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Service Operations Manager Jobs in Lafayette, AL

Golden State Foods

Operations Supervisor

Opelika, AL · On-site

Rooted in the values of quality service and integrity, we are dedicated to creating a supportive ... LEADERSHIP/MANAGEMENT RESPONSIBILITY Oversee the day-to-day floor operations for up to 50 ...

New

Wharf Casual Seafood

Be Seen First

Restaurant Assistant Manager / Catering Manager

Alexander City, AL · On-site

$40K - $45K/yr

Support catering and food service operations * Manage vendor contracts and invoices * Anticipate kitchenware and equipment needs and place orders * Maintain accurate records of costs and revenues

New

Texas Roadhouse

Service Manager

Opelika, AL · On-site

$5.2K/mo

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is ...

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Service Operations Manager information

See Lafayette, AL salary details

$31.2K

$69K

$115K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in Lafayette, AL is $69,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $83,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Lafayette, AL look for?

The top searched job categories for Service Operations Manager jobs in Lafayette, AL are:

What cities near Lafayette, AL are hiring for Service Operations Manager jobs?

Cities near Lafayette, AL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Utility Manager - Operations Supervisor

Inframark

Opelika, AL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Oversees operational and maintenance planning, scheduling, and controlling at water/wastewater plants.

  • Provides technical direction, assistance, and training to personnel.

  • Prepares and submits reports, ensures compliance with SOPs and regulatory requirements, and communicates with clients and customers regarding technical aspects of operations.

Inframark rating

8.0

Company rating: 8.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

33rd of 53 rated energy and utility

Job description

Join Inframark: Leading the Way in Water Management
Inframark's Operations and Maintenance team is an award-winning team that delivers cutting-edge water, wastewater, and public works services to municipalities, utility districts, and industries. We are dedicated to supporting our employees as well as protecting the environment and the communities we serve. You would be empowered to thrive in a dynamic, supportive, and innovative environment. Take the next step in your career and join us at Inframark. Apply today!
Why Work for Inframark?
Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.
Operations Supervisor
JOB FUNCTION / PURPOSE
The Operations Supervisor is responsible for training and overseeing the daily activities of operators, solving complex operations problems, and performing maintenance/operations activities at water/wastewater treatment facilities and collection& distribution systems.
RESPONSIBILITIES
  • Oversees operational and maintenance planning, scheduling and controlling at water/wastewater plants.
  • Provides technical direction, assistance and training to other personnel.
  • Manages maintenance of work order system.
  • Tracks and submits monthly reports.
  • Ensures that all SOPs are followed, and DOT, OSHA and other requirements are met.
  • Communicates with client and customers related to routine technical aspects of operations and responds to inquiries.
  • Trains employees on proper plant operations, repair and installation techniques, SOPs and safe work practices.
  • Assesses and implements improvements to operating systems and SOPs.
  • Prepares daily, monthly and yearly data (DMRs, SMRFs, etc.) for review by project manager.
  • Assists in meetings with regulatory officials during inspections to evaluate findings and ensure compliance.
  • Other duties as assigned.

EDUCATION / EXPERIENCE
High School Diploma or GED and 7-10 years water/wastewater experience. Previous supervisory experience preferred.
LICENSES / CERTIFICATIONS
Valid Driver's License (CDL preferred). Water/Wastewater Operator's License specific to state and site-specific requirements. Other licenses may vary according to specific site and assignments.
TECHNICAL
Advanced proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Working knowledge of OSHA requirements, DOT regulations & Utility SOPs. Proficiency completing all regulatory documentation, reports and correspondence.
COMMUNICATION
Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges others through productive discussion.
PROBLEM SOLVING & QUALITY
Pays attention to detail. Identifies & solves complex issues. Thinks "big picture" when assessing problems/opportunities. Develops innovative & creative solutions.
MANAGING FOR RESULTS
Follows all company policies & SOPs. Delegates, prioritizes & manages the work of others. Balances competing priorities, scheduling issues & deadlines. Delivers effective feedback. Manages cost, quality & expedience.
LEADERSHIP & INITIATIVE
Motivates & empowers others. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.
PHYSICAL DEMANDS
Must be able to: frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladders.
To support a safe and secure workplace, all offers of employment are contingent upon the successful completion of background screening, drug testing, and driving record review where applicable.
Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Learn more about us at Operations and Maintenance - Inframark

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