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Service Operations Manager Jobs in Brampton, ON (NOW HIRING)

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and ... About the Job The Operations Manager is accountable for end-to-end performance of the assigned ...

Wajax

Operations Manager

Mississauga, ON · On-site

CA$97K - CA$120K/yr

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

New

Wajax Limited

Operations Manager

Mississauga, ON · On-site

CA$97K - CA$120K/yr

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

New

Wajax

Operations Manager

Concord, ON · On-site

CA$97K - CA$120K/yr

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

New

Mondo

Workplace Operations Manager

Toronto, ON · Remote

Workplace Operations Manager Location-Type: Hybrid Onsite, 2 days/week (Monday and Tuesday ... Strong organizational and communication skills with a service-oriented mindset * Self-sufficient ...

Rednucleus

Resourcing & Operations Manager

Toronto, ON · Hybrid

... services, and medical communications solutions for the life sciences industry. Our global team is ... The Resourcing & Operations Manager utilizes strong communication, organization, and negotiation ...

JLL

Brokerage Operations Manager

Toronto, ON · On-site

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Brokerage Operations Manager - JLL What this job involves: JLL Retail Canada is seeking an ...

Sephora

Operations Manager, Stores

Toronto, ON · On-site

CA$54K - CA$74K/yr

The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director and works in tandem with our Client Experience and Beauty Services Managers. What you'll be doing as ...

SNC-Lavalin

Architecture Operations Manager

Toronto, ON · Hybrid

CA$120K - CA$145K/yr

Experience leading office operations, staff management, and multidisciplinary team coordination in a professional services environment. * Strong institutional project experience, with a proven ...

Assemble

Membership Operations Manager

Toronto, ON · On-site

CA$50K - CA$55K/yr

How You'll Contribute The Member Operations Manager is responsible to participate and support with ... Service-oriented mindset with the ability to handle sensitive or complex member situations with ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Brampton, ON

Service Operations Manager information

See Brampton, ON salary details

$34.9K

$73.7K

$119.2K

How much do service operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service operations manager in Brampton, ON is $73,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,007.00 and $90,473.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Brampton, ON look for?

The top searched job categories for Service Operations Manager jobs in Brampton, ON are:

What cities near Brampton, ON are hiring for Service Operations Manager jobs?

Cities near Brampton, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Brampton, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $73,741 per year, or $35.5 per hour.

Operations Manager

Teleperformance

Toronto, ON • On-site

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 23 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

46th of 72 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

What Teleperformance employees say

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