Service Operations Manager Jobs in Cincinnati, OH

Job Title: Operations Manager
Department/Location: Envision Theater
Supervisor: Assistant General Manager/General Manager
Compensation: Salary
Company: Company of theaters, restaurant, and coffee shop. Envision Cinemas is a multi-screen dine in movie theater with mini bowling, restaurant, and private event space. Envision brings back the glory of cinema's past with a modern twist.

From our full bar & grille to the push-button service in our modern recliners.
Job Description: The Operations Manager is responsible for supporting daily Envision Theater operations with knowledgeable, friendly, and helpful attitude to all guests and team members. Assist in all areas of Front of House Operations to help ensure a high-quality experience.
Job Qualifications/Requirements:
Previous Management experience for a minimum of 1 year
Previous experience in theater or restaurant
Available to work evening hours, weekends, and holidays

Management work week consist of a minimum of 50-55 hours per week and more deemed necessary at various times.
Ability to work with minimal supervision
Must be at least 21 years of age.
Serve Safe Manager Certification, or the ability to obtain one within 30 days of employment.
Be able to reach, bend, stoop and frequently lift up to 40 pounds.
Be able to work in a standing position for long periods of time (up to 10 hours).
Ability to work in a faced paced, high stress environment, while still delivering on our promises to our guests, ensuring a team focused environment.
Job Responsibilities:
Hire, train, retain and develop team under supervision of Assistant General Manager and/or General Manager.
Enforces cash handing procedures as directed by Envision Cinemas Policy.
Assures execution of staff training programs
Oversee all hourly staff by providing leadership to all management staff under direction of Assistant General Manager and/or General Manager.
Assures staffing level of the hourly staff coverage is appropriate to meet the needs to the business and maximize the customer experience.
Select and develop Assistant Manager and Trainers for more responsibility or internal promotability into management program.
Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.
Optimize financial results (drive sales and control costs)
Write schedules for all hourly staff and ensures withing budgetary guidelines.
Responsible for all aspects of the operation including theater, food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.
Consistently meet the standard for the guest experience
Deliver an unparalleled guest experience through the best combination of food, drinks and movies in an ideal environment.
Maintain a safe and secure environment for all guests and staff
Continuously improve operation execution through attention to detail and adherence to our operating standards and philosophies.
Ensures that all events are executed properly, to the client's satisfaction
Holds self-accountable for high personal standards of conduct and professionalism
Appreciation of diversity (thought, ethnic, gender, etc.)
Monitoring Risk Management as it pertains to the theatre, i.e., employee and patron safety, loss prevention, emergency situations, and the proper handling, reporting and investigating of accidents

Ensure responsible alcohol service is delivered by all hourly staff
Keep current on all Standard Operating Procedures and be able to effectively communicated them to team members
Innate ability to inspire team
Complete financial and personnel/payroll related administrative duties accurately, on time and in accordance with company policies.
Perform daily, opening, mid and closing operations duties.
Maintain all operating systems and their forms for cinema.
Oversee the organization, zoning, cleanliness and sanitation of dine-in cinema.
Oversight of specific area of focus designated by the General Manager each quarter. Areas of focus can include - Back of House Operations, Training, Special Events, Bar, Service, Training and Complain.
Keep facility clean and in good repair and/or contact the appropriate vendor from approved vendor list to et the job done.
Assist with other duties including but not limited to load/unload trucks, usher, check/take tickets, clean up after service, enforce policies and procedures.
Demonstrate cooperative behavior with colleagues and supervisors.
Benefits/Perks:
Competitive Salary
Vacation
Health Insurance
Quarterly Lunch Allowance at Envision Theaters
Growth Opportunities
Free Movie Tickets