Service Operations Manager Jobs in Lafayette, AL

THIS IS A NON-CIVIL SERVICE POSITION

CITY OF BALTIMORE, DEPARTMENT OF GENERAL SERVICES

OFFICE OF PERFORMANCE MANAGEMENT, CHIEF - OPERATIONS MANAGER I

POSTING DATE: 08/07/2026

SALARY RANGE: $104,065.00 - $171,497.00, Annually

Our Benefits

The Office of Employee Benefits manages the City's health and welfare benefits plans for employees, retirees, and eligible dependents. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!

Job Summary:

The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles, properties of energy utilization. The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget.

Our vision is to be committed to providing healthy work environments and safe reliable vehicles for City employees by delivering high quality and cost-effective support services to City agencies who serve Baltimore's citizens and stakeholders.

Our mission is to deliver cost-effective, high quality, reliable and sustainable services by managing quality facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals.

Our core functions are carried out through five divisions: Fleet Management, Facilities Maintenance, Capital Projects, Energy, and Administration.

Essential Functions:

Under the general direction of the Director, the OPM Division uses data analytics, business process intelligence, and strategic partnerships to measure and improve operational efficiency among all DGS divisions.

OPM conducts regular performance management sessions with agency leadership to discuss performance, identify problems, diagnose causes, and direct resources to solve problems.

OPM works closely with DGS division leaders to develop performance measures for each service provided by the division. Internally, performance measures allow DGS to assess each service's performance over time, and to make corrections if necessary. The OPM team routinely performs tasks including:

• Constantly using data-driven approaches to measure divisional performance and improve Key Performance Indicators (KPIs);
• Researching, analyzing and utilizing statistical data to develop recommendations to improve Agency operations;
• Serving as the agency's governing body for agency data analytics; and
• Creating, implementing, and managing quarterly review and presentation of DGS performance by division.

OPM works closely with all DGS divisions to develop performance plans that establish performance measures that will be used in future budget plans.

Minimum Qualifications:

EDUCATION AND EXPERIENCE REQUIREMENTS

• Master's degree in business management or Analytics from an accredited college or university and six years of senior management, policy-driven operational responsibilities including three years of experience managing homogenous functions through subordinate supervisors is required.
• Experience with behavioral and technological solutions to process improvement and performance management.
• Proven track record of having worked in a federal, state, and/or local municipality or public university system.
• Equivalent combination of education and experience.

PREFERRED EDUCATION: Master's degree in business management or Analytics from an accredited college or university and six years of senior management, policy-driven operational responsibilities including three years of experience managing homogenous functions through subordinate supervisors is required.

Licenses, Registrations, and Certificates

N/A.

Knowledge, Skills, & Abilities

• Strong knowledge of business analytics and performance management.
• Strong leadership skills. This incumbent is organized, knows how to advocate for all employees and holds them accountable for service excellence. This person fosters a culture of employee engagement, rewards, and recognition.
• Genuine personality and disposition when communicating with people at all levels. This person is resourceful and can establish and maintain meaningful relationships with people at all levels, ranging from front-line employees to the mayor and across city agencies.
• Extensive knowledge of troubleshooting, complex analysis skills, and the ability to approach difficult situations that require mitigation. The incumbent can multi-task and effectively address concurrent conditions/situations simultaneously.
• Extensive knowledge of managing priorities, making sound recommendations, and appropriately scheduling a mix of short-term, mid-term, and long-term goals to successfully complete projects.
• Possesses a thorough knowledge of the required principles, practices, regulations, and procedures of operating a governmental service organization.
• Ability to analyze complex data sets, present statistical performance analysis, and recommend solutions.
• Ability to lead change in a multi-stakeholder environment and make recommendations regarding operating policies and administrative practices.
• Possesses a keen ability to compromise when necessary and influence internal and external parties to consider new and different concepts and practices to bring about positive outcomes. This incumbent also takes the initiative to promote innovative ideas for the greater good of the division, and the DGS department, and Baltimore City, as needed.

This position is an essential position of operations.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All people, including current City employees, selected for this position must complete a mandatory six-month probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Do not attach your request for accommodation to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER