, OR look for?

The top searched job categories for Automotive Service Manager jobs in Portland, OR are:

What cities near Portland, OR are hiring for Automotive Service Manager jobs?

Cities near Portland, OR with the most Automotive Service Manager job openings:

Automotive Service Manager jobs near you
Infographic showing various Automotive Service Manager job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $80,182 per year, or $38.5 per hour.

Automotive Service Manager

Pointstire

Portland, OR • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Key responsibilities

  • Oversee and provide leadership to the service advisors and manage workflow in the service area.

  • Train new advisors, assign tasks to technicians, and ensure quality control and safety protocols are followed.

  • Collaborate with management to improve service operations, handle complex customer issues, and support team development.

Job description

Benefits

  • Bonus based on performance

  • Competitive salary

  • Dental insurance

  • Employee discounts

  • Health insurance

  • Paid time off

  • Training & development

  • Vision insurance


Benefits/Perks

  • Paid time off

  • Stable working hours

  • Excellent Training – with opportunities for training and career advancement

  • Medical, dental, vision, and Accidental Benefits available after 60 days

  • Competitive wages

  • Salary


Job Summary

The Automotive Service Manager plays a critical role in driving the sales operations, including tire sales, auto parts, and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Automotive Service Manager oversees the service advisor team, develops sales strategies, and works closely with the service department to ensure a seamless customer experience. This role is a unique blend of skills in order to drive sales growth, lead a team effectively, and ensure customer satisfaction while balancing technical understanding and translation for customer understanding.


Responsibilities

  • Overseeing and providing leadership to the other service advisors.

  • Training new advisors on proper procedures.

  • Coordinating and managing the workflow in the service area.

  • Assigning tasks to other technicians to ensure efficient and timely completion of work.

  • Conducting quality control inspections to ensure that all services meet established standards.

  • Addressing and resolving any issues or concerns related to the quality of work.

  • Handling more complex customer inquiries or issues.

  • Providing expertise and recommendations to customers regarding services.

  • Ensuring that safety protocols and guidelines are followed by all technicians.

  • Conducting regular safety meetings and promoting a safety-conscious work environment.

  • Addressing and resolving the more complex technical issues related to services.

  • Collaborating with other leads/management to troubleshoot challenging problems.

  • Identifying opportunities for process improvement and efficiency in service operations.

  • Responsible for implementing new procedures or best practices as appropriate.

  • Collaborating with management to provide input on service operations, performance evaluations, and team development.


Qualifications

  • High School Diploma or Equivalent

  • Technical or vocational training courses in automotive repair, tire technology, or a related field is a plus

  • Valid driver’s license and acceptable driving record required

  • 3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.

  • Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.

  • Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.

  • Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.

  • Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.

  • Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).

  • The ability to upsell services and products based on vehicle condition and customer needs


Company Overview

At Bartlett Tire Center Conway, we are a locally owned and operated business that is dedicated to delivering exceptional service and care to our customers while fostering a work environment where every team member feels valued and empowered. With a foundation rooted in strong family values and ethical operations, we are excited to welcome new team members who are ready to grow with us and contribute to our shared success.

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