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Service Operations Manager Jobs in Lehi, UT (NOW HIRING)

EōS Fitness

Operations Manager

West Jordan, UT · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

Dexterra

Operations Manager

Salt Lake City, UT · On-site

Dining and food services * Cleaning and housekeeping * Laundry services The successful candidate ... Develop and manage staffing plans and schedules aligned with client forecasts and operational ...

Career Search

Operations Manager

Park City, UT · On-site

Job Overview The Operations Manager is the primary point of contact for daily property operations ... service standards. Culture Index Survey As part of our application process, we require all ...

Dexterra

Operations Manager

Salt Lake City, UT

Laundry services The successful candidate will build, lead, and inspire a highperforming ... Develop and manage staffing plans and schedules aligned with client forecasts and operational ...

Career Search

Operations Manager

Park City, UT

Job Overview The Operations Manager is the primary point of contact for daily property operations ... service standards. Culture Index Survey As part of our application process, we require all ...

Simco Electronics

Operations Manager

Draper, UT · On-site

Responsibilities include technical operations, customer service, shipping & receiving, quality ... Operations Managers have supervisors as direct reports, in addition to other non-exempt employees.

Simco Electronics

Operations Manager

Draper, UT · On-site

Responsibilities include technical operations, customer service, shipping & receiving, quality ... Operations Managers have supervisors as direct reports, in addition to other non-exempt employees.

eClercx

Operations Manager

Salt Lake City, UT · On-site

$100K - $125K/yr

Operations Manager Location: Salt Lake City Type: Full-time Job Summary The Record Retention ... The firm provides business process management, automation, and analytics services to a number of ...

Ulta Beauty, Inc.

Operations Manager

Salt Lake City, UT · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

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Ulta Beauty

Operations Manager

Salt Lake City, UT · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

eClerx

Operations Manager

Salt Lake City, UT

$100K - $125K/yr

Operations Manager Location: Salt Lake City Type: Full-time Job Summary The Record Retention ... The firm provides business process management, automation, and analytics services to a number of ...

Kane is Able

Operations Manager

West Jordan, UT

$80K - $90K/yr

The Operations Manager is responsible for managing all aspects of a supply chain operation. This ... service, efficiency, and profitability * Drive a culture of safety, accountability, and high ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lehi, UT

Service Operations Manager information

See Lehi, UT salary details

$33.3K

$73.8K

$123K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Lehi, UT is $73,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $89,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Lehi, UT?

For Service Operations Manager jobs in Lehi, UT, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Lehi, UT look for?

The top searched job categories for Service Operations Manager jobs in Lehi, UT are:

What cities near Lehi, UT are hiring for Service Operations Manager jobs?

Cities near Lehi, UT with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lehi, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 3% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $73,825 per year, or $35.5 per hour.

Senior Operations Manager

Hitachi, Ltd.

Salt Lake City, UT • On-site

Full-time

Posted 12 days ago

Job description

Location:
(SUL) Salt Lake City, UT
Job ID:
R0110017
Date Posted:
2025-10-23
Company Name:
HITACHI GLOBAL AIR POWER US, LLC
Profession (Job Category):
General Management
Job Schedule:
Full time
Remote:
No
Job Description:
Job title:
Senior Operations Manager
Location:
Salt Lake City, UT
Reports to:
Director of Operations, Hitachi Air Centers
The Company: Hitachi Global Air Power
At Hitachi Air Centers, you'll join a team of passionate professionals who are focused on delivering value, building lasting partnerships, and creating an outstanding customer experience. Every role contributes to our shared goal of helping our customers succeed.
Join us and be part of a team that makes a difference every day through service, expertise, and a commitment to excellence.
Our team is dedicated to helping customers maximize productivity, improve reliability, and keep their operations running efficiently. Through expert service, technical knowledge, parts support, and customized system solutions, we serve as trusted partners to businesses across a wide range of industries.
What sets us apart is our commitment to customer relationships. We don't just support equipment-we support the people and businesses that depend on it. Our teams work closely with customers to understand their unique needs, solve challenges, and deliver responsive, reliable service when it matters most.
At Hitachi Air Centers, our mission is summarized in these three basic statements:
  • Provide consultive design and equipment selection support to ensure our customers' systems are reliable and efficient
  • Provide best in class field service and customer service support to those who rely on us every day to keep production up and running
  • Provide the above at a competitive price

Summary of the position:
The Senior Operations Manager oversees the efficient functioning of an assigned Hitachi Air Center. As a key member of the management team, the Senior Operations Manager will work with Director of Operations in enforcing business operations across represented locations and departments including Service, Parts, Rentals, Warehousing and Administration. The focus is to continuously review business revenue, margin, and operating costs to drive efficiency, profitability, and maintain high standards of customer satisfaction.
Duties and responsibilities:
  • High Level Business Objectives:
    • Lead and coordinate employees across multiple branches, ensuring alignment with company goals and policies.
    • Ensure that all company departments including Sales, Service Operations, Field Service, Parts, Warehouse are performing their required responsibilities according to established procedures.
    • Contribute to strategic plans to achieve business growth and operational objectives.
    • Drive initiatives to optimize operational efficiency and reduce costs while striving for highest standards.
    • Monitor financial metrics and KPIs to track performance and profitability.
    • Control expenses and identify cost-saving opportunities as well as identify opportunities for revenue growth.
    • Responsibility for Aftermarket performance of the HAC Business, and review P&L on a monthly basis with the leadership team.
  • Operational Leadership:
    • Continuous monitoring of business activities through SAP, Ring central, Salesforce, and other applications.
    • Review financial reports, analyze variances, and take corrective actions as needed.
    • Monitor and improve process and personnel performance to improve operational efficiency.
    • Ensure compliance with industry regulations and company standards.
    • Communicate operational goals, progress, and challenges effectively across the HAC
    • Monitor call answering performance through Ring Central call groups for all represented locations and provide reports to Director of Operations
    • Collaborate with other departments (e.g., sales, warehouse, field service) to achieve overall company objectives.
  • Staff Management
    • Assist in recruiting, training, and development of employees to build a strong team.
    • Set performance standards and conduct performance reviews for direct reports and ensure direct reports follow through similarly.
    • Motivate and support staff to achieve high levels of performance.
  • Miscellaneous:
    • Demonstrate flexibility/teamwork as additional items will be required to help grow the business.
    • Visit remote branches at least once per month
    • Visit top customers as well as any customers with issues as needed to ensure continued loyalty.
    • Bi-Weekly meetings with Service and Sales leaders at HACs to review MTD and YTD KPI's.

Education:
  • Four-year degree in business or equivalent related business experience required.

Position Requirements:
  • Greater than five years operations management experience.
  • Proven leadership experience with strong written and verbal communication.
  • Strong understanding of Microsoft office suite.
  • Experience with ERP systems.
  • In-depth understanding of P&L reporting and how it relates to driving various aspects of the business.

Direct Reports:
  • Service Operations Manager
  • Parts Coordinators

Dotted Line Reports:
  • Field Service Manager
  • Warehouse Manager/Specialist

The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
Hitachi Vantara logo

About Hitachi Vantara

Sourced by ZipRecruiter

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Santa Clara, CA, US

Year founded

2017

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