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Service Operations Manager Jobs in Pasadena, MD (NOW HIRING)

Rita's Italian Ice

Operations Manager

Annapolis, MD · On-site

$40K - $58K/yr

The Operations Manager will oversee the daily operations of three Rita's Italian Ice stores ... Ensure exceptional customer service across all locations. * Address customer inquiries and ...

DMV Fitness

Operations Manager

Edgewater, MD · On-site

$20 - $25/hr

About the Role The Operations Manager oversees everything that makes Burn Boot Camp run at an elite ... Drive member retention, trial conversion, and customer service. * Ensure proper handoffs ...

Johnstone Supply

Operations Manager

Halethorpe, MD · On-site

$65K - $90K/yr

We offer the products, programs, and services that help contractors of all sizes succeed. We're ... A DAY IN THE LIFE OF AN OPERATIONS MANAGERAs an Operations Manager for one of our locations, you ...

QXO

Operations Manager

Columbia, MD · On-site

$65K - $94K/yr

Oversee day-to-day operations, including scheduling, workflow coordination, and service delivery ... Track and manage inventory levels to ensure product and equipment availability * Inspect materials ...

Automotive Concepts

Be Seen First

Operations Manager

Baltimore, MD · On-site

Schedule **mobile installation services**. * Manage inventory: receiving, tracking, and allocating ... Ensure seamless operations through effective communication with managers, vendors, technicians, and ...

QXO

Operations Manager

Columbia, MD

$65K - $94K/yr

Oversee day-to-day operations, including scheduling, workflow coordination, and service delivery ... Track and manage inventory levels to ensure product and equipment availability * Inspect materials ...

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

Operations Manager The Operations Manager reports directly to the General Manager in fulfilling ... May operate a vehicle in revenue service, if necessary. * Other duties as required. * Travel ...

Lineage Logistics

Operations Manager

Baltimore, MD

$68K - $123K/yr

Manage the warehouse's operational activities including budgeting, labor scheduling, space and ... Ensure people, process and technology enable meeting all customer service standards. KEY DUTIES AND ...

BODY ART ALLIANCE

Operations Manager

Hanover, MD

Ensure outstanding service levels through: high order accuracy, on-time shipment performance ... Extensive knowledge of operations and production management. * Ability to interpret financial data ...

Transdev

Operations Manager

Baltimore, MD

$64K - $79K/yr

Operations Manager The Operations Manager reports directly to the General Manager in fulfilling ... May operate a vehicle in revenue service, if necessary. * Other duties as required. * Travel ...

Transdev

Operations Manager

Baltimore, MD · On-site

$64K - $79K/yr

Operations Manager The Operations Manager reports directly to the General Manager in fulfilling ... May operate a vehicle in revenue service, if necessary. * Other duties as required. * Travel ...

D4C Dental Brands

Operations Manager

Olney, MD · On-site

As the Operations Manager for Dentistry for Children Maryland - Olney, you will be responsible for ... Strong healthcare management/customer service management and leadership skills a plus. * Experience ...

RSC2, Inc.

Operations Manager

Fort George G Meade, MD · On-site

$114K - $275K/yr

RSC2 provides breakthrough expertise, support services, and technologies to make operations ... Manages the Program Management Office (PMO) administrative/financial staff and functions.

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Pasadena, MD

Service Operations Manager information

See Pasadena, MD salary details

$36K

$79.8K

$133K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Pasadena, MD is $79,836.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $96,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Pasadena, MD? The most popular types of Service Operations jobs in Pasadena, MD are:
What job categories do people searching Service Operations Manager jobs in Pasadena, MD look for? The top searched job categories for Service Operations Manager jobs in Pasadena, MD are:
What cities near Pasadena, MD are hiring for Service Operations Manager jobs? Cities near Pasadena, MD with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Pasadena, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $79,836 per year, or $38.4 per hour.

Operations Manager

Rita's Italian Ice

Annapolis, MD • On-site

$40K - $58K/yr

Full-time

PTO

Re-posted 2 days ago

Job description

About Us:
Rita's Italian Ice is committed to serving our community with refreshing, delicious treats. As an Operations Manager, you will play a vital role in ensuring our locations provide exceptional customer experiences while maintaining operational efficiency.

Job Summary:
The Operations Manager will oversee the daily operations of three Rita’s Italian Ice stores, ensuring that all aspects of the business run smoothly, efficiently, and profitably. This role involves managing staff, ensuring compliance with company standards, and fostering a positive environment for both employees and customers.

Key Responsibilities:

  • Leadership & Staff Management:

    • Recruit, hire, train, and supervise store managers and staff.

    • Develop a positive culture and motivate employees to reach their highest potential.

    • Conduct performance evaluations and provide coaching to ensure optimal staff performance.

  • Operations Oversight:

    • Ensure compliance with health and safety regulations and company policies.

    • Manage inventory, order supplies, and oversee maintenance of shop equipment.

    • Analyze store performance data and implement business strategies to improve efficiency and profitability.

  • Customer Experience:

    • Ensure exceptional customer service across all locations.

    • Address customer inquiries and complaints in a professional manner.

    • Implement marketing initiatives and local promotions to boost sales.

  • Financial Management:

    • Monitor and manage budgets, financial reports, and forecasts.

    • Analyze sales trends and operational performance to drive sales initiatives.

    • Ensure accurate financial reporting and manage cash flow effectively.

Qualifications:

  • Proven experience in retail management or operations management, preferably in the food and beverage industry.

  • Strong leadership skills with the ability to develop and motivate a team.

  • Excellent communication and interpersonal skills.

  • Strong analytical and problem-solving abilities.

  • Ability to work flexible hours, including evenings and weekends, as needed.

  • Familiarity with inventory management and financial reporting tools.

  • Must have a valid driver’s license and clean driving record

  • Must be able to be on your feet for 8 hour shifts, lift 50lbs, stoop/kneel and climb ladder

Education:
Minimum High School Diploma, Management, Hospitality, or a related field is preferred.

Benefits:

  • Competitive salary

  • Performance bonuses

  • Paid time off

  • Employee discounts

Company Description

Ice, Custard, Happiness