ZipRecruiter

Log In

1

Service Operations Manager Jobs in Pasadena, MD (NOW HIRING)

Kona Grill

Operations Manager

Baltimore, MD · On-site

$75K/yr

As an Operations Manager for Kona Grill Bistro, you are responsible for everything that happens ... Guest Experience & Service Excellence: * Maintain speed-of-service standards: 3-5 minute ticket ...

CrossFire Group

Operations Manager

Baltimore, MD · On-site

Maintain close contact with the Manager of Custodial Services to discuss the custodial needs for ... Participate in the quality assurance program, as implemented by the Manager of Custodial Operations

ComForCare

Operations Manager

Glen Burnie, MD · On-site

As an Operations Manager at ComForCare, you will coordinate staffing schedules, supervise ... Ensuring client service requests are fulfilled according to the Plan of Care/Aide Care Plan and ...

West Marine

Operations Manager

MD · On-site

Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ... Ensure the store and staff exemplify our brand and service standards. * Maintain knowledge through ...

Crane 1 Services, Inc.

Office Manager

Baltimore, MD

The Branch Operations Manager will recruit, hire, train and retain service technicians by working as a servant leader while leveraging all Crane 1's support resources. This is a demanding, 'hands-on ...

Crane 1

Branch Operations Manager

Baltimore, MD · On-site

The Branch Operations Manager will recruit, hire, train and retain service technicians by working as a servant leader while leveraging all Crane 1's support resources. This is a demanding, 'hands-on ...

CentiMark Corporation

Roofing Operations Manager

Jessup, MD · On-site

$90K - $110K/yr

The Operations Manager will supervise, coordinate and ensure the timely installation and completion of roofing projects both for Production and Service. They will be responsible for managing employee ...

CVS Health

Operations Manager,Rx

Crofton, MD · On-site

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CentiMark Corporation

Roofing Operations Manager

Jessup, MD · On-site

$90K - $110K/yr

The Operations Manager will supervise, coordinate and ensure the timely installation and completion of roofing projects both for Production and Service. They will be responsible for managing employee ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Pasadena, MD

Service Operations Manager information

See Pasadena, MD salary details

$36K

$79.8K

$133K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Pasadena, MD is $79,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $96,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Pasadena, MD? The most popular types of Service Operations jobs in Pasadena, MD are:
What job categories do people searching Service Operations Manager jobs in Pasadena, MD look for? The top searched job categories for Service Operations Manager jobs in Pasadena, MD are:
What cities near Pasadena, MD are hiring for Service Operations Manager jobs? Cities near Pasadena, MD with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Pasadena, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,836 per year, or $38.4 per hour.

Operations Manager

Kona Grill

Baltimore, MD • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Kona Grill rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Join the Global Leader in Vibe Dining!
Why Join Our Team?
  • Industry-Leading Compensation:
    • Up to 25% of the base salary in performance-based bonuses
    • $12K annually in monthly kicker bonuses
  • Comprehensive Benefits Package
    • Medical, Dental, and Vision Insurance
    • Group Life and Disability Insurance
    • Group Accident, Hospital Indemnity, and Critical Illness Insurance
    • Traditional and Roth 401(k) Plan
  • Exclusive Perks & Growth Opportunities
    • Employee Dining Discounts and/or Complimentary Onsite Meals
    • Career Development & Limitless Growth Opportunities
    • If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
    • Paid Time Off
    • Employee Assistance Program (EAP)
    • Commuter and Dependent Care Benefits

Primary Responsibilities:
As an Operations Manager for Kona Grill Bistro, you are responsible for everything that happens inside your four walls: sales growth, profitability, food and beverage quality, speed of service, team development and guest satisfaction.
You will lead a team of 15-25 employees across all shifts and manage a $1.2 to 2.2M annual business and serve as the face of Kona Grill Bistro in your community.
This is a hands-on leadership role. You will spend time on the line/cashier during peak periods, coach your team in real-time, solve problems as they arise, and set the standard for excellence every day.
Specific Job Duties:
Guest Experience & Service Excellence:
  • Maintain speed-of-service standards: 3-5 minute ticket times with consistent and accurate orders.
  • Monitor and respond to guest feedback (in-person, online reviews, surveys) within 24 hours.
  • Ensure your restaurant consistently scores 4.5+ stars across all review platforms.
  • Create a welcoming, energetic atmosphere that reflects The ONE Group VIBE.

Operations and Quality Control:
  • Inspect all restaurant facilities, food receiving, preparation, production and storage areas to ensure health and safety regulations are always adhered to.
  • Supervise cleaning and maintenance of equipment and arrange for repairs.
  • Maintain appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Ensure good safety practices of employees and guests throughout the restaurant.
  • Ensure proper emergency and security procedures are in place and all employees have been appropriately trained.
  • Conduct daily line checks: food temps, freshness portion accuracy, presentation.
  • Manage inventory, control waste and maintain proper par levels.
  • Responsible for scheduling and managing labor costs.
  • Follows all federal, state and local laws, codes and regulations outlined in the Employee Handbook.

Food Safety:
  • Ensure sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Ensure consistent high quality food preparation and service.
  • Ensure adherence to Company recipes, portioning, cooking, and serving standards.
  • Ensure that all products are received in correct unit count and condition, and deliveries are received in accordance with the restaurant's receiving policies and procedures.

Financial Performance:
  • Achieve or exceed sales, labor, and food/beverage cost targets every period.
  • Drive transactions through excellent service, local marketing, catering and online orders.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  • Review financial metrics, analyze P&L statements and take corrective action on variances.
  • Responsible for ensuring that all financial (invoices, reporting) and employee and payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
  • Ensure product is always on hand on an as needed basis, through systematic ordering and forecasting techniques.

Employee Related:
  • Hire, train and develop a high-performing team of shift leaders and team members.
  • Provide directions to employees regarding operational and procedural issues.
  • Interview, select and hire hourly employees. Make employment and termination decisions.
  • Conduct new hire orientations, train employees on Company mission, culture and guest experience objectives.
  • Provide ongoing feedback to all employees and establish performance expectations.
  • Prepare schedules and ensure that the restaurant is staffed for all shifts.
  • Be knowledgeable of restaurant policies regarding personnel, and, administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
  • Conduct formal performance reviews and set development goals for all team members.
  • Ensure all restaurant staff have necessary tools to perform daily duties.
  • Communicate well all aspects of weekly operations by leading daily/weekly team meetings.
  • Lead by example in all areas by becoming the expert in all aspects of the restaurant.
  • Be a role model and a teacher to restaurant staff.
    Marketing & Community Engagement
  • Execute corporate marketing campaigns, advertising, and promotional activities.
  • Build relationships with local businesses for catering and corporate lunch programs.
  • Engage with your community: sponsor local events, participate in community activities.

What Kona Grill employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply