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Service Operations Manager Jobs in Lehi, UT (NOW HIRING)

ID Logistics

Operations Manager

West Jordan, UT · On-site

$80K - $90K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. This ... service, efficiency, and profitability * Drive a culture of safety, accountability, and high ...

New

Amazon

Operations Manager

West Jordan, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

West Jordan, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Amazon

Operations Manager

West Jordan, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Nova Supports

Operations Manager

American Fork, UT · On-site

$23 - $25/hr

Building and vehicle maintenance - making sure the vehicles are regularly serviced, and the clinic ... Facilitate executive-level operations - Book travel, submit expense reports and send communications ...

Trucordia

Agriculture Operations Manager

Lindon, UT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems ...

Trucordia

Agriculture Operations Manager

Lindon, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems ...

Trucordia

Agriculture Operations Manager

Lindon, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and manage office efficiency, resource allocation, and service delivery to meet internal service standards. Support onboarding and training of new hires in operational protocols and systems ...

Home Depot

DC OPERATIONS MANAGER

Spanish Fork, UT · On-site

... Service Associates, General Office Associates). The DC Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing ...

Ezarc Solutions

OSM Operations Manager

Lehi, UT · On-site

OSM Operations Manager Department: Off-Site Manufacturing (OSM) Reports To: Director of OSM FLSA ... customer service, and operational excellence. Experience with high-purity process piping ...

New

EōS Fitness

District Operations Manager

Salt Lake City, UT · On-site

$80K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including but not limited to people leadership, recruiting, inventory ...

Ezarc Solutions

OSM Operations Manager

Lehi, UT · On-site

$195K - $225K/yr

OSM Operations Manager Department: Off-Site Manufacturing (OSM) Reports To: Director of OSM FLSA ... customer service, and operational excellence. Experience with high-purity process piping ...

CBRE

Engineering Operations Manager

Salt Lake City, UT · On-site

CBRE is seeking an experienced Engineering Operations Manager to join our team onsite in Salt Lake ... Manage contractors, vendors, and technical service providers to ensure quality and compliance ...

Marriott

Rooms Operations Manager

Park City, UT · On-site

JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g ... Provides excellent customer service by being readily available/approachable for all guests. Strives ...

Ezarc Solutions

OSM Operations Manager

Lehi, UT · On-site

$195K - $225K/yr

The OSM Operations Manager establishes and maintains standardized project management processes ... customer service, and operational excellence.Experience with high-purity process piping ...

New

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Service Operations Manager information

See Lehi, UT salary details

$33.3K

$73.8K

$123K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Lehi, UT is $73,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Lehi, UT look for?

The top searched job categories for Service Operations Manager jobs in Lehi, UT are:

What cities near Lehi, UT are hiring for Service Operations Manager jobs?

Cities near Lehi, UT with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lehi, UT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,825 per year, or $35.5 per hour.

Operations Manager

ID Logistics

West Jordan, UT • On-site

$80K - $90K/yr

Full-time

Posted 3 days ago

New

ID Logistics rating

6.1

Company rating: 6.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

317th of 364 rated logistics

Job description

About Us:
ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People. Driven by Purpose. Winning by Performance.
Position Overview:
The Operations Manager is responsible for managing all aspects of a supply chain operation. This role requires a highly motivated, results-driven leader who thrives in a fast-paced environment and takes ownership of both performance and team development. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.
Location: West Jordan, UT
Work Schedule: Fri-Sun, Day Shift
Travel Specifics: 25%
Competitive Compensation: Attractive annual salary of $80,000-$90,000 plus a performance-based bonus
Key Responsibilities:
  • Direct the operations of distribution, packaging, and transportation to achieve company objectives and exceed customer expectations
  • Evaluate overall operations and develop short- and long-term goals that drive performance and accountability
  • Oversee all warehousing, distribution, packaging, and transportation operations to ensure company and customer requirements are met
  • Lead with a mindset of continuous improvement, proactively identifying opportunities to enhance service, efficiency, and profitability
  • Drive a culture of safety, accountability, and high performance across all teams
  • Ensure compliance with all company, customer, and government regulatory requirements
  • Own and manage budget and P&L for operations with a focus on results and cost control
  • Develop work plans that optimize staffing levels, control labor costs, and improve retention
  • Maximize quality and productivity by setting clear expectations, analyzing performance, and addressing gaps through coaching and development
  • Participate in the collection and review of performance metrics to drive informed decision-making
  • Prepare and submit weekly and monthly reports with a focus on performance outcomes and improvement opportunities
  • Deliver a consistent, high-performance experience to both associates and customers through strong leadership and engagement

Be part of a forward-thinking company that values creativity, accountability, and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect, inclusivity, and a shared drive to win.
If you are highly motivated, results-driven, and bring a strong sense of ownership and drive, we would love to hear from you. Click apply today to join ID Logistics!
This position is not eligible for immigration sponsorship.
Minimum Requirements:
  • 5+ years management experience and comprehensive knowledge in a high volume fast paced 3PL, distribution, warehouse, and transportation environment.
  • High volume e-commerce experience
  • Strong background in both inbound or outbound
  • Critical thinking, problem solving and reasoning skills.
  • Ability to work effectively with diverse personalities and communication styles.
  • Proficient with Microsoft Office, databases, WMS, and other metrics measurement tools.
  • Strong presentation, writing and speaking proficiency.
  • Experience applying Lean, Six Sigma, or Kaizen principles preferred.
  • Strong organizational skills.
  • Experience with ADP platforms, including WorkForce Now, WorkForce Manager, ADPRM helpful.
  • Ability to work a flexible schedule to meet the operation's needs.

Preferred Qualifications:
  • Bachelor's degree in supply chain or Logistics or business-related field preferred.
  • 3PL experience.

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