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Service Operations Manager Jobs in Naples, FL (NOW HIRING)

Marriott

Director of Event Operations

Naples, FL · On-site

JOB SUMMARY Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet ...

Marriott

Director of Event Operations

Naples, FL · On-site

JOB SUMMARY Manages all event service, banquet and event technology operations and staff on a daily basis. Core area of responsibility is the event operation team, including the Senior Banquet ...

Arby's

Shift Manager

Estero, FL · On-site

$13.75 - $17.50/hr

As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts.As a Shift Manager you will have ...

Arby's

Shift Manager

Naples, FL · On-site

$14 - $17.75/hr

As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager you will ...

Arby's

Shift Manager

Naples, FL · On-site

$14 - $17.75/hr

As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts.As a Shift Manager you will have ...

Arby's

Shift Manager

Estero, FL · On-site

$13.75 - $17.50/hr

As a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. As a Shift Manager you will ...

ARTHREX

Retail Operations Coordinator II

Naples, FL · On-site

$17 - $22.50/hr

Bachelor's degree in Hospitality, Marketing, Communications, or Business Management or related field with 2 years of experience of retail, hospitality, customer service, operations, merchandising, or ...

Arthrex

Retail Operations Coordinator II

Naples, FL · On-site

$17 - $22.50/hr

Bachelor's degree in Hospitality, Marketing, Communications, or Business Management or related field with 2 years of experience of retail, hospitality, customer service, operations, merchandising, or ...

Troon Golf

Outside Operations Supervisor

Naples, FL · On-site

The Outside Operations Supervisor creates a positive experience by assisting guests and members ... club management company, that specializes in services in golf, hospitality, and residential ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Naples, FL

Service Operations Manager information

See Naples, FL salary details

$33.4K

$74.1K

$123.4K

How much do service operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service operations manager in Naples, FL is $74,070.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $89,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Naples, FL?

The most popular types of Service Operations jobs in Naples, FL are:

What are popular job titles related to Service Operations Manager jobs in Naples, FL?

For Service Operations Manager jobs in Naples, FL, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Naples, FL look for?

The top searched job categories for Service Operations Manager jobs in Naples, FL are:

What cities near Naples, FL are hiring for Service Operations Manager jobs?

Cities near Naples, FL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Naples, FL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,070 per year, or $35.6 per hour.

Assistant Food and Beverage Operations Manager

Marriott

Naples, FL • On-site

$45K - $60K/yr

Full-time

Re-posted 7 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

53rd of 107 rated hotels

Job description

JOB SUMMARY

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.

Supports and supervises an effective monthly self inspection program.

Operates all department equipment as necessary and reports malfunction.

Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.

Encourages and builds mutual trust, respect, and cooperation among team members.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to ensure understanding.

Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.

Follows property specific second effort and recovery plan.

Stays readily available/ approachable for all team members.

Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/ approachable for all guests.

Reviews comment cards and guest satisfaction results with employees.

Responds in a timely manner to customer service department request.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job function if necessary.

Extends professionalism and courtesy to team members at all times.

Comprehends budgets, operating statements and payroll progress report.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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