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Director Service Operations Jobs in Pasadena, MD

AST SpaceMobile

Director, Network Operations

Lanham, MD · On-site

This role is responsible for overseeing 24/7 network operations, ensuring service availability ... The Director, Network Operations will provide strategic leadership to a team of network operations ...

Tarian

Director of Security Operations

Baltimore, MD · On-site

You will provide direct security and related public services. Salary range: $150-$160k annually ... Director of Security Operations is responsible for leading a large, multi-state security services ...

Tarian

Director of Security Operations

Baltimore, MD · On-site

You will provide direct security and related public services. Salary range: $150-$160k annually ... Director of Security Operations is responsible for leading a large, multi-state security services ...

Tarian

Director of Security Operations

Baltimore, MD · On-site

You will provide direct security and related public services. Salary range: $150-$160k annually ... Director of Security Operations is responsible for leading a large, multi-state security services ...

Tarian

Director of Security Operations

Baltimore, MD · On-site

You will provide direct security and related public services. Salary range: $150-$160k annually ... Director of Security Operations is responsible for leading a large, multi-state security services ...

LifeStance Health

Director, Operations

Columbia, MD · On-site

$130K - $150K/yr

Role Overview The Director of Operations serves as a key role in LifeStance's operational team and ... strengthen service offerings * Responsible for developing a high level of excellence with the ...

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Director Service Operations information

See Pasadena, MD salary details

$34.5K

$109.3K

$182.2K

How much do director service operations jobs pay per year?

As of Aug 27, 2026, the average yearly pay for director service operations in Pasadena, MD is $109,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $137,600.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Pasadena, MD?

The most popular types of Service Operations jobs in Pasadena, MD are:

What job categories do people searching Director Service Operations jobs in Pasadena, MD look for?

The top searched job categories for Director Service Operations jobs in Pasadena, MD are:

What cities near Pasadena, MD are hiring for Director Service Operations jobs?

Cities near Pasadena, MD with the most Director Service Operations job openings:

Director Service Operations jobs near you

Automotive Service Director

Easton, MD • On-site

Preston Automotive Group
Motor Vehicle Manufacturing • 501 - 1,000 employees
Learn more about Preston Automotive Groupexternal

Full-time

Re-posted 10 days ago

Job description

Description:

Automotive Service Director


We are seeking a dedicated and experienced Service Director to join our team and support the Fixed Operations Director in overseeing all service departments. This leadership role offers an exciting opportunity to contribute to the efficient operation and exceptional customer service standards of our organization. The ideal candidate will possess strong management skills, a customer-focused mindset, and a comprehensive understanding of service operations within the automotive or related industries.


Key Responsibilities:

  • Assist the Fixed Operations Director in managing daily operations of all service departments
  • Oversee service department staff, ensuring high levels of productivity, professionalism, and customer satisfaction
  • Develop and implement strategies to improve service efficiency, profitability, and customer retention
  • Monitor key performance indicators and prepare reports for senior management
  • Ensure compliance with company policies, safety regulations, and industry standards
  • Foster a positive work environment that encourages teamwork, continuous improvement, and professional development
  • Handle escalated customer concerns and resolve issues promptly and effectively
  • Coordinate with parts, sales, and other departments to optimize overall service operations



Join our dynamic team and be part of a company committed to growth, innovation, and delivering outstanding service experiences. We offer a supportive work environment, opportunities for professional development, and a competitive benefits package.

Requirements:


  • Proven experience in service management, preferably within the automotive or related industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to analyze data and develop actionable strategies
  • Knowledge of service department operations, including scheduling, parts, and customer relations
  • High level of organization, problem-solving, and decision-making skills
  • Ability to work collaboratively with cross-functional teams
  • Bachelor's degree in Business Administration, Management, or a related field is preferred