Service Operations Manager Jobs in Portland, OR (NOW HIRING)

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team
We are a fast-paced manufacturing facility and distribution center in the Portland, Oregon metro area. We employ approximately 110 diverse and talented associates in warehousing, production picking, hardware, distribution/shipping, customer service, production planning, assembly, finishing and packaging of top-quality lighting fixtures and house parts.

Overview of the Operations Manager role
As an Operations Manager, you will lead a team of hourly warehouse associates across Production Picking and Hardware, the Distribution/Shipping team, and the Customer Service team. You will work closely with the Director of Manufacturing to ensure efficient and accurate picking, packaging, and processing of production orders and outbound shipments, as well as all retail store, B2B and general customer order inquiries. You will function as the primary contact for all service, picking, and distribution correspondence.

Responsibilities
    Lead and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements.
    Partner with the Inventory Control team, production planning, and finishing/assembly departments to investigate problems and develop solutions to maintain an efficient, end-to-end operation.
    Oversee strategy for B2B orders, retail store replenishment and display orders. Ensure order accuracy and lead times are met.
    Drive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping, and safety.
    Accountable for maintaining integrity for on-time shipments, people utilization, quality/damages; provide periodic reports, ensuring accurate communication.
    Direct and oversee job assignments and plan daily, weekly, monthly, and labor schedules.
    Manage and develop systems, processes, and procedures to maintain efficiency.
    Motivate a team to work together in the most efficient manner.
    Work in a fast paced, dynamic manufacturing operations environment

Criteria
    At least five (5) years of management experience with a progressive track record of increasing responsibility in distribution, warehouse/fulfillment, customer service, logistics, or manufacturing environment.
    Experience packaging and shipping products is very helpful; hands-on experience with UPS and other parcel or LTL carrier logistics is a huge plus.
    Proven track record of managing a team.
    Advanced MS Office applications and technical acumen. Customer ordering systems and ERP/MRP system experience 
    Ability to communicate effectively to team members, cross functional partners, and leadership.
    Strong customer focus, ownership, urgency, and drive

We believe in People First
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.

Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:  
    A generous discount on all Williams-Sonoma, Inc. brands 
    A 401(k) plan and other investment opportunities 
    Paid vacations and personal days 
    Health benefits, dental and vision insurance, including same-sex domestic partner benefits 
    Tax-free commuter benefits
    A wellness program that supports your physical, financial and emotional health

Your Journey in Continued Learning
    In-person and online learning opportunities through WSI University  
    Cross-brand and cross-function career opportunities 
    Resources for self-development
    Advisor (Mentor) program
    Career development workshops and learning programs

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.